Salesforce, an American cloud-based software company, released its latest Connected Financial Services report, sharing insights from over 6,000 financial services institution (FSIs) customers worldwide. The report titled “The Connected Financial Services”, which surveyed 6,058 financial service institution (FSI) customers worldwide, highlighted why customers switch financial services institutions, and what they look for in a great … Continue reading Beyond Digital Banking Experiences, Customers Want Human Interaction – Survey