Mr. Bean (Rowan Atkinson) checked into a hotel in one of his movies. While he was admiring his room, his car’s steering wheel was returned to him by a porter. But the young man did not leave immediately because he was expecting a tip from him. Unfortunately for him, Mr. Bean did not know the ethics of tipping workers, especially those in the hospitality industry. The young man decided to remind Mr. Bean that he was yet to give him “something” so he cleared his throat several times, drawing Mr. Bean’s attention. But then, Mr. Bean, in his usual manner, misunderstood or chose to misunderstand the young man and instead of giving him money, he gave him menthol sweets to help him clear his throat very well.
One thing about comedies, including Mr. Bean’s farce, is that they are performed to address and correct issues in the society. In this case of Mr. Bean and the porter, it is hard to say who should be corrected and which issue should be addressed. But, if you ask me, I will say that both Mr. Bean and the porter needed corrections. Mr. Bean should have known the usual ethics in the hospitality industry while the porter shouldn’t have asked for a tip. Tips come from the heart; it is not coerced. That’s the message behind this essay.
A few days ago, I received my regular news updates from Google and was shocked to see the case of a young man sacked by his employer because he received a tip ($100) from David Adedeji Adeleke, aka Davido. This young man called on Davido to come to his aid by telling his employer that he “did not beg” him for the money. The young man in question works in an airport and it was revealed that his employer banned them from receiving tips.
Tekedia Mini-MBA edition 14 (June 3 – Sept 2, 2024) begins registrations; get massive discounts with early registration here.
Tekedia AI in Business Masterclass opens registrations here.
Join Tekedia Capital Syndicate and invest in Africa’s finest startups here.
I don’t know why the young man’ employer and so many other Nigerian employers felt that tips should be criminalised in the country. Both the private and public sector in this country frown at it. Some people will tell you that tips will compromise your stand on certain issues, but I don’t see how a sign of gratitude, which was given after services have been rendered, can compromise decisions. Maybe the problem we have here is that we see tips and bribes as one and the same thing. This then calls for the need to differentiate the two.
Bribery is wrong. The reason is that it makes people do what they shouldn’t have done. It tackles a person’s moral belief and conscience. In fact, my father never called it a bribe; to him, a bribe is “commit”. He will say something like, “he will commit the man to do the work”, “the man has been committed”. This simply means that bribery is an incentive given before a service is rendered so as to compromise the person’s decision. Hence, for it to be called a bribe, there must be an intention to “coerce” and it must be done “before” the service was rendered (even if it was a promise of “something”).
But when it comes to tips, the intention is to show gratitude and to encourage. Furthermore, tips are given after services have been rendered. A lot of us feel so much gratitude, or even admiration, for the way a person did his work. We know that person is going to be paid by his employer for the work he did but we want the person to realise how we felt about what he did. For those reasons, we sometimes dip our hands into our pockets and hand workers money or other forms of gifts. It is not coercion. You didn’t make the person serve you the way he did; but you will definitely make him do his works better, even to others.
But the question still remains, “Why do Nigerian employers criminalise tips?”
This piece is very enlightening in this part of the World. You have said it perfectly. A tip is meant to encourage hard work. It’s a plus for organizations that encourage it because it fosters productivity.
In a more developed country where I am privileged to reside, tips are legally allowed in all hospitality outlets and restaurants which resolves this problem of ignorance completely in the society. I hope more Nigerian companies both public and private can learn more about the usefulness of tips.
Yes, tips are generally given as a sign of gratitude but in my place, there is a saying that “when handshake is going beyond wrist, then it is no longer handshake”. In my own part of the world, everything is “abuse” and to be on the safe side, do not give tips. I once stayed in a hotel that because of my regular tips to the staff (they were generally under paid and salary was always delay), most of the controls put in place by the management of the hotel were bypassed or overlooked by the staff, I was forcing them to do the right things because of my background in audit and compliance. Bribe is totally unlawful and I will not dwell on that. Meanwhile, tips can transform into bribe and that is what is prevalent in my environment. Take the example I gave, from my own perception, my tips was gradually turning into “bribes” as I was now allow to beat their internal controls as a result of my “generosity”. On the other hand, since I am getting undue favour from the tips, I will be encouraged to do more to get repeat favour and gradually turning to “bribe”.