Bfree, a Nigerian debt recovery startup that uses AI to help consumers manage their debts and lenders collect their loans, has secured $3 million in funding to boost distressed loan portfolio recovery across Africa.
The funding was led by Verdant Capital, through its Verdant Capital Hybrid Fund, marking a significant step towards tackling troubled loans in Africa.
The investment will enable Bfree to purchase and manage distressed loan portfolios from inclusive financial institutions, helping unlock capital and liquidity within the financial services sector. In addition to the funding, Bfree will also benefit from the technical assistance facility of the Hybrid Fund, supporting capacity development and operational efficiency.
Founded in 2020, Bfree has established itself as a leading ethical and digital credit collection company in Africa. The company is committed to transparency, ensuring that clients are regularly updated on the progress of their accounts to support the improvement of credit scores.
In the intricate realm of loan collection, quality monitoring plays a pivotal role in ensuring ethical practices, maintaining compliance, and optimizing recovery rates. It helps to ensure that loan collectors are ethical and comply with regulations.
The collections team must follow ethical and legal standards when recovering outstanding loans from customers. They must not use abusive or harassing tactics or disclose the customer’s loan details to third parties. Failure to comply with ethical and legal standards can result in legal action or a poor business reputation.
Also, quality monitoring helps improve collection rates. By monitoring collectors’ calls, businesses can identify trends in customer behavior, provide tailored negotiation tactics, and provide training and coaching to enhance their skills. In turn, this leads to higher recovery rates and better customer experience.
Bfree is driven by data, leveraging machine learning to analyze, score, and predict consumer behavior. This data-driven approach enables the company to continuously innovate and optimize its collection strategies, staying ahead of traditional methods.
Unlike many others in the industry, Bfree does not adopt a one-size-fits-all model for credit management. Instead, it provides tailored solutions and customized messaging that address the specific needs of individual customers.
Confident in the effectiveness of its approach, Bfree typically operates on a 100% commission-based structure, which eliminates overhead risks for its clients. This performance-based model reflects the company’s strong belief in its ability to deliver superior results in ethical debt recovery. In just five years, the company has reached over 6.6 million borrowers with a collective portfolio exceeding $740 million across its operational markets. The startup is trusted by noted clients, which include Guaranty Trust Bank (GTBank), Stanbic Bank, Fair Money, Quick Check, Access Bank, Kuda, and Branch.
Bfree’s mission is to transform the credit management landscape by developing solutions that provide borrowers with a clear path to long-term financial stability. This is achieved through a strategic combination of self-service tools, automated messaging, contact Centre support, and machine learning applications.
The company envisions becoming the credit management software provider of choice for both lenders and borrowers in emerging markets. Bfree aims to lead the industry through a strong commitment to ethical standards and continuous innovation, positioning itself at the forefront of responsible and effective credit management solutions.