Avoid apologizing for the same thing twice.
Ndo na-ala uwa azi [An apology soothes all pains] is an Igbo proverb. No matter how strong or powerful you are, make sure Apology or simply Sorry is not excluded in your dictionary.
But saying Sorry is transactional. What really matters is doing all necessary to avoid repeating what necessitated that Sorry. And that requires taking responsibilities and fixing whatever one has to apologize for.
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Have strength to apologize but IMPROVE to avoid even a need for it.
LinkedIn Comment on Feed
Comment 1: Here we have made it a culture to apologise for everything . “Apologies for your flight being delayed. Apologies for all inconveniences caused . Apologies for the power outage . Apologies for the poor customer service .Sorry ma, we don’t have your specific orders …We are so sorry,we could not make the supply as scheduled . Sorry we had a mix up …”
It’s now a culture . What we need is to deliver and stop apologising for the same thing twice. Multiple apologies on the same matter, is not sign of meekness. It’s a sign of insensitivity and gross inefficiency.
Comment 2: The sorry or apology is irrelevant, as long as you don’t repeat the same offense. Misbehaving and issuing sorry all the time is not what responsible people do.
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