Donald Trump Is A Customer Experience Strategist And Why Every Firm Needs Someone Like Him

Donald Trump Is A Customer Experience Strategist And Why Every Firm Needs Someone Like Him

In this videocast, I discuss why Donald Trump is a world-class customer experience strategist who will do everything to satisfy his customers (his political base). When he does this (to his base voter segment), he understands that they are big enough to deliver a win. Every other person, not in that base, will not understand him, and he does not care. But people in the segment applaud him. He is fanatical in his relationship with his customers (the Trump voters) and can throw the world under the bus (like exiting the Paris Climate Agreement) to make them happy. You need someone like Donald Trump in your executive management with instincts to know what your customers want. He is a deal and you must work to understand his mind.

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