What Happened Yesterday – Why We Were Offline, Temporarily!

Many of our readers woke up and realized that Tekedia was offline yesterday. In the last few days we have been having traffic surge problems. Little did we know that our hosting company will simply suspend the account as a way of solving the problem.  Of course we told them that using the word “Suspend” was not really a good way of communicating the issue. They would have used “Temporary out of service “. The good news is that we have fixed the problems.

 

Here is the letter, just to assure you all that we did not get into any trouble from here that warranted any suspension.

 

Hi,

As you probably aware, here at Just Host we proactively monitor all our servers to ensure that our clients websites are loading as fast as possible at all times. During this routine monitoring we have found that your account is utilizing an excessive amount of system resources, and we have been forced to suspend your resellers account  tekedia tekedia.com as per our terms and conditions ‘10% CPU/MEM/MySQL Policy’

 

For your reference, here is a copy of your account usage report:
##########

User Domain % CPU % MEM MySQL Processes

tekedia         3.30     17.40     3.3
tekedia         12.6     /usr/bin/php /home/tekedia/public_html/index.php
tekedia         12.0     /usr/bin/php /home/tekedia/public_html/forum/index.php
##########
Just Host offer unlimited hosting space and unlimited bandwidth, but as per our terms we will suspend any website which exceeds our 10% CPU/MEM/MySQL policy. We hope that you understand our position in
ensuring that we provide the best possible service. In order to continue to provide this high quality service, you will need to upgrade to a dedicated server, which will give you an abundance of additional resources and speed up your website.

 

 

As a loyal Just Host customer we have arranged for you to receive a special deal on a dedicated server with SingleHop, (our trusted dedicated partner) who will assist you with everything you need to make your switch a smooth transaction.

 

 

Please visit this link to upgrade to a dedicated server:
http://www.justhost.com/godedicated

 

 

Sorry for any inconvenience, and we hope you understand our decision. Once you have made the switch to dedicated, feel free to contact us at billing@justhost.com for a refund of your current Just Host account. On behalf of everyone here at Just Host, we wish you all the best with your online ventures.

 

PS: We strongly recommend you consider making the switch to dedicated, as you will experience a vastly improved service, and avoid being suspended again in the future – http://www.justhost.com/godedicated

Kind regards,
[      ]
Just Host
www.justhost.com

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