There is excitement in Tekedia land: Africa’s leading customer experience (CX) high priest has joined Tekedia Mini-MBA and she will be teaching a course on “Customer Experience Management and Innovation”. She has 20+ years of experience delivering CX success for local, pan African and international organizations across telecommunications, financial services, technology, health, entertainment, religious, education, manufacturing, and auto dealer organizations.
deBBie akwara, CMC is on a mission to grow businesses, one customer experience at a time across Africa. She is the founder and Group CEO of Niche Customer Experience (CX) Group. Before Niche, deBBie managed CX at First City Monument Bank, Zenith Bank, United Bank for Africa, Etisalat, and Bridge International Academies. She also has work experience in frontline customer service & sales, learning & development, and human resource management.
This is an extremely important course because at the end of everything, business is nothing but fixing frictions which customers have. You win with customers, and CX is a catalytic element of that process.
Tekedia Mini-MBA edition 14 (June 3 – Sept 2, 2024) begins registrations; get massive discounts with early registration here.
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Join Tekedia Capital Syndicate and invest in Africa’s finest startups here.
Join me to welcome deBBie to Africa’s modern business school, Tekedia Institute. People of the world, learn from the best – and master the concepts of building category-king companies by learning the physics of Customer Experience.
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Register for Tekedia Mini-MBA (Jun 3 - Sep 2, 2024), and join Prof Ndubuisi Ekekwe and our global faculty; click here.