There is excitement in Tekedia land: Africa’s leading customer experience (CX) high priest has joined Tekedia Mini-MBA and she will be teaching a course on “Customer Experience Management and Innovation”. She has 20+ years of experience delivering CX success for local, pan African and international organizations across telecommunications, financial services, technology, health, entertainment, religious, education, manufacturing, and auto dealer organizations.
deBBie akwara, CMC is on a mission to grow businesses, one customer experience at a time across Africa. She is the founder and Group CEO of Niche Customer Experience (CX) Group. Before Niche, deBBie managed CX at First City Monument Bank, Zenith Bank, United Bank for Africa, Etisalat, and Bridge International Academies. She also has work experience in frontline customer service & sales, learning & development, and human resource management.
This is an extremely important course because at the end of everything, business is nothing but fixing frictions which customers have. You win with customers, and CX is a catalytic element of that process.
Join me to welcome deBBie to Africa’s modern business school, Tekedia Institute. People of the world, learn from the best – and master the concepts of building category-king companies by learning the physics of Customer Experience.---
1. Advance your career with Tekedia Mini-MBA (Feb 7 – May 7, 2022): 140 global faculty, online, self-paced, $140 (or N60,000 naira). Click and register here.
2. Click to join Tekedia Capital Syndicate and own a piece of Africa’s finest startups with a minimum of $10,000 investment.