Recently, while casually browsing the internet, I stumbled upon Rwanda’s IremboGov platform, it is a centralized digital portal that offers access to over 100 government services. It was a quiet discovery, but a powerful one. IremboGov allows Rwandans to apply for national IDs, pay taxes, register births, request land certificates, and more, all online and from one place. The platform is simple, intuitive, and integrated. As I navigated, I couldn’t help but ask: why can’t Nigeria adopt this?
Though, Nigeria is no stranger to digital initiatives since over the years, we have developed several platforms such as the Corporate Affairs Commission’s (CAC) business registration portal, the Treasury Single Account (TSA), and the National Identity Number (NIN), Bank Verification Number (BVN) systems, etc. Each of these has contributed something valuable, but the common thread among them is fragmentation. They exist in isolation, often unreliable, and riddled with technical or bureaucratic challenges. The reality is that most Nigerians still engage with government services through inefficient, paper-based, and manual systems. It’s not unusual to visit a government office multiple times just to complete a simple process like renewing a license or retrieving a lost certificate.
These touchpoints breed not only frustration but also corruption, as they place disproportionate power in the hands of civil servants who often act as gatekeepers to essential services. In many government offices across Nigeria, basic administrative tasks such as processing documents, verifying identity, or approving applications are deliberately delayed, creating opportunities for possible extortion. What should be routine becomes transactional. The absence of transparent, automated systems allows discretionary power to continue unchecked. Citizens are frequently told to “come back tomorrow,” only to be subtly asked for favours to speed up the process. This behavior is partly driven by a deeply ingrained culture where the public office is seen as a personal money-making enterprise. Without digital systems that log, timestamp, and track every step of a service process, corruption remains while ordinary Nigerians continue to bear the cost in time and money.
This is where Rwanda’s IremboGov and similar platforms around the world can offer valuable lessons. What Rwanda has built is not just a website, but a vision of governance that is citizen centered, efficient, and transparent. And Rwanda is not alone. India through UMANG, an initiative of the India Ministry of Electronics and Information Technology, integrates more than 1,200 public services across both state and federal levels. Kenya’s eCitizen portal has also achieved major strides in making government services easily accessible and transparent.
What these platforms have in common is not just their functionality, but their philosophy which is for government services to be accessible, accountable, and devoid of unnecessary human intervention.
Nigeria, by contrast, continues to operate in silos. Our public sector platforms often fail to communicate with each other. A citizen’s NIN is not automatically useful across all agencies. Taxpayer data is not integrated. Procurement systems are rarely transparent. And in many cases, even where platforms exist, the user is still expected to visit a physical office to complete the process.
The result is an administrative culture that is slow and prone to abuse. But more than inefficiency, this fragmentation comes at a steep cost. Without unified data systems, we lose opportunities to make smarter policy decisions. Without real-time dashboards for project spending, budget allocations, or procurement contracts, we leave the door wide open for waste and fraud.
What Nigeria needs is a comprehensive national platform, a singular digital gateway where citizens can access all government services, submit documents, make payments, track applications, and file complaints. It should be built with interoperability in mind, integrating systems like BVN, NIN, CAC, and tax databases. Moreover, one of the most strategic entry points for Nigeria’s digital governance transformation could be the National Identity Number (NIN). If fully optimized, the NIN can serve as Nigeria’s equivalent of the U.S. Social Security Number (SSN); a single, trusted identity used across all public and private sector platforms.
The Federal Ministry of Communications, Innovation and Digital Economy is uniquely positioned to spearhead Nigeria’s transition to a fully digital governance framework. The ministry can lead the charge by developing a unified e-governance blueprint anchored on collusion, data security, citizen access, and service integration. However, true success depends on cross-ministerial collaboration. The ministry must move beyond siloed ICT initiatives and work closely with other ministries such as Finance, Interior, Health, Education, and Works to digitize their service delivery processes and ensure that all government platforms speak the same digital language.
Through inter-ministerial task forces, performance dashboards, and digital service standards, the ministry can foster collective ownership of digital governance. Moreover, by involving stakeholders from the state and local government levels and aligning with national strategies like the Nigeria e-Government Master Plan from The Nigeria Information Technology Development Agency (NITDA), the ministry can build an holistic approach that places citizens, not bureaucracy, at the center of public service delivery.
This is an opportunity to transform not just how government functions, but how citizens experience governance. Through digitization, we can reduce corruption, increase transparency, and restore credibility in public institutions. We can empower a young, tech-savvy population that already interacts with banks, retailers, and media online but still struggles to interact with government in the same way.