Salesforce raised its full-year revenue and profit forecasts on Wednesday and deepened its partnership with Anthropic, giving investors fresh evidence that the rise of generative AI may be creating a new growth engine for the enterprise software giant rather than simply threatening its traditional business.
Shares of Salesforce jumped 14% in extended trading after the company unveiled “Claudeforce,” a new initiative that brings Anthropic’s Claude AI models together with Salesforce’s customer data, applications and workflows. The agreement expands a partnership announced in June and comes as investors have been questioning whether capable AI models could erode the value of conventional software.
The results provide a more complicated picture. Salesforce’s quarter ended July 31 produced revenue of $11.35 billion, up 11% from a year earlier, while the company raised its fiscal 2027 revenue forecast to between $46.1 billion and $46.4 billion from a previous range of $45.9 billion to $46.2 billion. It also lifted its adjusted earnings forecast to $16.67-$16.71 per share from $14.06-$14.12.
The stronger outlook has drawn interest because Salesforce is trying to prove that AI agents can become a meaningful source of incremental revenue while protecting the value of its core customer relationship management business.
Salesforce said momentum in Agentforce, Data 360 and Slack is helping offset volatility in traditional license revenue. The company is also expecting contributions from its planned acquisitions of Contentful and Fin, announced in June.
Agentforce is at the center of the strategy. Salesforce has been moving beyond AI assistants that simply answer questions toward autonomous agents capable of carrying out tasks in sales, customer service and other business functions. That potentially changes the economics of enterprise software because customers could pay not only for software seats, but for AI-driven work performed on their behalf.
Recent results suggest that business is gaining scale. Agentforce and Data 360 together generated nearly $3.9 billion in annual recurring revenue, according to MarketWatch, while Salesforce said it processed more than 7 billion agentic work units, including 3.2 billion during the latest quarter.
Besides concern over AI disruption, the threat to Salesforce has been that customers could use frontier models from companies such as Anthropic and OpenAI to build their own applications, reducing their dependence on large enterprise software vendors. Salesforce is instead attempting to make those models part of its own platform.
“Claudeforce” is therefore not just a conventional technology partnership but a representation of a strategy in which Salesforce provides the enterprise data, business processes and software environment while Anthropic supplies a powerful general-purpose AI model. The arrangement could allow Salesforce to benefit from improvements in frontier AI without having to develop every underlying model itself.
It also shows that model developers increasingly need access to proprietary business data and established distribution channels, while software companies need access to sophisticated AI models. Partnerships such as Salesforce-Anthropic can allow both sides to capture value from that relationship.
The financial results, however, require some qualification. Salesforce’s adjusted earnings of $5.90 per share were more than double the year-earlier level, but $2.53 per share came from gains on strategic investments, including its investment in Anthropic. Share repurchases also reduced the number of outstanding shares and boosted per-share earnings. Excluding the investment gain, adjusted EPS was $3.37, according to MarketWatch.
That makes the revenue outlook and the underlying operating performance more important indicators of whether Salesforce has genuinely turned the corner.
The company is also facing a broader challenge in its traditional software business. AI can make some software functions easier to reproduce now, potentially putting pressure on license growth and pricing. Salesforce’s answer is to move its value proposition higher up the stack, from providing software used by employees to providing an operating layer where employees and AI agents work together.
That approach helps explain why the company has been so aggressive in promoting Agentforce. If AI agents become the primary interface through which employees interact with corporate systems, Salesforce wants those agents running on its platform and using its data rather than bypassing it.
The results offer some support for that argument, but the durability of the trend remains the key question. Analysts have noted that Salesforce must demonstrate that AI-related growth is not simply shifting existing spending from conventional software products into new AI offerings. It needs to show that customers are expanding their overall spending because AI agents are producing measurable productivity gains.
The partnership with Anthropic also highlights a potential tension. Salesforce is relying on an outside model provider even as it seeks to make its own platform indispensable. The company now needs to maintain control over customer data, workflows, and distribution while avoiding excessive dependence on any single AI model provider.
Still, the immediate market reaction suggests investors were encouraged by the combination of stronger guidance and accelerating AI adoption. Salesforce had been caught in the selloff in software stocks as investors questioned whether AI would make established applications obsolete. However, the latest results provide a counterargument: rather than replacing enterprise software outright, AI may increase the value of platforms that already control business data and workflows.






