Rethink your role at work because intelligent machines are at the doors

Last week, I had a conversation with a Managing Director of a US bank. I wanted to understand what they’re doing, and plan to do, with respect to careers in the evolving AI era. He explained the emerging role of AI and how AI will influence and impact careers of the future.

Good People, over time, on most white-collar jobs, our supervisors will be AI. For example, a bank can set up a system where AI will handle customer support for customers who are investing $100 in a fund while humans will be required to call and speak with clients putting in $1m. But those calls could be monitored by AI so that immediately you drop the call, AI will analyze the call, examine context, etc on how effective you were on that call. At the end of the week, AI will summarize what you have done on those calls and send them to a senior manager. Feedback? AI can also provide you after every call!

(Some US banks are just beginning to track calls made by their sales teams, not just for compliance purposes, but also to track how efficient they are on those calls. He does posit that AI is already listening to some of those calls).

Good People, rethink your role at work because intelligent machines are at the doors.

Last week, I had a conversation with a Managing Director of a US bank. I wanted to understand what they’re doing, and plan to do, with respect to careers in the evolving AI era. He explained the emerging role of AI and how AI will influence and impact careers of the future.

Good… pic.twitter.com/qCaLOaUVmb

— Ndubuisi Ekekwe (@ndekekwe) February 27, 2024

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