Etisalat Nigeria is floating. It is like a bride that no one really wants in the middle of a wedding. The UAE investors abandoned it in the hour of need. Now, the Chairman of the company has resigned. Businessman Hakeem Bello-Osagie…
Hakeem Bello-Osagie, the Chairman of Etisalat Nigeria Limited, has resigned his position with the company which he was the promoter in Nigeria. This is a very unfortunate incident that can cripple finding a lasting solution in Etisalat. Few days ago,…
In this videocast, I present three ways the Nigerian telecom operators like MTN, Airtel, Etisalat and Glo can solve the OTT (Skype, WhatsApp, etc) revenue leakage problems. The article is available here.
OTT (Over The Top) services like WhatsApp and Skype are decimating revenue for telecom operators around the world. The trajectory is an existential threat to the operators, as if the revenue base is lost, these operators could collapse. From Kenya…
In this videocast, I explain that the constructs of delivering the highest customer service (and product) quality is an illusion. You can deliver the best service and still fail. There is need for startups to balance the level of service…