On Thursday, MultiChoice (DStv, GOtv) informed its customers thus: “Please be informed that Multichoice offices are undergoing a system upgrade from 11 pm Saturday October 17 to 4pm Monday, October 19, 2020.” Then, from October 17, many started writing that the DStv system had been hacked because most channels became available to everyone. Interestingly, Multichoice made a decision as the upgrade process would prevent some subscribers to temporarily NOT have access to their paid channels. In order to avoid that, the company opened all the channels to mostly everyone.
I recall the day we were doing an upgrade in the Tekedia payment system. The database migration possibly could prevent subscribers from not having access to the premium contents. I asked our team to make everything open even though non subscribers could have access. The real goal was to make sure that paid subscribers were never affected during the process. When the migration was completed, we switched back the paywall.
For these two scenarios, would you have approached the issues differently?
I think we need to learn from Telecom companies. I’m curious, how do they do it? Do they also open up their server so that everyone and anyone both subscribed and unsubscribed can have access to the pool of their data subscription and airtime?
I personally think if they go down this route, the debt they will accrue over that short space of time will be more than enough to set the company on a survival trajectory.
So, how do they get it done? Anyone with exact and factual details should help with that.
My Response: Actually, telcos do open up during some upgrades. There have been cases when people harvested bundles by luck. The key is making that call between annoying the paid users and t hoping the freebies will not break you. Yet, the real deal is to make sure you never have to make such calls. But some default to open especially when the risk is small over dealing with customer complaints on Twitter and Facebook.