Quote from Ndubuisi Ekekwe on December 17, 2019, 5:58 PM

What happens when you are obsessed with customer service: nothing is left for chance. Here, Amazon wants the best for its Prime members and demanding same from 3rd party partners. Superb service is the Amazon mission.

Third-party vendors were told by Amazon  over the weekend that they are barred from using FedEx’s ground delivery services for Prime shipments. The Wall Street Journal reports that a message sent by Amazon to merchants on Sunday said the ban will last “until the delivery performance of these ship methods improves.” The e-commerce platform will still allow FedEx Ground for non-Prime shipments and FedEx  Express, a faster but pricier option, for Prime.