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Meta Executives Launch Retention Plan As Threads Users Drop to Half

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Meta Threads has lost half of its users, following the decline in the buzz that accompanied the launch earlier this month. Now Meta’s CEO Mark Zuckerberg is pushing to rekindle the frenzy that saw the Instagram-based app reach 100 million users within five days.

Audio from an internal company town hall heard by Reuters Noted Zuckerberg charging Meta’s executives on Thursday to focus heavily on boosting retention on Threads.

The copycat text-based social media platform, designed to rival Twitter, beat existing records to reach the milestone of 100 million users in five days. But a lot of the app’s new signups are leaving for reasons bothering the platform’s features and policies.

Despite the significant drop in the number of users, Zuckerberg said that retention on Threads was better than executives had expected.

“Obviously, if you have more than 100 million people sign up, ideally it would be awesome if all of them or even half of them stuck around. We’re not there yet,” he said.

The CEO regarded the drop-off as a “normal” occurrence and expressed optimism that user retention would increase as the company introduces additional features to the app. These enhancements include the development of a desktop version and the incorporation of search functionality.

The retention drive is seen as part of efforts by Zuckerberg to sustain Meta’s growth. The social media behemoth has shrugged off setbacks in user and revenue growth in the past two years, realizing profits that beat estimates.

Meta impressed investors with an optimistic revenue growth forecast, indicating a potential comeback for the company. Previously, the company had faced significant skepticism due to its substantial spending on the metaverse, coupled with a decline in ad sales.

According to Chief Product Officer Chris Cox, Meta is exploring the addition of more “retention-driving hooks” to encourage users to return to Threads. One of the approaches they are considering is ensuring that people using the Instagram app can easily access important Threads content, thereby increasing user engagement and retention.

But Meta is also expanding its business net vigorously, with additions such as augmented and virtual reality technology. Zuckerberg said such investments will help Meta stay ahead of rival companies such as Google, Apple, and Microsoft when the time comes for the metaverse.

“That way, we have all the tools ready for when this is ready for prime time,” he said, predicting that mass adoption of metaverse technologies would take place in the 2030s.

Another area Meta is investing in heavily is artificial intelligence. Zuckerberg and Cox highlighted the recent release of an artificial intelligence model known as Llama 2 by the company. This AI model is now made accessible for commercial use to any developer whose services cater to a user base of fewer than 700 million.

The launch of Threads bolstered the rivalry between Twitter owner Elon Musk and Zuckerberg, who was accused of copying the microblogging app. In a ‘cease and desist’ letter sent to Meta, Twitter’s lawyer had accused Zuckerberg of “systematic, willful, and unlawful misappropriation of Twitter’s trade secrets and other intellectual property.”

Musk said in response to Zuckerberg’s launch of Threads, that “competition is fine, cheating is not.” This came after the American billionaire entrepreneurs entertained the idea of settling their rivalry in a cage fight.

Meta is searching for ways to retain Threads users after more than half the people who initially signed up bailed within weeks of the app’s launch. At a company town hall on Thursday, CEO Mark Zuckerberg told employees that the drop in users was “normal,” and that retention was in fact better than executives had expected. He added that it would improve once Meta adds features like a search function and a desktop app. Meta is also looking at “retention-driving hooks” such as “making sure people who are on the Instagram app can see important Threads,” said Chief Product Officer Chris Cox. (LinkedIn News)

On Cute Abiola, The Illegality of Using Police Uniforms for Skit Making

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The Nigerian police force public relation unit of the force headquarters released a publication some days back which was signed by the force public relations officer, ACP Olumuyiwa Adejobi, stating that the force is coming after a famous skit maker Mr Abdulgafar Abiola, aka cute Abiola, and will prosecute him for always wearing the Nigerian Police Force uniforms in some of his skits, and painting the Nigerian police in a bad light.

Many people have raised concern as to the reason the police force headquarters would want to go after a skit maker for shooting his skits dubbing a police attire. Some said that it is all entertainment and that the police have no jurisdiction or power to arrest and prosecute a person merely because that person dubbed a police attire to shoot a video. 

Now let’s push emotions and sentiments aside and see what the law says about this act of using police uniforms or any other law enforcement agency uniform for skits or for whatever reasons.

Section 251 of the Criminal Code Act which was captioned, Bringing contempt on the uniform, states thus; 

Any person who, not being a person serving in any of the armed or police forces of Nigeria, wears the uniform of any of these forces, or any dress having the appearance or bearing any of the regimental or other distinctive marks of any such uniform, in such manner or in such circumstances as to be likely to bring contempt on that uniform, or employs any other person so to wear such uniform or dress, is guilty of a simple offense, and is liable to imprisonment for three months or to a fine of forty naira.

Subsequently, the Penal Code in its Section 133 provides as follows;

Whoever not belonging to a certain class of public officer wears any dress or carries a token resembling a dress or token used by that class of public officer with the intention that it may be believed that he belongs to that class of public officer, shall be punished with imprisonment for a term which may extend to six months or with fine which may extend to forty naira or with both.

Both the criminal code applicable in the South and the penal code applicable in the North criminalizes the use of police uniforms or any other force agency uniform for skit-making, content creation or for whatever reasons. The punishment for this offense as provided by law is a 3-6 months imprisonment term or a fine of 40 naira or both. 

The offense committed when a person who is not in any law enforcement agency in Nigeria wears a force uniform for whatever reason is contempt of the uniform and impersonation of an officer. To   that extent, anybody who wants to shoot a movie, skit or whatever reason that would warrant that person to dub on a police uniform or any other force uniform but obtain express consent from the law enforcement agency or risk getting prosecuted for the offense of bringing contempt to the force uniform and impersonation of an officer of the law. 

Details of the CBN Regulatory Framework for USSD Operations in Nigeria

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Details of the Central Bank of Nigeria (CBN) Regulatory Framework for Unstructured Supplementary Service Data(USSD) in Nigeria

Mobile telephone communications have undoubtedly become a dependable way of enhancing financial inclusion through the introduction of mobile payments, mobile banking, and e-commerce as well as a range of other remote digital financial transactions aided by mobile telephony.

Mobile-based financial service providers have options of adopting varying technologies for enabling access and transmitting data including Short Messaging Services (SMS), USSD, Interactive Voice Response(IVR), Wireless Application Protocol (WHP)& SIM Took Kit (STK).

The USSD technology which is the focus of this article is a protocol used by the GSM network to communicate with a service provider’s platform. It is a session based, real time messaging communication technology which is accessed through a string which starts normally with an asterisk (*) & ends with a hash (#). USSD technology is considered cost effective, more user-friendly, faster in concluding transactions and handset agnostic.

This article will be looking at the provisions of the regulatory framework put in place by the Central Bank of Nigeria (CBN) governing the operations of USSD-based financial service operations.

What are the objectives of the CBN USSD framework?

The main objective of this framework is to establish the rules and risk mitigation considerations when implementing USSD for financial services offerings in Nigeria.

Who are the recognized participants or eligible providers of USSD-based financial services in Nigeria?

– Banks :- Banks provide USSD strings and menu-driven apps to facilitate banking services to other customers.

– Payment Service Providers (PSPs) :- These are switch service, applications vending service, and Value Added Service (VAS) providers who provide products and services using the USSD protocol.

-Mobile Money Operators (MMOs):- Able to reach the unbanked in rural areas where there are no financial touch points through USSD services.

– Mobile Network Operators (MNOs) :- MNOs and Aggregators utilize USSD to interact with and provide services to their customers.

– Customers :- Initiate transactions through a USSD string.

What are the eligibility criteria for a unique short code?

– MMOs are eligible for the issuance of short codes from the NCC after meeting the necessary requirements of the NCC for the issuance of same.

– For those other than MMOs, a letter of comfort from the CBN would be required before being considered for the issuance of the short codes by the NCC. 

What are the provisions of the guidelines on USSD vulnerabilities and their mitigation?

– USSD based financial transactions require end-to-end encryption to protect the integrity of the financial information. To this end, all providers of USSD based financial services shall :-

a) Put in place, a proper message authentication mechanism to validate that requests/responses are generated through authenticated users.

b). Use secure USSD communication channels with w strong encryption mechanism.

c). Not use the USSD service to relay details of other electronic banking channels (in the case of banks) to their customers, to prevent compromise of other electronic banking channels through the USSD channel.

d). Implement masked PIN entry.

e). Ensure encryption at USSD gateway by implementing the Hardware Security Module (HMS). Each financial institution shall be securely loaded through an auditable process.

f). Implement end-to-end encryption by ensuring that at least radio encryption between users’ phones and based stations, using service VPN layered with SSL or TSL to ensure secure transmission of USSD signals.

What are the provisions of the framework on USSD service-related dispute resolution?

-The framework provides that Financial Institutions (FIs) shall be responsible for setting up dispute resolution mechanisms to facilitate the resolution of customers’ complaints.

– FIs shall treat and resolve any customer-related issue within 48 hours. Non- compliance shall be subject to penalties as may be prescribed by the CBN, from time to time.

What are the provisions of the USSD framework on remedial measures?

The CBN shall impose appropriate sanctions for any contravention on any FI that fails to comply with their framework.

Economic Intelligence Unit (EIU) Predicts Nigeria’s Return to Controlled FX Market

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As the Nigerian forex market continues to fluctuate, with the naira, the nation’s currency, falling deeply against the dollar, the Economic Intelligence Unit (EIU) has predicted that the government will return to its previous system – where the central bank had control pegs around the naira to curb its performance.

In its latest report about the naira, the EIU said the Central Bank of Nigeria (CBN) lacks the experience to handle a flexible exchange rate system, indicating that without control, the naira will continue on its free fall in the exchange market.

The EIU said it expects the naira to slide beyond N800/$1 in July, given the country’s rapid rate of inflation.

“The CBN lacks experience in conducting monetary policy under a float, and the need to control rapidly increasing inflation will become more acute over time.

“Our forecast is finely balanced, but we expect a return to heavier exchange-rate management from the second half of 2023 as the naira slides beyond N800:US$1 from N770:US$1 in early July,” the research and analytical firm said.

The deregulation of the FX market came as part of President Bola Tinubu’s reforms, which has also seen the removal of fuel subsidies.

Before the deregulation, the CBN operated a system of controlled FX market, with the naira rate against the dollar officially pegged at around N464/$1 at Investor and Exporter (I&E) window. Although the controlled FX market system came with multiple exchange rates, the official rate of the naira was determined by the central bank.

However, the naira’s woeful performance in the FX market has been attributed to insufficient liquidity of foreign currencies – owing largely to the drop in oil revenue and FX generation from non-oil exports.

Even after the floating of the FX market, exchange rates are yet to reach convergence. The naira traded around N768.60/$1 at the I&E window and N870/$1 at the parallel market as of Friday.

The CBN acting governor, Fola Shonubi, admitted in a post-MPC meeting on Tuesday, “the reality that there is pent-up demand which current supply may not be sufficient for.”

The EIU said the shortage of foreign currency in the country is affecting the fulfillment of demands for foreign exchange through Form A and M. This scarcity, along with opportunistic behavior by speculators, could lead the CBN to increase its market interventions. Notably, approximately 98 percent of their foreign reserves are in cash, further highlighting the need for proactive measures to address the situation.

But the firm noted that Nigeria’s foreign reserves are still relatively liquid, which means they can pay for imports for at least another six to eight months. This has been doubted by many, given the country’s inability to fulfill its reparatory financial obligations.

Nigeria’s foreign reserves stood at $33.946 billion as of July, according to the CBN. But Africa’s largest economy has failed to repatriate more than $500 million in trapped funds belonging to members of the International Air Transport Association (IATA), raising suspicion that the foreign reserves may not be as much as the central bank claims.

Investors are concerned that Nigeria is struggling to pay off debts that it should be able to pay easily given the said volume of its foreign reserves.

According to the EIU’s projections, the naira is anticipated to experience a slower devaluation than initially predicted in the medium to long term due to the instability of the exchange rate and its impact on people’s lives. They estimate that the average exchange rate will be around “N815 to US$1 in 2024” and will further decline to “N1,018 to US$1 by the end of 2027”.

Terragon Group Announces The Raise of $9 Million in Series B Round to Expand Its Product Offering

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Africa’s leading data and marketing technology company enabling intelligent B2C messaging on mobile, Terragon Group, has announced the raise of $9 million in a series B round, to expand its product offering mobile B2C messaging, backed by deep consumer insights from big data.

The round was led by Orange Ventures, with participation from TLcom Capital, LoftyInc, Sango Capital, VestedWorld, and Western Technology Investment (WTI).

Terragon disclosed that the funds raised would allow it to strengthen cloud-native capabilities on its platform, as well as develop and accelerate localized ML and AI to provide the foundations for increased enterprise communication.

The startup is already operating in Ghana and Kenya and has ambitions to expand its presence across the entire African continent.

Speaking on the funds invested in the company, Terragon’s lead investor in the Series B round, Gregorie de Padirac at Orange Ventures said,

Terragon is poised to ride a wave that will intersect software, traditional telcos, enterprise, and digital native businesses. The size of the opportunity was very convincing to us, and their existing ambition and investment in Africa-focused software products were compelling, as well as the vision of how African mobile users will evolve in coming years, fit right into the strategy of Orange Ventures.

“They are Africa’s pioneer specializing in cloud-native data software, which serves as the fundamental building blocks for enterprise Al across the continent. With protected intellectual property, an inventive business model, and a strong presence in multiple markets, they are well-positioned to establish a strong leadership across the continent.”

Founded in 2009 by Elo Umeh and Ayodeji Balogun, Terragon is Africa’s leading data and marketing technology (MarTech) company, that uses data to help brands intelligently reach and engage with consumers on mobile.

Terragon specializes in converting telco channels into mobile advertising inventory and providing valuable insights on Africa’s growing consumer markets to its clients, primarily telecommunication and financial services firms.

The company offers data-driven multichannel marketing solutions that help businesses execute highly targeted campaigns by aggregating, enriching, and activating consumer data for personalized experiences.

Terragon’s tools empower corporate clients to access behavioral and demographic information and connect with various touchpoints, including online payment and sales systems. Its current clients include some top firms which include, MTN, Unilever, Microsoft, Access, Fidelity, and FCMB.

The company’s products drive mobile-first marketing strategies through robust consumer intelligence powered by telcos and other data providers to deliver an expansive view of the African consumers, and a wide array of channels to connect with them.

Among its key offerings is “Adrenaline,” a telco-data monetization solution that enables telcos to diversify revenue streams and marketers to target niche audiences that are not accessible through traditional marketing channels.

Terragon’s unique proposition thrives in Africa due to the continent’s mobile-first nature. Unlike Europe, where email addresses traditionally serve as unique identifiers for digital services, Africa relies on mobile phone numbers as the primary identification method, particularly in regions with a significant lack of email usage.

This mobile-centric environment has enabled Terragon to collect valuable data from online sources, including Datadog and Databricks, and tap into various telco channels, effectively positioning the company ahead of Europe in mobile advertising solutions. In 2021, Terragon became the first African company to make it to the list of verified customer data platform (CDP) companies.

The company’s future plans include developing locally tailored machine learning (ML) and artificial intelligence solutions to enhance enterprise communication. The focus will also expand to mobile B2C messaging, supported by comprehensive consumer insights derived from big data.