The Electric Power Sector Reform Act EPSRA is responsible for the creation of the Nigerian Electricity Regulatory Commission NERC as the apex regulator of the power sector. The NERC is in turn empowered by the EPSRA to make regulations on a wide range of matters in the Power Sector from licensing to the focus of this article – the rights and obligations of Power Consumers.

This article will be focused on the topics of:-

– The Regulatory Framework governing Power Consumer Rights & Obligations in Nigeria

– What these rights and obligations are

– What to do when the rights of a Power end-user /consumer have been breached

What are the Regulatory Framework components governing Electricity Consumer Rights in Nigeria?

Power consumer rights are governed by the NERC Consumer Rights Regulations brought about by virtue of the NERC September 18,2012 circular on Consumer Rights as well as the Electric Power Sector Reform Act as well as the Federal Competition and Consumer Protection Commission (FCCPC)

What are the rights and obligations of a power service consumer?

The rights of a power consumer include the following :-

– All new electricity connections must be done strictly on the basis of metering before connection. In other words,no new customer should be connected by a Distribution Company DISCO without first installing a meter on the premises.

– All customers/consumers have a right to electricity supply in a safe & reliable manner.

– All power consumers have a right to a properly installed and functional meter.

– All power consumers have a right to be properly informed & educated on the electricity service.

– All power consumers have a right to transparent power billing.

– All unmetered customers have a right to be issued with electricity bills strictly based on the NERC estimated billing methodology.

– It is the right of a customer to be notified in writing ahead of disconnection of electricity services by the DISCOs serving the customer in line with the NERC Guidelines.

– All customers have a right to refunds when billed excessively.

– All customers have rights to file complaints & to the prompt investigation of such complaints.

– If a complaint is not addressed satisfactorily or addressed at all, the customer has a right to escalate the complaint to the NERC forum office within the DISCOs coverage area.

– Any unmetered customer disputing an estimated bill has the right not to pay the disputed bill, but only the last undisputed bill.

– It is not the responsibility of a consumer or a community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.

Consumer Obligations

Electricity service end-users and consumers have the following regulations according to NERC :-

– The obligation to pay for electricity used within a stipulated time frame.

– The obligation that metering & other electrical equipment within a customer’s premises belonging to the DISCO not to be tampered with or bypassed.

– The obligation to ensure cordiality of consumers towards electricity workers.

– The obligation to provide requirements for connection as stipulated by NERC and DISCOs.

– The obligation to ensure the vigilant protection of Electric installations.

What is the dispute resolution procedure for an aggrieved Electricity Consumer in Nigeria?

The procedure for filing a customer complaint is as follows :-

– An aggrieved customer should first make a complaint to the Customer Complaints Unit(CCU) of the Power Distribution Company DISCO servicing the area where the customer is based.

– If the customer is not satisfied with the handling of his complaint by the CCU of his DISCO, he should then make a further complaint to the NERC Consumer Forum(This is a form of Alternative Dispute Resolution/ADR).

– Where either party is not satisfied with the decision or handling of the matter by the NERC Consumer Forum, the next step is to then submit a petition prepared by a legal practitioner to NERC via its petition hearing quasi-judicial hearing panel.

This is without prejudice to the right of a consumer to file a customer complaint petition to the Federal Competition and Consumer Protection Commission (FCCPC).

Elon Musk has closed his much-anticipated Twitter acquisition deal, becoming the new owner of the micro-blogging social media platform.

The journey, which started in April, was laced with controversy and triggered a lot of questions about Musk’s motive in buying the app. At the center of the controversy is the actual number of users on the platform – buoying the belief that it’s all about profit.

Musk himself contributed to the belief. He had said that if the platform is made up of fake accounts, it would impact its market value, undermining profit for investors. But in a note on Thursday, he disclosed his purpose of buying Twitter, and it aligns with what he said from the onset through SEC filing – to promote free speech – healthy conversations free from censorship.

Why I bought Twitter

“I wanted to reach out personally to share my motivation in acquiring Twitter. There has been much speculation about why I bought Twitter and what I think about advertising. Most of it has been wrong.

“The reason I acquired Twitter is because it is important to the future of civilization to have a common digital town square, where a wide range of beliefs can be debated in a healthy manner, without resorting to violence. There is currently great danger that social media will splinter into far right wing and far left wing echo chambers that generate more hate and divide our society.

“In the relentless pursuit of clicks, much of traditional media has fueled and catered to those polarized extremes, as they believe that is what brings in the money, but, in doing so, the opportunity for dialogue is lost.

“That is why I bought Twitter. I didn’t do it because it would be easy. I didn’t do it to make more money. I did it to try to help humanity, whom I love. And I do so with humility, recognizing that failure in pursuing this goal, despite our best efforts, is a very real possibility.

“That said, Twitter obviously cannot become a free-for-all hellscape, where anything can be said with no consequences! In addition to adhering to the laws of the land, our platform must be warm and welcoming to all, where you can choose your desired experience according to your preferences, just as you can choose, for example, to see movies or play video games ranging from all ages to mature.

“I also very much believe that advertising, when done right, can delight, entertain and inform you; it can show you a service or product or medical treatment that you never knew existed, but is right for you. For this to be true, it is essential to show Twitter users advertising that is as relevant as possible to their needs. Low relevancy ads are spam, but highly relevant ads are actually content!

“Fundamentally, Twitter aspires to be the most respected advertising platform in the world that strengthens your brand and grows your enterprise. To everyone who has partnered with us, I thank you. Let us build something extraordinary together.

Good People, we are planning Phase 2 of our school. And I want to reach out to our community as we begin the playbook. Between these two names, which one would you prefer to have on your certificate:

#1 Tekedia University
#2 First Atlantic University

In other words, what sounds great to reflect the nativity of a school that would become a temple for the mastery of Africa’s entrepreneurial capitalism, technical know-how, scientific excellence, etc under a vision: “to discover and make scholars noble, bright, and useful”.

The school will be dedicated to “All Americans”; I came here with “$400 cash and $2,000 Travelers Cheque” from Lagos, but their generosity has provided an unbounded future, beyond any imagination a village boy could have dreamt. Their ideology that your decency, honour and hardwork can take you anywhere irrespective of your background inspires me. Thank you.

Tekedia Institute will be an Institute in the university. Tekedia Capital will support as a fund manager helping to manage assets while remaining separate from the school. As the empires of the future emerge, our vision is that the university will own pieces of them. Yes, great startups of the future. The plan is on paper. We hope for His Grace to execute. It has always been a dream to build a university. May It Happen.

If I am still in college, I will run this business. What do you think? Hahaha – this is a business idea but it will expire Jan 31, 2023.  Today,   I offloaded all the Nairas with me in America, and they’re  on the way to Nigeria. A little delay, they become bread labels. The Central Bank of Nigeria (CBN) has a message; act now.

But seriously, if you have a problem with Naira notes and want to exchange them in the US, our digital bank in the US could assist. I have asked our team to explore if there are ways we can get “no objection” to do that, without breaking the interstate cash limit clause.

The Central Bank of Nigeria (CBN) has announced that it has been authorized by President Muhammadu Buhari to issue new naira notes effective from 15 Dec 2022.

The banknotes to be redesigned, produced and circulated are N100, N200, N500 and N1,000.

The central bank said all existing currencies will cease to be legal tender from January 2023, and directed commercial banks to stop charges on cash deposits with immediate effect.

The financial regulator said the exercise has become necessary due to many factors including increasing ease and risk of counterfeiting and worsening shortage of clean and fit banknotes.