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How To Scale Tech Startups

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Quite an impressive number of disruptor startups are springing up by the day and in different countries. Like most other businesses, these startups will have to consider scaling up at some point to offer more services to a larger client base. Unfortunately, scaling up is a stage that is as dreaded as it is anticipated. Some founders will say that it is the point the business is no longer within your control, but I would like to think that scaling is the point where you equip your startup with the wings to fly higher than you can take it on your own.

At some point in the business, the business will outgrow itself and even outgrow you and it is something you should look forward to if you are hoping to have a business that will outlive you.

For digital or tech startups, scaling up will require things different from what a conventional business would require. It is not about building more infrastructure or physical branches, nor is it going to be about moving from 50 to 500 staff in one breath. It may surprise you that the companies behind some of the fantastic applications and software may not have such large staff strength.

So instead of dreading the day when you will have to scale your startup, maybe you should start considering putting some of these things in place.

Self-service features

As you work on perfecting and maybe even upgrading your digital services and products, you should enable self-service options so that users can signup, get the services, and even resolve issues on their own. This includes user-friendly interfaces, complaint resolution, maybe a chatbot, and a blog session with short articles detailing how users can get everything done on their own. If this is in place, you may not need more staff before you can grow your customer base. Let your processes gradually begin to involve less and less staff and more of the customers.

Automate processes

Before you get to the point of scaling, you should review your processes far ahead and begin to automate whatever can be automated especially the mundane or repetitive procedures. Customer onboarding, testing, regression runs, code deployment, or whatever else you think can be automated. There is no general rule here and it will differ from sector to sector. Increase your product reconfigurability

Position your systems and products in a way that will allow for modifying existing features or launching new products without going through lengthy release cycles. Where possible, you should be able to deploy changes in hours with as little help from the engineering or technical staff.

Use KPIs and Metrics to measure and manage results objectively

If there is any part of your startup that you cannot measure, then you cannot manage it effectively. Define the key metrics and implement them objectively. Everyone on your team will align themselves with these metrics and deliver results.

Optimize your products and systems to take up to 100 times their current load

Stabilize your products and systems so that they do not malfunction or become unreliable when they have to deal with 100 times their current load. If a little extra customer base already has your system delaying, then you are not properly optimized.

There are other helpful tips that could pertain to your industry. But generally, if you are in the tech space, applying these tips early will have you prepared for scaling up, long before you need to.

Welcome to 2022 – and Happy New Year!

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It is all beautiful – leaving the bounds of 2021 to touch the ecclesiastical blessings which 2022 has in stock for all. The sun rises on the horizon as the songs of the happy crickets fade, and the flowers blossom, awakened by the fresh energy from the eastern corridor . The happy birds are out, in ecstasy, and men and women, look with fresh imaginations in the horizons. A new day, bringing a new year, has broken.  Happy New Year.

2022 will bring abundance to you, your friends and your families. Like the baobab tree, abundance unconstrained, on health, wealth and wisdom. The works of your hands would be blessed!

My name is Ndubuisi [ life is first]. And we’re here, breaking the curtains of 2022. Experience the best, 2022 brings. Welcome to 2022 – and Happy New Year.

Don’t defend illegality in Imo State

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The act of the Imo State government sending legal practitioners and government spokesmen to media stations to defend the gestapo style of arrest of Uche Nwosu is unbecoming. The arrest has no legality in it in totality, the process of the arrest is unconstitutional and fundamentally wrong. 

You can not just abduct a citizen in a public place while shooting several shots with the risk shooting worshipers, causing panic and pandemonium and making people go run helter-skelter running over each other so as not to get shot. 

There are rules of engagement even in international armed conflict; some of the rules of engagement as regulated by the international humanitarian law is that you are not permitted to attacked a person in a midst of civilians, if a suspect is extremely dangerous and armed, the rule of engagement is to disengage him first and make sure that civilians are cleared off the areas to avoid huge impact of collateral damage. This is international armed conflict between two warring nations or countries.

When you want to arrest a citizen, the law enforcement agents involved in the operation should bear in mind that their foremost function as an agency of the state as provided in the police act is protection of lives and properties. Protection and safeguard of lives should be their watchword. 

Opening fire in church premises on Sunday afternoon while effecting the arrest of unarmed civilians is totally unprofessional and the officers involved in that operation should be made to face the music of the law.

Before we ask ourselves what is the reason for the arrest, what was Mr. Uche Nwosu accused of, it is pertinent to condemn in totality the process involved in the arrest, if we don’t condemn this and call for redress then who knows who next the police can arrest maybe in the mosque or church premises or other public places while releasing several shots in the air to the risk of worshipers or innocent citizens around. 

Nobody, absolutely nobody should support this process of arrest even if you are affiliated to the Nigerian police or the IMO state government or you are a long standing enemy of Mr. Uche Nwosu, everyone should objectively condemn what’s wrong and that’s why we are rational human beings.

Endless Verification Of Pensioners In Imo State, Nigeria

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The last time I checked, a certain set of individuals in Imo State – the Eastern Heartland – was apparently confused and stranded, and hence needed to be rescued by well-meaning Imolites.

The troubling and disturbing aspect of the aforementioned scenario is that the people in question are invariably referred to – by all and sundry – as ‘Senior Citizens’.

This topic is indeed discussing the teeming Imo pensioners whose story as a group has ostensibly become so ugly, pitiable, appalling and touching, to anyone who truly loves humanity, and the survival of the human race in general.

I’m equally not unaware that this set of individuals is seriously passing through the same ordeal in various other states across Nigeria. The reason I’m more concerned about that of Imo is simply because I am a resident of the State, Owerri precisely.

These retirees, otherwise known as senior citizens, have unabatedly been subjected to ridicule, penury and unspeakable anguish by those who are constitutionally meant to protect them, or cater for their collective welfare.

It’s not anymore news that since the assumption of duty of Senator Hope Uzodinma as the Governor of Imo State, there has remained verification upon verification of these innocent retirees.

Till date, most of them have not been paid a penny since the emergence of this administration, yet they do not presently know what their fate entails.

The affected ones as regards non-payment of pensions, and even backlog of arrears, are currently requested to once again tender their particulars and retirement documents to the concerned government offices such as the Office of the State Head of Service and the Owerri Municipal LGA Headquarters, as the case may be.

This would be the umpteenth time they would be subjected to such form of slavery in a State where they are ordinarily supposed to be safeguarded and duly catered for.

Each day, the affected pensioners wallow in agony, thus reportedly end up cursing the government and its officials. You ought not to apportion blame to any of them if they eventually cast spells on a government that’s apparently playing pranks on their persons.

If I do not have Imo pensioners in my ancestral home, I would have remained sceptical over the myriad of wails and complaints of the retirees, because on a daily basis, the government claims that no pensioner in the State is being owed by the present administration.

My parents, who are still very much alive and hearty, are Imo pensioners. It suffices to say that I’m gathering my information from the horse’s mouth. In other words, I’m not exaggerating.

My dearest Mum was paid last in April, 2020 while my Dad is yet to receive a kobo from the Uzodinma-led government. Still, one so-called media aide would shamelessly come out to misinform Imolites – and the public at large – on the true state of the matter.

More painful is that, whenever they are being asked to re-submit their valid documents, the government or those in authority would never consider how they could manage to cover an enormous distance towards appearing at the designated offices in Owerri, the State Capital city.

They would even be requested to include their bank Statement of Account, not minding that such a document requires charges from the financial institution. How can an account that is showing a red alert be able to service such charges? Knowing full well that virtually every salary account is a Current Account, most of the balances in these pensioners’ accounts are in minus form owing to the unending sub-charges occasioned by the various commercial banks in Nigeria.

The short-lived Emeka Ihedioha-led administration took cognizance of this very aspect, as mentioned above. This was the reason it ensured that any retiree who was critically ill or bedridden was captured at their respective homes. Every Imolite was a living witness to this particular arrangement.

None of those retirees who were in sick bed was allowed to cover any iota of distance for he/she to be captured or verified during the short reign of Chief Ihedioha.

However, Ihedioha wasn’t a saint, therefore I’m not trying to eulogize or pour encomium on him, nor am I a fan of his person. Come to think of it; during his reign, it took the administration over four months to electronically verify the pensioners and none of them was paid the arrears owed them.

Chief Ihedioha assumed office in May, 2019 but the retirees started earning their pensions between September and October same year. No one was paid for the months when the verification exercise was conducted; that is, between May and August, 2019.

They were even meant to be paid the arrears owed by the Rochas Okorocha-led administration, because by law, government remains a continuum. This is to assert that it has seemingly been a deceit all-along by our so-called political leaders.

You cannot owe these old people and still wish and pray to be happy or live a happy life. It’s worth noting that if their blessing isn’t with you, either as a person or entity, you will never excel in your endeavours; hence, you will continue to float like a flying boat.

It is more disheartening to hear that the national leadership of the Nigerian pensioners called on the Governor a few weeks back and ridiculously appreciated the State’s number-one citizen for clearing the arrears of pensions owed the Imo retirees. How did we get here?

In the advanced society, or western world, the senior citizens are being pampered by their governments. In such a clime, everything about them is being taken care of by those in positions of authority. But here, the reverse is completely the case; they are even apparently seen as ‘witches and wizards’.

Sometimes, my beloved Mum would keep malice with me, saying I’m very close to the government, hence sees me as one of those owing her. Of course, you shouldn’t blame the old woman whose case has obviously become so pathetic. Ever since she meritoriously retired, she is yet to receive a dime as gratuity, and she served the State as a Health personnel.

I pray my mum won’t curse me someday, believing I am part of the government that doesn’t want her to live or stay alive. I’ve taken time to explain to her that Fred Nwaozor has creditably done his bit; just that the government is acting adamantly and seems lackadaisical.

I’m waiting for those who have reportedly been receiving their pensions to come and tell me their cheering stories. In fact, my mum wouldn’t like to hear – or even overhear – such a story, because that would definitely add more salt to her injury.

I equally reportedly learnt that some of the Imo workers are passing through similar ordeal. The truth is that we can’t continue to rob Peter to pay Paul. There are no two ways about it.

At this juncture, I plead with Governor Uzodinma to come clean with a view to holistically doing the needful towards averting the wrath of the Almighty. I candidly mean well for him and his administration, thus more interested in constructive criticism.

He might have been misinformed by his allies and sycophants, hence the compelling need for the Governor to move closer to the facts sheet. 

Make 2022 A Year of Symphonic Innovation in Your Business

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In 2022, do not just innovate. Bring symphonic innovation in your business. Symphonic Innovation is innovation that is not domain-specific, but is anchored on a unified and harmonious approach in the deployment of business components to accelerate productivity gains and cushion competitiveness.

With Symphonic Innovation, you do not deploy and launch for one technology area like blockchain only to be tripped by AI or big data; you launch with a mindset that these technologies are like extended musical compositions which must be carefully organized to make the orchestra an unforgettable experience.

Oh yes, you do not “fix” marketing without considering that the product is broken. You see the big picture and then engineer an amazing playbook.

I wish you a great new year of symphonic innovation. 2022 will be amazing