DD
MM
YYYY

PAGES

DD
MM
YYYY

spot_img

PAGES

Home Blog Page 5769

Three Factors Driving Dangote Group Success: Cost Leadership, Differentiation and Focus

0

By Oluwole Dada.

Tonight, I saw on Twitter the usual argument that Dangote is not a successful businessman as he thrives only on government’s connection and as usual I laughed. Let me respond as a marketing professional. There are three major ways by which you gain competitive advantage.

These strategies were defined by Michael Porter. The three strategies are:

  1. Cost Leadership
  2. Differentiation
  3. Focus.

Follow me as you will find this thread useful either for your organization or your personal business enterprise.

Cost Leadership is the reduction of your cost of production better than your competitors such that you will be able to sell lower than them and still be able to make more margin than they do. This can be achieved through economies of scale with larger, better and faster equipment.

The use of cost leadership is prevalent when you are selling commodities. A commodity is something that can’t be differentiated with a specific feature. Examples of commodities are water, steel, wood, cement, oil, cotton, food stuff, sugar, salt, wheat, etc.

With the list of commodities listed above, you will realize that Dangote specializes in commodities. His terrain of strength is in that sector and he understands that a cost leadership strategy is the most striking strategy to win in such a sector. He’s found a way to reduce cost.

Today, Dangote Cement is the cheapest in the market. He is playing in the same market with international players such as Lafarge Holcim who were the market leaders at a time but Dangote came in with his cost leadership strategy and out witted them. Today, they’re market followers.

BUA Cement is another player in the cement industry and I wonder why people will say Dangote is playing in a monopolistic market. When I asked Lafarge workers why Dangote Cement is cheaper than theirs, their response has always been Dangote’s machines are the most recent.

He has found a way to get cheaper power in his industrial estates through an arrangement he made with General Electric. Power is one of the major cost inputs in the production of cement and he found a way to get cheaper power supply for his cement factory.

When Dangote stepped into the building of a refinery, there was nothing stopping other people from doing so but he took a bold step. Some got licenses but didn’t make any move to start operations. Is that government connection? For the records, the refinery was to be at Olokola.

Olokola is in Ondo state. The same government that people claim supports him did not provide a good environment for him which made him to move to Lagos state. As much as he is the only one in that area now, BUA is building his own refinery in Akwa-Ibom and it will aid competition.

When that time comes, I know Dangote will embark on his cost leadership strategy and find a way to reduce his cost of production and he will likely begin to sell lower than his competitors which will be for the benefit of Nigerians. This is how the cost leadership strategy works.

On return to the competitive advantage strategy, the second way to gain advantage is differentiation. This is used when you sell a product whose feature can be used to differentiate it from another product of the competitors. Examples of these are electronics such as TV, computers, phones, ACs, etc. A phone can be differentiated from another through the memory size, sleekness, speed, RAM, etc. Another thing that can be used to differentiate is a brand name. An example of this is iPhone. iPhone differentiates itself with the brand name.

iPhone uses the sleekness of its product to differentiate itself. You’ll realize that phones are more expensive than one another based on the factors I have listed above which are the features that helps differentiates one from another. Similar things happen to other electronics.

These features can help a company sell a product at a premium. Watch out for products that you buy at more expensive prices than its competitors and you will realize that it is because something has been used to differentiate one from the other.

Lastly, the one other strategy is focus. Focus is a strategy where you take a segment of the market & focus on it for sales. You create a product specifically for that segment of the market. There’s what is called market segmentation. You can segment your market in different ways

Market can be segmented demographically, geographically, psychographically and behaviorally.

Details of this will be discussed on another day. With this which you have read, whenever you are asked a question about Dangote’s success, you will be able to explain it better…

source: Twitter

Innovate And Find Ways To Create A New Basis Of Business Competition

1

How are you running your business playbook? Is the business model static in such a way that competitors can easily benchmark you? Do what Elon Musk does by continually making Tesla “uncatchable” through the perception he has put in the electric vehicle (EV) business.

 Others are building EVs to meet market needs, Elon keeps changing the goalpost by making it clear that Tesla software can change daily, and you know what, he never finishes building a Tesla. Why? If you buy Tesla today, in three years, that same car can begin to do things it cannot do today. So, how do you benchmark unborn tomorrow but established yesterday? Not possible!

Invest in Customer Perceptions, and Change Basis of Market Competition

Walmart sells African toothbrushes as “organic toothbrushes” in America. Intel added a sticker – “Intel Inside” – to separate it from others. 

Good People, look for little things which can shape your customer Perception. Find your “organic” word. Find your “inside” word. Yes, find ways to create a new basis of competition in your business through perception.

 

 

Asisat Oshoala: Uncommon Football Story From Ikorodu to Barcelona

1

On Sunday, Barcelona’s female football team (Barca Femenino) won the UEFA Women Champions League for the first time, thrashing Chelsea’s female team 4-0. The team has been exceptional since the beginning of the season in both domestic league and other competitions.

The win cut the streak for Olympic Lyon that has won the prestigious price five times in a row. It also added more to the successful season of Barcelona Feminino, who already have the domestic league (Primera Iberdrola) and other titles in their custody.

One outstanding character in Barcelona Femenino’s team is Asisat Oshoala, a Nigerian import who broke into the beam of football’s history through thick and thin.

It started in her childhood days in Ikorodu, a Lagos suburb. Asisat would wait behind after class to play football for fun with her school mates, and on other occasions, she would sneak out at the cost of getting punished by her parents. She only had her late grand mother on her side. And in an environment where it’s not common for girls to engage in sports activities such as football, her chance of being a professional footballer was slim and up against mammoth parental opposition.

“When I was growing up, my parents didn’t support me obviously. The only person I had who was supportive was my grand mother … she was the only person in family. Even when I go out (to play football) and my mother wanted to beat me or my daddy wanted to beat me, or say we are not going to give you food today because you left what you were supposed to do and went out to play, she (my grandma) was the only person who would feed me,” Asisat said in an interview with BBC.

The turning point in her parents’ opposition came when she finished from school. She said: “When I finished from my tertiary institution, I had like months doing nothing. So I just spoke to my parents maybe they can allow me play just for fun.”

With her prayer granted, Asisat used her new found freedom to develop her football skills and passion for a football career. Her break came when she was spotted by a scout while playing a tournament for an unknown team. Asisat then started what appeared like a professional football career with FC Robo, a Lagos-based club.

She went on to play for Rivers Angels in Nigeria before she got her big break by signing for Liverpool Ladies. What started as fun was gradually materializing into a professional career that would later put her on world’s stage.

“As time goes on, growing from the team I played for in Lagos, FC Robo, I started picking more interest, I started becoming more passionate, I started seeing football as my job, as my profession. And when I moved to Liverpool I said; ‘this is my job now’,” she told BBC.

Asisat explained that she finally got her parent’s approval when she won the Golden Ball and Golden Boot of the 2014 FIFA U20’s Women’s World Cup. She has since then done the round leather business in many countries, including China. Asisat scored the lone goal for Barcelona in their 4-1 Champions League defeat to Lyon back in 2019 that took the French side’s tally to seven.

She has been on the record for laurels stemming from clubs and national team.

Asisat won the BBC Women’s Footballer of the Year (2015) and has four African Women’s Player of the Year awards to her name.

She won the Women’s FA Cup at Wembley in May 2016 with the English side Arsenal Ladies. She finished as the Chinese Women’s Super League top scorer with Dalian Quanjian FC in 2017, with 12 goals to help her club to the title same year.

Although her last-gasp goal was ruled out for offside, so she didn’t score in the Champions League final, her 20 goals record have helped Barcelona to win the Primera Iberdrola back-to-back.

With these titles to her name, what started as fun has turned Asisat Oshoala to the most decorated female footballer in Africa.

“I can only thank God who has made everything possible through sheer hard work, by playing alongside this incredibly talented group that creates a lovely family atmosphere.

“It’s is a great feeling and I can’t really put my emotions into words because it has been a tough journey to get here.

“I hope this will continue to inspire other young girls in Africa and motivate everyone around the world that you can achieve whatever you put your mind to and work hard for it,” she said.

The Empires of the Future will be Refiners of Data

1

The empires of the future will be refiners of Data. Like Pythagoras postulated during the Great Debate, the world is nothing but numbers. In market systems, to understand Demand and Supply, you essentially need to make sense of the numbers around demand and supply. Those numbers are the data of firms, markets, customers and all stakeholders.

Yes, DATA is the New Oil but can you refine it? You cannot be a 21st century category-king company if you cannot REFINE data. The blue-collar job of the 21st century is software but the gunpowder to conquer markets is data.

If Lord Polonius had asked Hamlet that question today, “What do you read, my lord?”, Hamlet would have returned “Data, data, data”, instead of “Words, words, words”. Chinua Achebe will remind us: create your own story. That story is data of events. Google has its own. Facebook does. Flutterwave, FUTO, MPESA, etc do – everything is data!

The world is nothing but Data. Those who make sense of it will rule. Are you ready?

How Nigerian Banks Can Create and Capture More Value With Chatbot: A Conversation With Emmanuel Mogaji, UK-Based Researcher

1

What looks like an Automated Teller Machine was invented in 1960 by Luther George Simjian, an American. Bankograph was the invention and allowed customers to deposit cash and checks into it. Seven years later, the real ATM was set up in London by a local branch of Barclays Bank. The creation of the real ATM was credited to John Shepherd-Barron, a Briton. Indeed, the invention is a blessing to the global banking industry and customers have experienced a number of difficulties in accessing their money.

Like other countries, Nigeria joined the league of countries with the use of the machine in 1989. Various sources indicate that the defunct Societe Generale Bank Nigeria sets up the first ATM, with the assistance of the National Cash Registers. According to our analyst, the installation sets the foundation for more adoption of innovative technologies by generations of banks in Nigeria. In this regard, the Nigerian banking industry cannot do without playing a global best practices game towards value creation and capturing.

From the ATM to online banking services, having seen the benefits, customers’ demands are growing globally. Since ATM seems to be obsolete to many customers [due to a number of factors], in the last few years, the demands have been personalised banking services and superior customer engagement. Hence, the emergence of chatbot. It is a tool that has been seen as a better alternative to having physical contact with banks.

Like the Societe Generale Bank Nigeria, information has it that the United Bank of Africa introduced the first social media chatbot in 2018, named Leo with the intent of enhancing customer services. Our checks show that other banks; Rafiki (Ecobank), Sami (Stanbic IBTC), Oxygen (Keystone Bank), Temi (FCMB), Ivy (fidelity Bank), Octopus (Heritage Bank) and Tamada (Access Bank), also have chatbots for the same purpose.

From experts and users of the chatbots, there are mixed feelings about the efficacy of the chatbots. For instance, on a social forum, people have appreciated the use of chatbots by the banks. Academic researchers have also had opportunity to pinpoint holes in the processes and people being used to operate the chatbots. In a study, recently published,  AbdulQuadri Abdulazeez from the University of Lagos, Mogaji Emmanuel from the University of Greenwich, Kieu Tai Anh and Nguyen Phong from the University of Economics and Finance Ho Chi Minh City note that “A majority of Nigerian banks now have chatbots that enhance customer engagement and financial inclusion.”

Our analyst speaks to one of the researchers, Dr Mogaji Emmanuel. While the banks seem to join the global best practices game, in the view of Dr Mogaji, “We can say there are huge prospects for the development by the banks but maybe not the adoption by the consumers.” With this view, our analyst notes that there is a possibility that the banks did not consider customers while developing the chatbots. For instance, allowing users to have input at the development stages will go in a long way of enhancing acceptability which has a direct link with the usage. Dr Mogaji sums it up, saying there are “inherent challenges in developing and deploying chatbots in financial services provision.”

Emmanuel Mogaji

Interest Does Not Translate to Adoption

Despite the growing interest in adoption of chatbots globally, AbdulQuadri and others found that 13 (59 %) of 22 banks had a form of a chatbot for consumer engagement and financial transactions. What factors can you adduce for this as most of the banks continue positioning themselves as digital compliance businesses?  Our analyst asked Dr Mogaji.  Key factor here is about jumping on the bandwagon. Financial services provision is being digitally transformed and any bank that is not jumping on these trends may lose out. Another factor is the competition from within the Nigerian market. With some of the big banks launching their chatbot, it has challenged other banks to come up with there. It is however important to note that is not about the quantity of chatbots but the quality of engagement. Thirdly, there are growing number of young customers who are tech savvy, may not want to go to banking hall and do all transactions on their mobile phone. Meeting the needs of these tech savvy customers has also contributed to increasing number of chatbots by financial service providers.

Understanding Customers Psychographics Key to Acceptability and Use

I would say lack of preparedness is a key factor. Perhaps it was the idea of jumping on the bandwagon and not fully understanding the scope and the anticipated demands for its use. Often some of the options in this chatbots are not working. Just like having a website with a home page but the other pages are not connected and there are broken links. Secondly, the lack of understanding about the Nigerian consumer needs. With chatbot, one cap does not fit all. A chatbot working in UK may not be very responsive and engaging within the Nigerian market. There should be an extensive research to better understand the need of the Nigerian customers. Financial exclusion is huge in Nigeria, technology like this can help but we need to have a better understanding to develop and deploy. Third, I would say the human resources to develop this chatbot could be scarce. There is need for training and developing talents with expertise in this kind of technology to understanding the market, it inherent challenges and de able to develop and manage the chatbots.

GTB Chatbot on WhatsApp advising that it may take longer than usual to
responds

Availability without Responsiveness

I believe what is worth doing at all, is worth doing well. If a bank has decided to have a chat bot, it is important it commits every possible resource to make this work. It is not surprising to see some banks do not have chatbot. It is not compulsory, therefore, irrespective of the challenges, I believe banks that have invested in chatbot should make it work and meet the needs of the customers. This is one of the reasons for carrying out research like ours, to give an overview of the industry and provide a clarion call for the banks about how and where to improve. The main idea of chatbot is its level o  responsiveness and engagement. These are general expectation of the chatbot and therefore Nigerian banks chatbots should not be different.

The non-responsive Sterling Bank Chatbot on WhatsApp. Even though it was verified, it was not active

Verification and Privacy

Key thing is communication and assurance. Banks need to communicate the presence of the chatbot. They need to let customers know the huge prospects of chatbot in enhancing their experiences with the banks. Communications also involves demonstration and some form of endorsements for people to know the chatbot is available and it can be useful. Assurance however is important. This is provided the chatbot is responsive and can meet the need of the customers. Customers’ needs to be assured that the chatbot is safe, responsive and it can be trusted. In addition, understanding the usage, through Artificial intelligence can also help the banks to improve their offering on the chatbot. They will be able to identify what customers are finding relevant and those things can be improved.