DD
MM
YYYY

PAGES

DD
MM
YYYY

spot_img

PAGES

Home Blog Page 7330

The Remita Moments, SystemSpecs’ Glory

5

The most successful or impactful financial technology product, in Nigeria, after Diamond Bank industry-shaping DIBS (Diamond Integrated Banking System), is Remita, an integrated electronic payments and collections platform developed by SystemSpecs, a local ICT powerhouse.  While DIBS pioneered a new way of banking, making banking exciting, Remita is redesigning the core architecture of government in Nigeria. Before DIBS, intercity merchants moved cash in bags, exposing themselves to armed robbers, because bank accounts could only be operated in the specific branches they were opened. But when DIBS came, the era of open in any branch, enjoy banking in all branches, of the same bank, was invented. Nigerian banking has never been the same.

Remita is doing likewise, but unlike helping the citizens and businesses access their money irrespective of local domicile, Remita is making government to operate with memory. In the past, government with positive account balance could be taking overdraft in another account, in the same bank, despite having enough positive balance in the other account. Through the Treasury Single Account (TSA), anchored on Remita, government now operates, with clearer visibility. For Remita, it is a moment, unprecedented in the local financial technology space.

Remita is an e-Payments and e-Collections solution on a single multi-bank platform. Today, Remita is in use by many individuals, public and private sector organisations that process over 500 Billion Naira worth of transactions on a monthly basis. Adopted by the Central Bank of Nigeria for the payment and collections of funds on behalf of the Federal Government of Nigeria and used by all 22 commercial banks and over 400 micro finance banks, Remita has significantly assisted to revolutionize the e-payment industry in Nigeria.

Remita also comes with an optional Payroll and HR solution for full integrated processing.  Remita, developed by SystemSpecs, and voted many times as Nigeria’s Software of the Year, is indeed a success story and a pride to Africa.

A key component of the Remita N500 billion monthly transaction volume is the TSA, a financial policy introduced by the federal government of Nigeria, to consolidate all inflows from all MDAs (ministries, departments and agencies)  into a single account at the Central Bank of Nigeria. Through Remita, the TSA initiative enabled Nigerian government to take full control of its cash assets.

The Remita Moments

This is what Remita gets from the federal government of Nigeria, according to the Vanguard  which partly supports an entry in Wikipedia.

In a letter reportedly written to President Muhammadu Buhari by John Obaro, Founder and Managing Director of SystemSpecs, developers of the Remita application, the allegation that SystemSpecs pocketed 25 billion Naira was refuted. Obaro explained that the one per cent commission was negotiated prior to the signing of the contract; and the one per cent commission was shared by SystemSpecs, participating commercial banks and the Central Bank of Nigeria in the ratio of 50:40:10 respectively. According to findings by PremiumTimes,’Remita’ is not “an agency” but an application/software for executing payment instructions and collection of government revenue

If you do the maths, it does imply that Remita generates more than N2.5 billion monthly for SystemSpecs (500 billion monthly transaction, mainly through government with commission of 1% and receiving 50% of that 1%). So, the annual revenue from Remita comes down to N30 billion. It is very safe to assume that Remita commands more than 90% in profit since banks do the jobs; all it does is to provide the code. Using that, Remita could be generating N27 billion of profit yearly. (Note: the N500 billion was in 2016. I do expect this volume  to have increased as more entities are moved into Remita by the government.)

That is why Remita is the most successful product, in profitability, in the Nigerian financial sector, ever. There is no record of any technology that has generated that level of margin and volume mix within years of launch in the history of Nigeria. Remita is having its moments; the glory is on SystemSpecs.

The impact is huge and let me explain, comparing with the total market valuation of some banks in Nigeria, using Bloomberg Markets which captures the data daily. As of today, here is the state of selected banks.

  • Wema Bank Plc: N20.4 billion
  • Unity Bank Plc: N7.13 billion
  • Fidelity Bank Plc: N32 billion
  • FCMB: N25 billion
  • Skye Bank: N9.4 billion
  • Sterling Bank: 29.4 billion

Now, you can see  who is really doing banking and making money. Oh yes, banking is necessary, but banks are not really that important, if you want to join the club. Remita can buy most Nigerian banks with its annual profit. This is what the fintech (financial technology) entrepreneurs see and the reason the sector is heating up with many players. The value creation does not belong to the people on suits, exclusively.

Beyond Government: Journey to Africa

Remita has since moved beyond serving government. It is aggressively working to win startups, SMEs and companies of any size. It understands that government partnership will not be enough, because what is outside is certainly substantial. The Management of this product believes the product is on a mission: build a pan-African brand that commands presence in key markets in the continent. They are marketing, promoting and pursuing new market segments for a product that is largely bigger than the owner. Remita is SystemSpecs and, I predict, it will not be long for SystemSpecs to be renamed Remita.

But there are others with ambitions. This business is not just Remita. Interswitch, Paystack, Fluuerwave and other payment companies are aggressively competing. I do think that the winner will be anchored on technology and service. Remita is far ahead. Paystack crossed N1 billion worth of monthly transaction last month, Remita processed more than N500 billion worth,monthly, last year.

Nigerian ICT legend, John Obaro, Founder of SystemSpecs

The competition will be intense and many fintech companies will have to consolidate in the next five years. According to Disrupt Africa, Africa has more than 300 fintech entities. That is more than needed. I expect Remita to be one of the winners. It begins with a huge advantage: free cash from its federal government of Nigeria contract. That provides it capital to fund expansion. Moving into small African countries will be very catalytic for it now fintech is still at infancy in Africa. It cannot afford to make the mistake of Interswitch which wasted time before it began to execute its African strategy.

The Remita Limit

While Remita sounds very exciting, the core of its opportunity is the contract it has with the Nigerian government. It can be switched off if a new government seeks new terms or decides to work with another partner. This is the Remita risk. It has to think beyond what it does today, to build a solution that will unite Africa, and offer something none has been able to do in Africa.

In this videocast, I discuss the need to build a truly pan-African digital remittance/transfer banking product which is agnostic of location or currency in Africa. None of the products we have today meets that standard. Largely, I envisage a situation where all you need to buy and sell across Africa is one bank account in just one African Union country. With that, you do not have to even think about the specific currency of that account as technology will seamlessly make it possible to access other African markets for payments, transfer, etc. The banks or fintech companies must still comply with all regulations related to inter-national transfers, forex ,etc. The only difference is that customers will not see them as they will be hidden with technology.

Rounding Up / Remita Bank

As I conclude this piece, I hear Remita bank: an internet-only banking institution that will have zero branch network. This bank will deliver service and help pioneer digital lending, and other digital banking services in Nigeria, at cost model that will beat traditional banks. SystemSpecs has the money to get a license, because it has to diversify from its one-contract product, even as it seeks for alpha from other areas. It’s Remita – remitting value.

Key Pillars Before Nigeria Joins the Europe’s Digital Single Market

2

According to the Guardian, the Nigerian Government plans to join the European Union-driven Digital Single Market by setting up one in Nigeria.

Federal government through the Ministry of Communications is set to unveil Digital Single Market in Nigeria in collaboration with the European Union Commission.

Adebayo Shittu, minister of Communications, made this disclosure in Lagos at the 2017 Information Communication Technology & Telecommunication Expo (2017 ICTEL Expo) held at the Eko Hotel & Suites….

Towards achieving this, the minister stated that he had instructed that a committee is raised comprising the Ministry’s agencies and the Nigerian Computer Society on the new Digital Single Market paradigm ahead of the EU/Africa Summit holding November 2017 in Addis Ababa, Ethiopia.

The Digital Single Market is an initiative by the European Union to deepen the region’s digital business. The goal is to accelerate digital opportunities and enhance Europe’s competitiveness in the global digital economy. Since it was unveiled, it has explored how to integrate Africa in this ecosystem, which brings digital marketing, e-commerce and telecommunication together..

A Digital Single Market (DSM) is one in which the free movement of persons, services and capital is ensured and where the individuals and businesses can seamlessly access and exercise online activities under conditions of fair competition, and a high level of consumer and personal data protection, irrespective of their nationality or place of residence….

The program has three core pillars:

  1. Access: Access to online products and services
  2. Environment: creating the right conditions and a level playing field for digital networks and innovative services to flourish;
  3. Economy & Society: maximising the growth potential of the digital economy.
The EU is creating a digital single market

Largely, the vision is noble and there is certainly nothing bad about joining such initiatives, for Nigeria. No one will argue against the need to access more goods and services digitally. Likewise, it makes sense  to provide the enabling environment for the growth and success of digital services through better digital networks.  The EU’s plan to grow its digital economy is what it has do.

But I have issues: implementing this DSM initiative could distract Nigeria from focusing on the key elements needed for a thriving digital economy which must be fixed for local digital innovation to blossom. Indeed, joining the DSM could be a distraction, clouding our quest to deal with the root issues that stifle the growth of the sector. Even if we go ahead and join, it is very imperative that we deal with many factors currently affecting our digital economy.

Nigeria’s Core Issues Before DSM

At this moment, there are core issues Nigeria should focus as it works with partners like EU. It is not really certain if EU will help since it did note that it may not be offering any financial support to Nigeria anymore.So, the implication is that only Nigeria can find the strategy to fix the challenges that affect its digital economy. As I have noted in my works in the Harvard Business Review, finding solutions to the following will help our digital business.

Nigeria’s Minister of Communications, Adebayo Shittu

Distrust :  Providing mass campaign to educate the Nigerian people that trade and commerce can take place digitally is needed. One of the biggest challenges today is that people have not fully embraced online business in Nigeria. Government has a role to play to change that, through incentives, that can do what America did by waiving all taxes when products are paid online.

Cost of broadband: Our broadband cost remains high for most people to do meaningful things online. Government should focus on how to solve this local problem through incentives that can help bring cost of broadband down.

Logistics: We have no postal system and without it, Nigerian e-commerce will struggle for years. Joining DSM will not fix this problem.

Literacy rates: Even if all the infrastructure and integration issues are fixed, illiterate citizens may be unable to participate directly on the digital economy. Without investing in the education of our citizens, the pool of potential participants in the digital economy will not improve. EU had noted that it will not bring any funding, so Nigeria has to fix these issues by itself especially when funding is required.

Others: I will not waste time discussing funding, electricity and the typical challenges.

What Nigeria Needs To Do

As I noted above, Nigeria has to waive all taxes when things are bought online. That is one step to get people to start using online as a medium of commerce. I also propose for Nigeria to sell its nationwide postal rights to a private sector to provide postal system; in other words, privatize the postal system and allow private sector to run it. As it works on the postal system, it needs to invest to educate its citizens on digital literacy. In most villages, primary school teachers do not know how to use personal computers. They need to be educated so that their pupils can be informed. With these enablers, DSM will also benefit from Nigerian participation.

NIMC Card [Source: NIMC|
Besides the above suggestions, we need to ensure that the National Identity Management Commission (NIMC) has the resources to finish its works of capturing the identity of every Nigerian. That is the core enabler that will drive the digital economy Nigeria desperately needs. NIMC has the Management to execute. We do know that, despite the importance of this Commission, it remains severely underfunded.

[NIMC Vision].. to provide sustainable world-class identity management solution to affirm identity, enhance governance and service delivery in Nigeria by 2019.

[NIMC Mission]…to establish and regulate a reliable and sustainable system of National Identity Management that enables citizens and legal residents affirm their identity in an environment of innovation and excellence

It is very important that Nigeria looks at this DSM market from the lens of getting in not to be a mere consumer, but rather, to also be a creator. As noted, “The European Digital Single Market would become one of the most valuable trade markets in the world for online businesses”, but it can only work for those prepared as creators and not just buyers.

Rounding Up

Our government has a duty to ensure that Nigeria is connected to other nations. But in this Digital Single Market, the nation may not necessarily get net benefit since the enablers that will help Nigerian companies to compete are severely lacking. Focusing on how to deal with those issues will be more catalytic than the government making it far easier for Europe to win our local customers. Europe Union is a friendly institution to Nigeria but in this case, we do not need to just join because it has invited us. Our focus, at this moment, should be dealing with the root causes that inhibit our digital economy, and fixing then. Europe will eat our launch, pushing their wares to our consumers because our creators do not have the enablers, yet, to add more creative value in the market structured to empower Europe.

Adopting NNPC NAPIMS JV Model To Boost Tech Innovation In Nigeria

5

Nigeria does showcase sparks of brilliance though, most times, it rarely remembers to replicate the best things. In one entity, National Petroleum Investment Management Services (NAPIMS), Nigeria demonstrated that it is indeed a nation of great people. Nigeria designed a great structure that made it possible for it to unlock value despite apparent lack of technical and financial capacities.

The National Petroleum Investment Management Services (NAPIMS) in the Exploration & Production (E&P) Directorate is the upstream arm of NNPC that oversees the Federation investment in the Joint Venture Companies (JVCs,) Production Sharing Companies (PSCs) and Services Contract Companies (SCs).

NAPIMS is, therefore, set up to earn margin arising from investments in the JVCs, PSCs, SCs, with the multinationals and also protect the nations strategic interests in the JCVs [sic].In addition, NAPIMS engages in frontier exploration services in basins where the multinationals hesitate to venture, like the Chad Basin.

Simply, NAPIMS is the investment arm of the Nigerian people since oil & gas dominates our foreign exchange. As elegantly noted in its mission statement – “to be a world-class oil investment management outfit” – NAPIMS ensures that Nigeria gets value in strategic partnerships with Shell, ConocoPhillips, Eni, Mobil and other major (upstream) oil companies. Through NAPIMS, Nigeria runs many joint ventures with these energy companies, working to maximize Nigerian returns.

Why I like NAPIMS Model

The NAPIMS model is very unique and there is no other structure like that in Nigeria. In short, Nigeria got NAPIMS right, but failed to replicate a really great working system in other areas. I like the structure of NAPIMS because of the following key reasons:

  • It makes sure Nigeria is de-risked in oil & gas business. Through the JV, NAPIMS makes money only after the energy companies  have taken the risks and succeeded. In other words, if they go there and lose money, NAPIMS will not lose. But when they make money, they have to share with the Nigerian people.
  • Through NAPIMS, Nigeria does not need to have technical capabilities before it can unlock values in its upstream energy business.The global energy giants are responsible for developing and utilizing their technical know-how to unlock the crude oil value in the nation.
  • With the NAPIMS Model, Nigeria does not need to have the cash before oil mining can happen. The global partners will be responsible for the financial investments.

Sure, I do agree that if Nigeria should develop the necessary technical and financial capacities, the nation would be creating more value from its oil and gas reserves. But expecting Nigeria to do that will miss the point. We did not run electricity well, we failed in telecommunications, and we continue to struggle in clean water supply. So there is nothing that can support the thesis that if there were no Shell, Mobil etc that Nigeria would be an oil producing country. That we have allowed the energy entities to make money seems to be the only pragmatic model, because in other simpler things, we could not deliver. So, NAPIMS formation was a clever way to overcome Nigeria’s stasis in execution.

FIIRO DG updates Nigeria’s former President Obasanjo on the parastatal’s works (source: Fiiro)

Yes, with NAPIMS, we avoided the problems of inefficient Water Boards, NEPA (or its incarnates), and NITEL and delivered a top-class upstream energy business that has funded Nigerian budget for decades. That is the beauty of NAPIMS; very ingenious.

NAPIMS Model for Government Research Institutes

Nigeria funds many research institutes including Electronic Development Institute Awka (ELDI), Federal Institute of Industrial Research, Oshodi (FIIRO) and Raw Materials Research and Development Council (RMRDC).. While we may not have invented computers, some of these government agencies are actually inventing. However, they do not innovate because they have nothing (of value) commercialized. (Innovation = Invention + Commercialization). Without the element of sales/commercialization, they are merely filing up government shelves with ideas. That is the nation’s weak link: inventing without any plan to innovate.

 

I have a suggestion, Nigerian government should work to liberate these agencies by deploying the same model it has used effectively in NAPIMS. This is what I suggest:

  • Establish a new unit, not a new agency or commission, within Nigeria Export Processing Zones Authority(NEPZA) to coordinate how inventions from these government agencies can be commercialized through joint ventures with private companies. The unit will represent the Nigerian people as it negotiates with the investors. Call this unit National Research Outcome Investment Management Services (NROIMS).
  • NROIMS will coordinate with all government labs and research institutes to collect new research outcomes which are ready for commercialization. It will then package them, closing deals with private sector where possible. It will hold small equity, only activated on profit-sharing since it will not invest any money in new ventures. We suggest NROIMS will take 10% profit for ten years. Government has to make the JV terms very palatable for the partners while requiring that they must commercialize under defined terms or they will lose their rights to the inventions.

NAPIMS model will unlock value in the country by providing a vehicle for private companies to explore research outcomes which can be commercialized. NROIMS will work to market and promote the inventors locally and internationally to ensure Nigeria does not end its research policy at discovery, without any element of commercialization.

Case Study: Unlocking FIIRO

FIIRO is a federal government parastatal with the mission “to conduct and promote market-driven research and development (R&D) for the industrialization and socio-economic development of the country”. Over the years, it has created many technologies with most of them not commercialized. Though it has a technology transfer office, a nationwide consolidated system will help bring efficiency in cases where complementary technologies can be integrated from other national institutes.For example, ELDI Awka could have developed an embedded electronics technology which could be used with FIIRO Fruit Washer, to improve its efficiency.

FIIRO Fruit Washer

Rounding Up

Nigeria should not just focus on discovery, neglecting commercialization as it works to redesign its economy through diversification. Our science and technology policy rarely gets up to the level of taking ideas to markets. Our nation has to correct that issue for us to make progress. Yes, we are good in sending satellites in the space before we even plan what to do with the downlink signals. We budget money for research with no apparent strategy on what to do with the outcomes. If we can borrow a model that actually worked, the NAPIMS model, we can redesign our science and technology research for market impact. Now is the time for Nigeria to think seriously about commercializing the little efforts we are making. The Nigerian people are looking for the products in our markets.

Before You Invest In That Modular Refinery in Nigeria

0

Many people are pushing for modular refineries in Nigeria. It is indeed a very exciting business, on the face of it: Nigeria needs fuel to run our generators and drive our cars. And with our refineries not producing the capacity the nation needs, we have been importing for years. Indeed, government will like to substitute the imports with locally refined products especially in this age of foreign exchange scarcity. It makes economic sense because Nigeria has the crude oil and we have no business importing refined products.

That is the optimistic exuberance why most people are getting into this. According to the Vanguard, Nigerian National Petroleum Corporation (NNPC) expects about 20 investors to pump in $20 billion in the business.

THE Nigerian National Petroleum Corporation, NNPC, has commenced move to attract 20 companies to make substantial investment worth $20 billion in order to meet the Federal Government’s target of increasing refining capacity in the country.

Investigations showed that the apex oil corporation has, in the past few weeks, been engaging with the investors in order to inform, educate as well as assist them to prepare various packages required in the process of applying for licence. On completion of the engagement, the promoters of the modular refineries would be equipped with vital knowledge to submit their applications to the Department of Petroleum Resources, DPR, that is vested with the responsibility to issue such licenses.

It is indeed an exciting sector. This article provides a good rosy picture for Dangote Refinery, which is certainly the one that matters at the moment, as it is already building, to begin operations in 2019.

THE 650,000 barrels per day Dangote Refinery has been projected to hit 50 per cent capacity utilisation by 2020. The capacity utilisation of the Lagos-based plant, scheduled to come on stream in 2019, would rise to 90 per cent by 2030.

PriceWaterCoopers, in its latest report, Modular refineries: Merits and challenges, made available to Vanguard, stated that the feat would make West Africa to become a great refining hub in Africa.

The report, which puts existing refineries at 20 percent utilization, stated that Nigeria and West Africa have a deficit of 113,000 barrels per day, bpd. “Nigeria’s refineries continue to operate at abysmally low utilisation rates. 8.5 percent combined utilisation as at 2016 and 37 percent as at 2017. Refineries have been forced to halt operations multiple times as crude supply lines have been routinely targeted by militant groups.

That is a very interesting projection. And that makes sense because Nigeria presently imports most fuels. So, with local demand, Dangote Refinery will not have any problem in getting to near-capacity utilization; our national refineries are largely non-functioning.

Then read this from Quartz newsletter:

This week the UK became the fifth country—after the Netherlands, Norway, India, and France—to commit to selling only electric cars in the near future. It will do so starting in 2040, while Norway and India are more ambitious, aiming for 2025 and 2030 respectively.

As battery prices fall, it’s clear that electric cars are the future. How soon we get there will depend on how serious we are about reaching emissions goals set under the Paris accord….

If any country seems to be on track in this regard, it’s China. In 2016, the country registered 350,000 electric vehicles (the US was a distant second with 160,000). It has tax exemptions in place worth $6,000 to $10,000 per car. It boasts 150,000 charging stations, with 100,000 more coming in 2017 (the US has just 16,000). And it has plenty of spare capacity to power all these vehicles, with its thermal power plants running only half the time.

Tour of Dangote Refinery by Nigerian leaders [Source: LN News}

Comments

From these two bits of news, one can deduce as follows:

  • The future of refineries cannot be assured because batteries and electronics will get cheaper, as always. The implication is that fossil-powered cars will be the alternative cars in most parts of the rich world by 2040. If that happens, the fossil-powered cars may not even be produced. Understand that the market for Nigeria, unless we can get more people into upper middle class, may not be too huge for GM, Toyota, Ford etc to be making cars they cannot sell in U.S., Japan, Western Europe, and other rich countries. (I make this statement believing that making electric cars will be cheaper than fossil-powered cars within 15 years, for comparative cars.)
  • So, if the rich world pivots to electric, the end of fossil-cars can happen. That will affect the refinery businesses in Africa. It is important to note that this will not happen overnight; we have about two decades on this, in Africa.
  • Most refineries in leading economies will struggle because of many factors: electric vehicles, car-sharing (lesser on the road), vehicle energy usage efficiency, solar etc. So, the implication is that any projection in long-term, based on today’s refined-product demand will be careless; one has to consider the technology trajectory and how it will affect demand. This is where I see challenges for small refineries in Nigeria because demand will drop and price must crash for a product that is largely undifferentiated.
  • Sure, refineries are not just there to produce petrol for cars. However, in Nigeria, that is the main demand driver. The generators are there but I expect solar to have a good take on that within a decade. In other words, solar will become a good source of energy for most homes or government will figure out the electricity problem.

Investing in Modular Refineries

Refining is a commoditized business where scale matters more than anything. If Dangote Refinery takes off, as expected, it will be the industry leader. If that happens, it will have a huge advantage on building the necessary distribution facilities first. Should you need to come, say five years, after Dangote Refinery begins operations, you need to carefully analyse how soon you can recoup your investment before an expected fundamental industry-level redesign begins to affect demand. The five year projection is based on my model that NNPC may finalize all permits by next year and it will take each company 3-4 years to build.

Besides, if electric cars become far cheaper than fossil-powered cars, petrol demand will struggle. And since electric car penetration is always correlated with solar electricity home usage, we can also see more homes and offices getting electricity from solar at the same time they are driving electric cars. This means that if that happens in Nigeria, we may not even need generators.

So from the electric cars and generators, we will see multi-pronged challenges for refiners, depressing earnings for a commoditized product. We may end up having only the expected industry leader, Dangote Refinery, winning and every other participant largely struggling.

Rounding Up

Refinery business is not trading, it takes years to recoup the investments and as you work on the break-even analysis, consider the technology impact and the fact that we already have a category leader. In the short-term, modular refinery makes business sense in Nigeria. But after the next two decades, it may be worthless.That understanding should help to ascertain if the business is worth the risk.

Interswitch’s Innovation And Monopoly Hangover

7
Interswitch

Interswitch pioneered a digital payment processing sector in Nigeria. It remains the category-king today. But its business is challenged by amalgam of startups, banking institutions and innovators looking to create value in what is becoming an exciting growth industry in the country and the whole of Africa. As noted when Helios, a private equity firm, invested in the firm, it was at the forefront of the digital payment sector.

In December 2010, an investor group led by Helios agreed the acquisition of a majority equity interest in Interswitch Limited (“Interswitch”), the largest payment processing service provider in Nigeria. Interswitch has been at the forefront of the development and growth of the e-payment sector. The firm offers integrated message broker solutions for financial transactions, e-Commerce and e-billing solutions, telecoms value-added services and payment collections solutions. It also administers Verve, Nigeria’s leading debit card scheme. In March 2017, TA Associates acquired a minority interest in Interswitch; Helios remains the majority shareholder.

A brilliant company, founded by a Nigerian entrepreneur, Mitchell Elegbe, who saw an evolving opportunity and took action. The firm has become synonymous with digital Nigeria. It has had its moments over the years, and continues to drive Nigeria’s quest to digital payment future. But it is not alone. Competition is mushrooming daily across the African continent and beyond.

The Huge Fees

I first came into business contact with Interswitch, when my team in Owerri noted that we needed to send N150,000 (about $1,000, using then exchange rate) bank draft to GTBank, in favour of Interswitch, for us to link StartCrunch.com (since failed crowdfunding website) for payment integration. It was a very huge amount just to have the opportunity to receive payment online. I explained to the team that it was too much. But they noted that, there was no other way, to link the site to a local payment ecosystem without Interswitch. We made the payment.

Immediately, I knew that there was the power of monopoly in town. With PayPal, you can sign-up for free, and within minutes be getting revenue online. But yet, I do understand that Interswitch has its own cost model, running its generators and providing its security since government is largely not part of building companies in Nigeria. But was that fee appropriate just to be connected online, in Nigeria? Not really, and I felt they were making a real mistake. A big mistake because such fat profits and margins would cloud their strategies to mine all the juices with the power of monopoly and suffering later the risk of not innovating. They did not make significant efforts to expand beyond Nigeria, at scale, because they could simply charge $1,000 for integrating websites. (Sure, they did expand to Uganda, etc but generally, the pace was slow. When they started in Nigeria, they could have taken over Africa, if they had not become very comfortable in Nigeria alone.)

Besides the fees, the integrating solution was terrible:

  • Demanded expensive development time instead of copying and pasting as is done with PayPal and leading payment processing companies.
  • Required Interswitch staff to have access to Admin of the site to check that everything was fine. That was the product weakest link as when they asked for the password, my team laughed. Possibly, this company was not getting many sign-ups. Otherwise, they would not be doing that, at scale.
  • The second reason above extended the time to market as Interswitch was not even available to check whatever it wanted to check in the site. It took days to finally get the staff to check. GTBank was patiently coordinating this as the integration was going through GTBank. Everyone was frustrated including one of the finest banks in West Africa.  The international facing payment integration with PayPal took 4 minutes: we just generated the code and added to the site. Interswitch took more than 6 weeks as the bank draft was issued in GTBank Owerri and they had to send it to Interswitch in Lagos. We asked: why not just ask us to pay into Interswitch bank account? No, the company wanted bank draft. MONOPOLY POWER is bad for humanity.

Simply, with easy profit margins, Interswitch became lazy and was unable to innovate.

Interswitch Verve offered a new dawn on Nigeria’s possibility in the digital age

The Monopoly And Post-Monopoly

Every product offered then by Interswitch was anchored on the premise that it was the only vehicle to connect companies online for payment, in Nigeria. You either take whatever you get or you stay offline. When we connected to GTPay, the company also needed to be supported by Interswitch. So, from banks to startups, Interswitch ruled the market. A one-product company, at its best, with many other things (electronic health records, etc) all linked to it, it had its moments.

But today, the power of monopoly is ending because with Stripe, PayPal, Flutterwave and Paystack, there are many options now, to a degree, locally. Unfortunately, in some cases, Interswitch has to pursue what some of these companies are doing, but now from behind.

For Interswitch, there are major scenarios here which are evident in this largely post-monopoly era of its existence:

  • Structure: Do what competitors offer, using the scale it has to compete. Its most innovative element is its size. While it can do this, as a big company, it may not necessarily do so at the quality level of the smaller local rivals. The structure of the new world, pursuing free sign-ups when it enjoyed in the past a payment of nearly $1,000 cannot happen overnight
  • Strategy: Working to be at the edges of the smiling curves, making it possible that it can have the best value created. It is a big company and it can support any person. However, the strategy has not really been supporting small companies which cannot generate decent revenue. Unlike the free cash it could get from these companies in the past, it needs to find a way to serve them, without the free cash. This makes it challenging because its cost model is not wired for such. So Paystack is already growing and most banks are eating deep into the market share. It has to adapt fast.

  • The Product: Interswitch product is simply to help companies participate in digital payments. From outside, it looks simple, as it provides services to banks and companies. However, as some of the banking institutions look for alternatives, even as Visa and Mastercard arrive, Interswitch will lose its firm grips in the nation. It will have to develop a new product – partnership – relying heavily on its best feature which is its size. Today, Interswitch has figured that out and is  working with Visa, FuelVoucher and other companies. It is now evolving as a partner-company and that is a good thing.

Visa, the credit card company, and Interswitch, Africa’s integrated payments and transaction solutions company, announced news on Friday (June 30) that they will partner to accelerate mobile payments adoption across the region. In a press release, the companies said the partnership will see Visa and Interswitch upgrade the digital banking applications of leading banks to include mVisa, as well as enable more merchants to accept mVisa payments.

Interswitch will work very closely with Visa in selected African markets across West and East Africa to develop a Merchant Management Platform to receive Original Credit Transactions (OCT) from Visa, as well as app-based merchant enrollment solutions, which enable minimum Static QR code functionality.

Simply, Interswitch cannot be the Visa for Africa anymore, which is good, for it. It simply shows the intense power of choices. So it has to find ways to partner for new sources of growth. It can see its brand permeate Africa because that humility that comes post-monopoly will make it to compete.

Interswitch partners Fuelvoucher as it expands retail business 

Growth and Africa Miss: Problem of Pricing

For all its success in Nigeria, Interswitch missed the African opportunity. It also missed enormous opportunity to lock many small companies in Nigeria and seeded its long-term growth and survival. I will explain with these two products:

  • Interswitch Quickteller is a secure payment gateway, which allows your customers pay for goods or services from different channels such as your website, ATMs, QuickTeller website, and the QuickTeller mobile App. For payment, the cards accepted include Verve Cards, MasterCard and MasterCard Verve.
  • Webpay is InterSwitch’s secure online gateway with which you can accept payments only on your website, using Verve Cards, MasterCard, MasterCard Verve and VISA. WebPay also processes International MasterCard acceptance, however, your bank has to be able to process International payment before international payment can be accepted on the site.

Looking at these two products. one can see that Interswitch has all the pieces of value that any entrepreneur, startup or digital company will need in Africa. PayPal and others were not then available in the continent. Then, Africa was Interswitch continent. But it did not scale. (Sure, some of the products were not exactly in these forms few years ago, but they had the pieces.)

Also, looking home in Nigeria, it missed another opportunity. As I explained, if the company had not adopted the N150,000 initial fee, many people could have signed up to its system. Not many people had the money and for those that had, the cost was high when there was no empirical data on if the business would work, digitally. Imagine if it had followed the PayPal model, nearly every site in Nigeria will be Interswitch-first. But with initial fee, as not many could afford nearly $1000, few cared.

The founder of Interswitch

The Future Partnership Model

In coming years, I expect more choices in the region, meaning that Interswitch will see further erosion of its grips on e-payment. Some banks like GTBank will begin building their own infrastructure since the future of banking will be digital and they can decide to own the assets. As this happens, Interswitch will begin to win by becoming a preferred partner with global corporations who are interested in the Nigerian and African markets. The deal with Visa is a sign because it simply means that Interswitch will prefer to help accelerate mVisa great product, over developing and pushing its own product to the banks. With its pedigree as a local digital payment pioneer and working with Visa, the firm can break more grounds in Africa. This means, its size, being BIG, begins to work for it.

That is one advantage of a former monopoly: SIZE. And on post-monopoly, a very smart management will find how to use that size as it redesigns the business. That is what the leadership is doing. It can get great deals from Visa, Mastercard and other global firms because they know it has the scale and experience to execute, in Africa. The startups may be innovative but most do not have presence needed to support banks with all the compliance issues.

Locally, Interswitch will transmute into a partner-company that works with partners to deliver its solutions to more customers. Doing this will mean not collecting the old fees that stymied its growth.

The Interswitch Opportunity

The future is about digital and electronic payment. Interswitch has the opportunity. It is still the category-king. It needs to do the following:

  • Improve its products. Integrating with Interswitch technology is unfortunately difficult. Sure, it has built the SDKs but its product usage is light years behind the industry best like Stripe. It needs to improve them to make it easier for developers to integrate.
  • Redesign the Marketing Model: The firm has to find ways to serve startups and SMEs, besides any existing partnership model. This is the way it can build a company that will worth $1 billion as it has been rumored, to be valued,  in the past
  • Deepen the African strategy: As it works with Visa, the opportunity must not just be banks but also SMEs and startups.
  • Build Better Primitives: It can get ahead in many ways if it invests in making primitives which can help developers find its ecosystems to be more useful in Africa. It has the resources to do this than competitors.
  • Balance growth and profit: The initial model of charging huge initial fee made sense, but under intense competition, the real winner will be any player with network effect. So, the firm must balance profitability and growth: Verve has to be popular to have any value.

Can Interswitch Evolve?

Everything will depend on the attitude of the firm. It can dance even as an e-payment elephant, relatively, at local level.  It cannot be obsessed with profitability as a digital company at this level of infancy. It has to focus on growth; profits will come. If it can cure itself of the love of fees and huge margins at the expense of growth, which is very critical for a digital company, it will return back to its glorious innovative past which won Central Bank of Nigeria and all the banks to adopt it as platform of choice. It is a great company and one that has moved Nigeria forward in many ways. Interswitch can do it as it is peerless in what it does, in the region.