Cryptocurrency Exchange Binance has closed a user account that complained about the exchange’s response to API theft claim.
Binance CEO Changpeng Zhao declared that the firm does not want to serve unreasonable customers. Twitter user CoinMamba started to take care of posts complaining about his lost assets on November 8.
The user claimed that the leaked API key associated with crypto trading company 3Commas was used to raise the price of low market cap coins and make a profit.
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With the tweet series he shared, the investor said that Binance did not provide enough support.
CoinMamba wrote on Twitter;
Have talked to Binance support and so far they are refusing to do anything to help me with the situation, saying that is my fault. Not sure how the API was leaked, and whose fault is this.
Binance CEO also made an explanation on the subject in his posts on November 9. CZ declared that it is impossible to be secure as the users do not steal their API keys, and the transactions are made with the keys generated by him.
After the user continued to complain, CZ-Binance stated that he was considering putting the user’s account in “capture only” mode.
The CEO said they “didn’t want to serve unreasonable people.” Afterwards, the deleted post can be found as a screenshot in the same series.
In addition, the user’s account has also been closed and given three days to withdraw their assets.
CoinMamba tweeted, but Binance Customer Support says;
Your account was placed into withdrawal only mode. The decision was in response to threats you made to our CS, not related to our Twitter dialogue. We pulled together a team of over 20 case agents to try and help you. We are sorry it has come to this, but wish you all the best.
Yeap, @cz_binance just closed my Binance account because of my tweets. Not sure what to say. This is unacceptable and I’m sure most of you will agree with me on this..
— CoinMamba (@coinmamba) December 9, 2022