OpenAI CEO Sam Altman said he underestimated how quickly artificial intelligence would reshape businesses and displace established software products, acknowledging that companies have been far slower to change their habits than the technology’s rapid development initially suggested.
In an interview with David Senra published Sunday, Altman said he had expected the release of GPT-4 in 2023 to quickly create opportunities for new software companies and force businesses to reconsider the tools they used. Instead, customers have largely continued buying from familiar vendors and using established products.
“I think it means we’ve all been too ambitious on timelines,” Altman said. “People keep doing the same things they’re doing. They keep buying from the same company. They keep sort of wanting to use their tools in the same way.”
Altman described the slower transition as “positive in many ways,” offering a more cautious assessment of AI’s economic impact than some of the predictions that accompanied the generative-AI boom.
That matters for the technology industry because AI capabilities have advanced rapidly, but technological capability and economic adoption are not the same thing. Companies must change procurement processes, train employees, integrate new systems with existing infrastructure, and become comfortable relying on AI for business-critical tasks.
Those barriers can slow disruption even when a new technology appears capable of replacing an existing product.
OpenAI and other leading AI companies have spent years arguing that capable models could make businesses more efficient, allow smaller teams to compete with established companies, and automate substantial amounts of white-collar work.
Anthropic CEO Dario Amodei has gone further, predicting that AI could eliminate as much as half of entry-level white-collar jobs within five years.
Those expectations have already affected financial markets. Software-as-a-service companies came under heavy pressure in early 2026 as investors began questioning whether AI systems could reduce demand for traditional enterprise applications.
The selloff, dubbed the “SaaSpocalypse,” hit companies including Salesforce, Atlassian and Asana as investors considered the possibility that businesses could increasingly use AI tools to create customized software rather than purchasing standardized applications.
But Altman’s latest comments suggest that the disruption may take longer to materialize at scale. He compared the situation with the transition from physical video rental to streaming. Customers continued visiting Blockbuster even after Netflix had begun offering DVD rentals by mail, illustrating how established habits can survive even when a more convenient technology is already available.
“It was amazing to me that people still went to Blockbuster,” Altman said. “That is an example that has stuck in my head of like force of habit, and the way people do things and changing behavior is just much harder than the tech nerds realize.”
The comparison points to a central challenge for AI companies. Developing a model that can perform a task is only the first step. Convincing millions of people and thousands of companies to change how they perform that task can take considerably longer.
Enterprise customers, in particular, have reasons to move cautiously. Software is often deeply embedded in corporate workflows, data systems and compliance processes. Replacing an established application with an AI-based alternative can create operational and security risks even when the new system is technically more capable.
There is also an economic question about who captures the benefits of AI. A company may use AI to perform a task more efficiently without abandoning the software vendor that already provides its broader workflow. AI could therefore initially increase the productivity of existing products rather than immediately destroy them.
Altman acknowledged that this inertia exists even inside his own working habits.
He said he still manually works through his email inbox even though OpenAI’s Codex could automate more of the process. That example illustrates the gap between what AI can theoretically automate and what users actually choose to delegate. People may continue performing tasks themselves because they prefer existing routines, want to retain control, or simply have not developed new habits around AI.
The slower adoption cycle complicates some of the more aggressive assumptions embedded in AI valuations for investors. The technology may ultimately transform software, employment and corporate operations, but the timing of that transformation is increasingly difficult to predict.
For AI companies, the implication is equally significant. Technical progress alone may not be enough to produce rapid economic disruption. Distribution, integration, trust and changes in user behavior could determine how quickly AI moves from an impressive capability into a replacement for established products.
Altman’s comments therefore amount to a reassessment of the timeline rather than a retreat from the broader AI thesis. OpenAI still expects increasingly capable models to change how people and companies work. But the experience since GPT-4 has shown that technological disruption can move at two different speeds: AI capabilities can advance rapidly while the institutions and people expected to use them change much more slowly.





