Sam Altman said the rapid rise of artificial intelligence has not caused the widespread destruction of white-collar jobs that many in the technology industry once feared, marking a notable shift in tone from one of the sector’s most influential figures as businesses grapple with how AI will reshape employment.
Speaking virtually at a conference hosted by the Commonwealth Bank of Australia on Tuesday, the OpenAI chief executive said he had overestimated how quickly AI systems such as ChatGPT would eliminate entry-level office work.
Altman said OpenAI had largely been accurate in forecasting the pace of technological progress since the launch of ChatGPT in 2022, but admitted the company had misjudged how society and labor markets would respond.
“I’m delighted to be wrong about this,” Altman told Commonwealth Bank Chief Executive Matt Comyn. “I thought there would have been more impact on entry-level white-collar jobs being eliminated by now than has actually happened.”
The remarks have caught attention because Altman has previously been among the most vocal technology executives warning that advanced AI systems could fundamentally disrupt labor markets and displace large categories of professional work.
In recent years, executives across Silicon Valley and Wall Street have repeatedly argued that generative AI could automate administrative tasks, coding, legal research, customer support, financial analysis, and other knowledge-based functions that employ millions of workers globally. Those concerns intensified after rapid improvements in large language models capable of generating human-like text, writing software code, and automating workplace communication.
Yet despite heavy corporate investment in AI, labor-market disruption has so far appeared more gradual than many forecasts suggested.
Altman said he now better understands why the impact has been slower.
“I now think I understand more about why it hasn’t, and I’m obviously grateful, but that is an area where my intuitions were just off,” he said.
The comments come even as companies continue integrating AI into daily operations and reducing headcount in some areas. Firms including HSBC, Amazon, Standard Chartered, and Commonwealth Bank have all acknowledged using AI systems to automate certain tasks previously handled by employees.
The tension between rising AI adoption and relatively resilient employment levels has become one of the defining economic debates surrounding the technology. Economists and labor analysts increasingly argue that AI may initially reshape jobs rather than eliminate them outright, automating repetitive functions while increasing demand for workers capable of overseeing systems, interpreting outputs, and handling complex interpersonal interactions.
Altman suggested his own experience using AI tools had altered his thinking about the limits of automation. He said he experimented with using AI to answer Slack and email messages on his behalf, identifying responses as being generated by “Sam’s AI,” but found the experience reinforced the importance of human interaction.
“It was an amazing example to me of [how] we really do care about people,” Altman said. “We really do care about our interactions with people.”
He added that even though delegating communications to AI saved time, he no longer believed many forms of human engagement in professional settings could be fully outsourced.
“That really, in both positive and negative ways, updated me to thinking that the jobs picture is likely to be very different than we thought,” he said.
The shift in rhetoric from Altman may also reflect growing scrutiny of AI companies as concerns mount over automation, misinformation, cybersecurity, and the concentration of economic power in a handful of technology firms.
OpenAI itself has become central to that debate. The company is reportedly preparing to confidentially file for a U.S. initial public offering that could value it at around $1 trillion, underscoring how investor enthusiasm around AI continues to surge even as questions remain about long-term economic consequences.
At the same time, some AI researchers and economists continue to warn that labor-market disruption could still accelerate sharply as models become more capable and autonomous. Many businesses are still in the early stages of deploying AI systems at scale, and several executives have acknowledged that adoption often requires restructuring workflows, retraining workers, and redesigning internal processes before large productivity gains emerge.
Altman himself cautioned that earlier fears may not have been entirely misplaced.
“People are like ‘oh you could have saved the world a lot of fear mongering and a lot of doom and gloom,’” he said. “But at the time I was like ‘I see this is a real risk we should probably talk about it’ and it still may.”
His comments are seen as an acknowledgement that the AI industry is increasingly moving away from predictions of immediate mass unemployment toward a more complex picture in which automation changes the nature of work gradually, unevenly, and differently across sectors. Currently, the global economy appears to be absorbing AI more as a productivity tool than as a direct replacement for large portions of the workforce.






