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What Beirut Explosion Teaches Nigerian Leaders: Insights from the Nigerian Twitter Community

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Nigerians Chide Leaders on Infrastructure Deficit, Insecurity as Lebanon Seeks Global Support

As the Lebanese government continues seeking support of global leaders and organisations in its efforts of evacuating people trampled in the Tuesday’s explosion that affected seaport at Beirut, Nigerians have used the call and world’s sympathy towards the country to chide their leaders. This is gleaned from the Nigerian Twitter community by our analyst, who monitored the community.

The Nigerian Twitter community in the last few hours has been using the callout of the Lebanese leaders to also voice out about infrastructure deficit, insecurity, the need to reform the economy, poor leadership, safety at the country’s seaports and the need to vigorously pursue the war on corruption. Like the Lebanese, 50% of 28 Nigerians in the community want attention on infrastructure development and an end to insecurity across the country, especially in the Northern region and some parts of the Southern region.

Exhibit 1: Issues and Needs for Nigerian Leaders

Source: Twitter, 2020; Infoprations Analysis, 2020

The Extracts

RT @MrSomtoOkonkwo: In Nigeria, thousands of People in Southern Kaduna Are Slaughtered By Fulani Herdsmen & Nothing Has Been Done To Stop This Genocide. Yet Buhari PA On Media, Bashir Ahmad Heart Was Shattered About The #explosion That Happened in Faraway #Beirut. #Hypocrites #RevolutionNow https://t.co/bYlpGNqFLc

Someone said Beirut will rebuild their country before we fix Apapa/Oshodi and I got weak the rot in Nigeria is deliberate.

RT @seyilaw1: I am willing to BET N2 Million with anybody that Beirut will rebuild their PORT before Nigeria will finish APAPA – OSHODI Expressway and

Despite expressing their feelings on the state of infrastructure, security and other issues or needs presented earlier, our analysis indicates that over 67% of the users were neutral to the issues or needs and the key stakeholders referred to or mentioned in their messages. This signifies that the users maintained a certain level of civility while expressing their views, and that it explains their intention of letting the leaders know the issues or needs without absolutely playing the name calling game.

Exhibit 2: Attitudinal Dispositions towards Issues and Needs

Source: Twitter, 2020; Infoprations Analysis, 2020

Deep Marketing Is The Next Big Thing

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Before a salesman closes a deal, he must have made the product seem interesting to the customer, that this product can solve real problems, last for long enough not to spend on it every second of the day. The process of making the product to look this much valuable to the customer is called marketing. This takes two kinds of approach, either the old method or the new method; let’s discuss. 

Old Method; The Big Man on Tv, Radio and Newspaper:

This has been for the Open Market, Print, Radio, and then Television. It used to be the hottest medium of marketing. Once you see the Coca Cola Logo on the Tv, you know it is about to go down. 

Everybody wished they could be on television, or be announced on the radio and if by almighty grace, they should be on the newspaper because Mr. President may get to read about them; blown!

Well you can see that today, there are lots of changes on how marketing is being done. It is no longer about the medium because anybody can design logo and advertise freely on search engines; Google, Yahoo, Bing and Social media platforms; Facebook, Instagram, and even Tiktok. It is now about the What and Who, not majorly about the How.

What are you marketing, does it have value? Can people sort for you without pressure, such as freedom from intrusive ads. 

Who are you marketing to? Are these people your real target audience, who will be needing your products or you are just throwing the ads all over the internet for lucky hunting.

The old method may get you to many fronts, but will not gain you any or low attention. It may actually cost you the attention of your already existing customers by driving them away, showing you are too desperate or annoying. You don’t want that right.

This calls for the next and better phase of Marketing;

New Method; The Soft Marketer Buying your Time with Your Consent: 

This marketer knows very well that, almost every marketing enthusiast, thinks that marketing is all about the old method and then the new method which is digital marketing. And that the new method is all about ads and seeking for attention forcefully. You know that in a day, once you open Youtube, Instagram or Facebook and even Google to browse, amidst a few lines of search you are greeted with one ad or another. This ad is simply seeking for your attention, which on a norm, you never want to see it. 

The advertiser simply thought that he was really getting your attention by registering his brand in your memory. So that you will remember them when next you intend to buy a bottle of soda, you will choose a bottle of coca cola. 

Sincerely, do you remember any of those ads when making the choice of what to buy? 

The answer is likely, No.

Then why they keep pushing these things to your face!

Even the technologist also understood this issue, and they developed ad blockers. Lol !

DEEP MARKETING: Now let us discuss about you reading this article. You read this article to this very point, because you want to learn the next big thing in marketing right. I am not forcing you to read or wait for the next line. It is called Deep Marketing. No forcing, no pressure, no intrusion, it is simply your choice. That is what the next phase of marketing will be like. 

To achieve great success in this method of marketing, there are parameters or tools to use such as;

C.A.T.T.: Content, Attention, Trust, Transaction.

Content: To buy the attention of people, you need to start working on developing your content marketing skills. Or employ good content creators. In recent years a content writer may think that their time is fast elapsing due to the switch to videos, images and all. No, there is no switch. Content is still the king, you just need to create what people want to read, but maybe they never thought it was possible to communicate via words. Create content that you will use to pass quality information with the genuine interest to help and not expect anything in return.

That way, you are ready for the second phase.

Attention: If it will add value, it will gain attention. You read contents on Tekedia.com, because it adds exceptional value to your daily business and some personal life decisions making processes. Well, that is what genuine and helpful content does in marketing, in other words called Deep Marketing

Now you have your audience’s attention, keep getting creative, research according to their interest, but do not leave your original message outside the window, just so you can satisfy your audience, else you will end up not achieving anything tangible. 

Market value, with genuine interest to help; it will draw attention, then keep evolving with trends, innovating with crest and keep to your promise to deliver.

Do not over promise, so that the next phase will be great.

Trust: a marketer who has your trust, can make you buy into almost everything he is selling. But developing this trust is usually difficult, that is why when you build it through Great Content, that brought you their Attention, that you have been able to retain through value aiding provisions, you would never want to lose it right.

Once this trust is achieved, you are ready for the final phase.

  • Customer trust can thrust you and your business to the climax of every vertex of success, if well managed. By Chidiebere Moses Ogbodo.

Transaction: If you could have one thing at the end of every hustle, hard work and time spent building a brand, that is not just a fancy logo; it is to be able to make sales.  Hard work pays, but it comes in either two ways;

  • Relationships that translate into sales or 
  • Sales that develop into healthy relationships. 

At this stage, please and please, do not over do! Not because you are an expert marketer, you create awesome content, gain and retain attention, thereby building trust, that you will now want to play around with the price for your transaction.  

Do not waste your customer’s time with a price game. Or presenting what you cannot guarantee its quality.  Sell what you know, and can vouch for. It saves energy to explain history.

Rather, if you want to make more money from your sales without losing your hard-earned customers’ trust, then it’s usually better to ask your trust-oriented client what they think is a good price for the product. They may end up giving you a higher price than you would have ever offered. And in the case they offer less, check if your product is actually of lesser quality and maybe you have it in large quantity. You can compensate for the loss in one with high gain in another (same model that Shoprite could have used in Nigeria), you will definitely build partners and not just customers. 

Deep marketing is the next big thing. This model is like a refinement of the High Touch Business Model.  People want some emotional connection now, to their seller, rather than just buying and leaving your store.  If done right, audience/customers turn to partners and partners have many other friends, so they will help you survive, and thrive sustainably in any market. 

I hope I have marketed my thoughts deeply? And you are ready for the next big thing.

Thank You – Nigerian Society of Engineers

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It is always memorable: my professor came out of the building, on a  sunny Friday, congratulating me that my undergraduate project defense was successful. He said, “congrats Nd, now, you are an engineer”. On that, we at Tekedia Institute welcome the Nigerian Society of Engineers which is sending a huge contingent to Tekedia Mini-MBA which begins Aug 10. We are truly honoured that NSE chose us. Thank you – the technical builders of the Nigerian nation.

https://www.tekedia.com/mini-mba-3/

A Brilliant NCC Position On USSD Pricing in Nigeria

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NCC HQ

Good policy from the government. You know I am biased when it comes to  the Nigerian Communication Commission (NCC). I do think it is the most effective public agency in Nigeria. Check – they always have brilliant leaders. They have a really good process – and they listen. This is another good one, and I think NCC needs to be commended for listening. If a bank does not want USSD service, telcos are free to cut it off. But if it wants, then, it needs to pay the telcos for the service. But never should customers be asked to cover that cost directly when the same banks will tell you to use digital channels. You get it – banks might introduce another monthly charge; that is fine. But as it stands, customers are not paying directly.

The USSD channel has evolved over time from a telco-exclusive channel used for only telco services such as balance inquiry and recharges to a channel for the deployment of a broad spectrum of services, including financial, insurance, agricultural, government services and more. The use of USSD channel has become a critical resource in the economy even more so in this era of the Covid-19 pandemic that has witnessed a rise in reliance on digital services.

The Executive Vice Chairman of the NCC, Prof. Umar Garba Danbatta, in the interest of the consumers and other stakeholders, has revised the Determination previously issued by removing the Price Floor and the Cap to allow the Mobile Network Operators and the banks negotiate rates that will be mutually beneficial to all parties concerned.

The NCC also determined that Mobile Network Operators must not charge the consumers directly for the use of USSD channels for financial services in the form of end-user-billing. The transaction should be between the MNOs and the entity to which the service is provided (i.e. Banks and Financial Institutions).

Nigerian Communication Commission (NCC) Reverses Determination on USSD Pricing