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Winning Amazon or eBay, In Africa

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South Africa is going through an economic redesign. The mining sector is seeing new changes. Over the last few years, more than 70,000 jobs have been lost in the mining industry. Thirty years ago, mining accounted for 20% of the country’s economy.Today, it is about 7.3%.

But beneath these challenges, South Africans are changing their countries. Services are up and they are leading Africa with great companies like Stanbic Bank, DSTv, MTN and Shoprite. They innovate, ferociously. Owing largely to better infrastructures, e-commerce is one area South African companies are finding values.

Few years ago, I wrote in the Harvard Business Review on the challenges of e-commerce in Africa. In that piece, I mentioned the struggle of one of South African companies, Kalahari, which had largely pioneered e-commerce in Africa.

We were not alone. Old local giants like the e-commerce business Kalahari, the advertising firm InMobi, and e-classified site Mocality retrenched, reorganized, or closed down. In closing some of their e-commerce properties, Naspers, a media and internet empire, noted that it was a “sad day for e-commerce” in Africa and cited “unprofitability” as a reason.

The fact was Kalahari retrenched because it could not compete. But over the last few years, that company has redesigned itself to find ways to compete, at least in South Africa. The Naspers-owned digital company merged with another firm, Takealot. Takealot had started operations in 2011, after it bought Take2, through funding support of Tiger Global and Kim Reid. This strengthening has deepened Takealot capabilities, making it the  biggest South African digital firms.

Naspers is Africa’s leading company and the most valued. It is traded in the Johannesburg Stock Exchange. The firm failed in its efforts on Kalahari. But then has been plotting how to win in the e-commerce market. It s common knowledge that e-commerce is a promising sector, in Africa.

One thing Naspers figured out was the need for scale in the business. And that was the strategy it had adopted. Naspers had since signed agreements to take controlling stake (53.6%) of Takealot, valued at $73 million, pending regulatory approvals.

 

In April 2017 the group signed an agreement to acquire a controlling stake in its associate Takealot Online (RF) Proprietary Limited (Takealot) for approximately R960m (US$73m). Following the investment, the group will consolidate Takealot as a subsidiary and will hold a fully diluted interest of 53.6%. The transaction is subject to
regulatory approval.

South Africa’s E-commerce Sector

With this new re-positing, Naspers suddenly becomes an important element in the e-commerce sector, in South Africa, overtaking Amazon and eBay.

The investments and Takealot’s merging with Kalahari has made it the biggest eCommerce platform in South Africa. When Takealot was founded, its vision was to be the largest, simplest, most customer-centric online shopping destination in Africa. Naspers’ financial results show that Takealot has achieved its goal of being the largest online shopping destination in SA.It is much larger than its local competitor Bidorbuy, and is bigger than Amazon and eBay in South Africa.

The plot below presents the market share with Takealot doing far better than Amazon and eBay.

Source: Naspers, Broadband.co.za

Lessons for E-Commerce African Entrepreneurs

E-commerce is not an asset-light business. To do well, scale is very critical. The pockets of many e-commerce  startups across Nigeria can do better, if they find ways, to come together. Nigerians do not like mergers and acquisitions as we do not like to own parts, we like to own 100%. But in a business like e-commerce, that is what is necessary.

The lesson is that Takealot can take up Amazon SA and others by coming together with Kalahari. This dominant position is what will give them opportunities to compete. Going it alone will be challenging because of some of the factors I noted in the HBR post (referred above).

Note that it is irrelevant that this is Amazon SA or eBay SA. The fact remains that it is Amazon or ebay. South Africa’s economy is largely matured and sizable enough to be a big U.S. state. So losing in South Africa means Amazon and eBay are losing in one strategic state in U.S. Should they decide to venture into Nigeria, banging together by pulling resources will provide the best opportunity to challenge them competitively. From Uber to legions of foreign competitors across African capitals, we lose because of fragmentation which denies us scale, to hold our turfs.

Rounding Up

I am looking for the day when Nigerian e-commerce entrepreneurs will come together instead of everyone becoming a CEO. That will help them pull ideas, resources, and energies together to get meaningful scale that will give them traction and success. As seen by Takealot strategy, scale is critical. Amazon or eBay or indeed any foreign brand, can be competitively defeated, in Africa.

Doubling Revenue for Telcos (MTN, Glo, Etisalat, Airtel) in Nigeria With Nia

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Few days ago, I wrote about the massive latent opportunities for the telcos in Nigeria. In that piece, I explained that MTN, Glo, Etisalat and Airtel could build a new business in the agricultural sector, focusing on linking and connecting farms and farmers.

Yet, these companies have opportunities to unlock more value if they can move into certain new industries like agriculture. They need to move into providing services that help farmers improve their businesses and that will help them find new sources of revenue.

Today, I will like to discuss how they can execute this mission from a product evolution phase. I will propose they introduce a new currency which will help them manage the challenges which are inherent in an informal sector like Nigerian agriculture, without being tethered to the innovation-challenged Nigerian banking, which for generations have failed to provide services to millions of citizens, especially in rural communities.

But before we do that, let me refer you to a quote by the President of African Development Bank and former Agriculture Minister of Nigeria, Dr Akinwumi Adesina.

Dr Adesina made it clear that Agriculture is huge and it is indeed the biggest money making sector in Africa. It employs more people in the continent, more than 60% of the working population. But yet, unlocking the value is hard because of the infrastructural level infancy – electricity for storage, roads for farm equipment, etc. The telcos have huge opportunities in agriculture. Agriculture accounts for 17.8% of Nigeria’s $493 billion (nominal) GDP. In other words, it is an $88 billion sector, in Nigeria.

New Architecture for Nigerian Agriculture

In the referred post above, I explained that sensors and market data will be critical. The telcos can build a modern infrastructure to power the systems.

The telecom companies will help the sensor partners handle connectivity issues with a national standard set in the nation for the agriculture space. This is good business; NCC, the regulator, should not be anywhere close. We just suggest the telcos work together and build a new business segment. Bringing a network and a platform together will quickly help drive this innovation process.

In addition to providing farmers with the ability to track everything that’s happening in their fields such as irrigation, and efficient fertilizer application,  the telecom firms working with smartfarm sensors will aim to provide farmers with prescriptive and predictive recommendations based on the combination of historical, geospatial and on-farm data via dashboard. This is not just for farmers, even local gardeners will be on board and the telcos will  benefit.

They need to build connectivity systems but most importantly, they need to help pioneer a new way of doing business that may do less with today’s banking system which has minimal presence in most Nigerian communities and villages. Expecting banks to support such a system will be waste of time, owing to their cost models, which may not be profitable serving farmers. For that, I propose a new “currency” that is not Naira, but pegged to the Naira. I name it Nia. 

The telcos need to decouple this from the Naira to enable them innovate out of the Nigerian banking sector which has failed to serve the under-served and reach out to rural communities over generations. Having the Nia will ensure the telcos can push the limits without concerns with the Central Bank of Nigeria and the banking institutions.

The NIA Currency For Nigerian Agriculture

Nia will power every aspect of Nigerian agriculture, providing a payment system that will reach any farmer without sophisticated banking systems and processes. Nia will be the farmers’ currency; it will be pegged to the Naira. The farmers cooperatives will be the custodians. Nia will begin like a voucher which is printed by the cooperatives and distributed to specific outlets across the country. These outlets will be Cold Storage Warehouses, Farmers Hubs, Equipment Outlets/Hire etc where farmers can go and exchange produce for the voucher. For example, a tomato farmer can visit a warehouse and “sell” the tomatoes. He will be given a Nia voucher as compensation. That Nia is pegged to Naira, meaning the farmer is paid.

Modern farming requires measurements with sensors

That Nia is as good as money. The farmer can also use the voucher to buy new seeds, rent equipment etc. I want government to remove all levels of taxation for transactions done on Nia. We want Nia to be structured for only agriculture. That will stimulate investment in agriculture which is at the moment less than 1% of commercial lending.

For the agriculture system, it will form a legal tender. People can buy Nia from the cooperatives. The farmers group will put the money in interest bearing account and over time use the proceeds to invest in Cold Rooms across Local Governments in Nigeria in partnerships with telcos who will provide connectivity and technology for farmers. The vision is to build a modern layer for agriculture in Nigeria.

Every Nia in circulation must expire within two years. This will ensure we keep it off as a means of storage of value, and escalating risk of the Naira. It is expected that any farmer no matter the location will have the opportunity to convert its Nia to naira within the two years. Any unused one will expire and irredeemable.The Nia will be pegged to Naira and the cooperatives will work with banks to close the settlement.

Nia will be digital and traded online so that buyers and sellers can exchange with the currency. Printed Nia will start once implemented and end within five years. Then all Nia will move digital. It will then be traded as a currency. It will be still be pegged to the Naira. The farmers cooperatives will administer it with experts working with them.

The core vision is to make it easier for farmers to innovate and for government to provide clear incentives for investors in agriculture knowing that NIA-denominated transactions have zero taxation.

The Roles of Telcos And How They Benefit

We want the telcos to facilitate the infrastructure to power Nia, providing the connectivity and systems that will make it possible, Waiting for the banks to do so will take another 40 years. Also, the printing of Nia will be supported by Telcos since they have experience with prepaid card. They already have the biometric of most farmers, so they can roll this out faster.

Modern farming is a digital system

This is not mobile money because you want it to be out of the controls of the Central Bank of Nigeria. We want farmers to just find a way to connect members who have been neglected for generations by Nigerian institutions and governments. It sounds crazy but I do think this can work. We do think this will double the size the telecom sector within a decade of implementation.

Implementation of Nia

The following steps will help to implement Nia:

  • Telcos must come together and work together like the ways the Bankers Committee in Nigeria do. They have to agree on cooperative agreement to use Nia to deploy massive support to Nigerian agriculture.
  • Use the biometric data which have been collected during SIM registration and build a credit system specifically used to help offer telecom services to customers. The goal is that people that take services and do not pay will be easily tracked and penalized
  • Use the credit file to open opportunities for farmers to acquire digital systems while making sure there are local community anchors to educate and train them. Those community anchors will be compensated
  • Push for all monthly-payment billing where every phone line is contracted. This will happen because of the data coming from the credit system. People that take the services and do not honour the spirit will be denied SIM card access until they pay compensation. (Telcos can still keep the Pay As You Go but make it more expensive.)
  • Deploy the Nia currency to make it easier for farmers to do business within the networks. At the top convert that currency into the Naira.
  • Liberate agriculture and reach farmers at their levels with massive infrastructure made possible through zero-tax investments on warehouses, cold rooms etc across Nigerian communities. Telcoms can bring partners to invest therein. Only telcos in Nigeria have the best chance to help agriculture owing to their experiences in developing infrastructures in our challenging environments.

Rounding Up

Our banking system has neglected agriculture. A new currency will help bypass the stasis of not providing services to farmers.by the banking sector. Nia, powered by the telcos, will open a new dawn in Nigerian agriculture. We will see a fusion of technology and farming innovation, at scale. That will result to better welfare to our citizens.

Updated: A reader posted this comment on LinkedIn, which I responded below. This will help provide more insights on Nia.

Comment: The agriculture business is not for Telcos. The Sensor partners as you called them should own the business and look for the best network in their location to carry their traffic. Yes! Telcos have infrastructures, they have mobile money in place and this traffic will be an opportunity for them. Therefore they should assure quality network to capture it. Note that Google, Facebook and even LinkedIn and etc.., didn’t wait for association with Telcos to start. And I do not figure very well how this Nia Currency will work. If it is going to work like recharge card, why not continue with the existing recharge (Note that physical recharge card is a cost to them for which they are willing to totally replace by virtual recharge). And if Telcos are coming together like you proposed, they will need another body like CBN in the banking sector to do compensation. And you are rejecting NCC, the regulator, in this operation. May be you need to clarify again Nia. My personal point of view is that The Telcos are already supportive and they will continue to work along with partner that have taken step ahead.

Ndubuisi Ekekwe: Sure – Google, FB, LinkedIn etc did not wait for telcos because they had a govt. People tend to forget that US allowed many barons to make money to build U.S. infrastructure. Carnegie etc made money in steel and railway so that they can use their assets to provide infrastructure. Farmers need someone to make that money but offer them infrastructure in NG. I do not want Nia to be under the control of CBN because banks have done nothing for agriculture. For generations, they have not seen a need to find ways to reach out to them and offer services. See Nia as a currency that the govt will allow for zero taxation. It is not a recharge card. The regulator should not be against it because telcos will only facilitate not own – the cooperatives of farmers will own. On sensors – the fact remains that the sensors people can select from the telcos available, the very reason I want them together. Just as BVN works – all banks agree. Opening UBA bank account with BVN captured in GTBank does not rob GTBank. Best network quality without expanding market size does not help that much. You can have the best network for 60m people and you will reach a ceiling. It is better to expand that 60m people to 120m. On NIA, I will put out a whitepaper on that. I was struggling with space and never wanted the blog to be a tome

/photo credit: agronigeria.com.ng

The Root Cause Of Etisalat Nigeria Problem Revealed

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I have written extensively on Etisalat Nigeria. My point remains that Etisalat Nigeria’s root problem is not really foreign currency related (partly it is). Many are making a case that the firm took loans in USD and when Naira crashed, it could not service a foreign currency-denominated loan with Naira. Hence the challenges it is facing now.

They are partly correct. However, in my opinion, the real cause of Etisalat Nigeria problem is customer retention. This is the root cause and I will explain with hard data which does not lie.

This Root Cause

Please refer to NCC (Nigerian Communications Commission) data here which is reproduced in the table below.

These are the key takeaways:

  • Etisalat NG lost about 2 million users in Q4 2016 (Dec 2016). For a #4 operator to lose that number of customers means it is going to struggle. This has nothing to do with any loan in dollars or Naira. All other operators gained from it including MTN, Glo and Airtel (i.e. between Sept 2016 and Dec 2016, they added more users in their networks)
  • In Q1 2017 (Mar 2017), it lost about another 1 million. Etisalat lost nearly the same number of users as MTN, but MTN is about 3x its size. So Etisalat lost most, technically. Airtel gained users while Glo lost just a few (about 30,000)
  • Had Etisalat NG kept the 2 million it lost in Q4 2016 and each of those subscribers spending  N2,000 during the period, on average, it would have earned N4 billion naira extra in revenue.
  • Also, had Etisalat NG kept the 1 million it lost in Q1 2017, it would have added extra revenue of N2 billion using the same average spending of N2,000 per user. Please carry forward the N4 billion owing to the lost of 2 million users in Q4 2016. With that, Etisalat would have earned extra N6 billion in Q1 2017 on top of whatever it earned. 
  • Add these two extra revenues of Q4 2016 and Q1 2017, Etisalat would have made extra N10 billion (~$30 million). This would have kept it in a good position to be servicing its debt.

Why Banks Took Action

I do not have the insider information. But looking at the data from NCC, banks could have decided that Etisalat was on a slippery road with the users it was losing. The problem was not that it could not pay the loan. The problem was that it was losing users. As #4, that was fatal.

Had Etisalat been holding up with its user base or better adding users, banks would have given it time to sort itself. But where it had these fatal flaws in numbers, they had no option before the problem deepened.

You can be an orator, but numbers are numbers. In business, that makes everyone a better presenter. Etisalat NG did not have good numbers in Q4 2016 and Q1 2017.

Why the UAE Parent Firm Pulled Out

This is still the same reason. They do not see how Etisalat NG could grow. So instead of bailing out the firm, they decided to cut their losses. If Etisalat problem was paying  the remaining balance of the loan, rumored to be about $600 million, without the loss of customer base, they could have helped,

This assertion is supported by the fact that Etisalat Management wanted money to invest in growth. They got it via the loans. So what again will you do? You have given them money and the result is customer exodus? There is no better strategy than to abandon the firm. Then wait for it to fail so that assets are sold to recover whatever is possible. (Please do not make this personal. I am just reporting facts here and business.)

Rounding Up

The fact is that there is no better reason for a firm with the best customer service, according to NCC and generally customers, will be losing the most customers, other than that its pricing is high. That is why I have maintained this position and will continue to do so until we see new data to change our narrative, And the customer exodus triggered by that high pricing resulted to the massive loss of revenue which precipitated in the inability to keep servicing the debt.

 

Why Airbnb Struggles In Nigeria

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ICT is facilitating the process of socio-economic development in Nigeria. It has offered new ways of exchanging information, and transacting businesses, efficiently and cheaply. It has also changed the dynamic natures of financial, entertainment and communication industries and provided better means of using the human and institutional capabilities of the nation in both the public and private sectors. Nigerians have seen a total redesign of many industrial sectors, from banking to insurance, as technology reduces the friction in business processes. Technology improves efficiency, delivering better experience for customers.

Increasingly, ICT is rapidly moving Nigeria towards knowledge-based economic structures and information societies, comprising networks of individuals, firms and states that are linked electronically and in interdependent global relationships. This linkage has enabled new classes of companies to emerge, not just in Nigeria, but globally.

We have gotten used to phrases like “Network Effects” and “Portal Effects” as typically used when digital ecosystems and platforms like Facebook, Twitter and LinkedIn become more efficient, not just for the features, but for the very fact they have most people using them.

Uber has pioneered aggregation of transportation, at scale. Airbnb has also done the same in the hospitality sector. (Aggregation is a construct where an app or web app brings suppliers into an ecosystem for users/customers to find and patronize them. Uber aggregates taxi services for travelers or just for a city trip. Airbnb aggregates spare rooms for those that need rooms when they are out of town. The companies earn income through commissions.) Aggregation has made it possible that we can have a “home” outside home, for those that desperately want to save when they travel. Technology has made this aggregation possible, at cost model, that the startups that pioneered them have become empires; Uber is worth excess of $50 billion.

Airbnb is an online marketplace and hospitality service, enabling people to lease or rent short-term lodging including vacation rentals, apartment rentals, homestays, hostel beds, or hotel rooms.

 

Uber has found success, but Airbnb struggles, in Nigeria. We know of Uber and use the service. Airbnb is largely off the radar. Few writes about it. There are pockets of listing across major cities, but Airbnb has no meaningful presence in Nigeria. Airbnb has been operational in Nigeria since 2014 even though we may not know the office address, if it exists.

In South Africa, which I visited recently, the level of Airbnb penetration was noticeable. Even in poor neighborhoods like Langa, near Cape Town, you can see many Airbnb listing. People have turned their homes into Airbnb homes. In Nigeria, we are yet to experience that.

Not Really Airbnb Problem

The root of this issue is Nigeria, and it is a big problem that is evident to most entrepreneurs, depending on the business sector. Because of the low level of trust, especially in digital business, Nigerians like “cash and carry” transactions, where that cash now includes digital payments.In essence, we want to spend money on something and get the gratification immediately. Or better, we want to inspect before we pay.

The commodification of trust which has made Airbnb a multi-billion dollar firm does not work in Nigeria. When you do not have that trust, nothing can work. It is also a problem that technology, by itself, cannot just fix. It is at the root of Nigerian challenges online and that affects many companies including Konga, Jumia and other e-commerce companies. That has reduced the available pool of quality customers – people that make good income but are fearful of spending online in Nigeria. They have minimal trusts on websites and our payment infrastructures.

I have experienced this as an entrepreneur. Few years ago, we launched StartCrunch, a crowdfunding website, to help Nigerian entrepreneurs and makers crowdfund support for their ideas. Within days we had many people listing. However, that venture failed because they could not attract backers. Most were not sure the makers would deliver the perks, as promised. Without backers, we could not make money. We closed the business.

Airbnb listing in Lagos

Fixing This Is Beyond Technology

The history of the lack of trust in Nigerian Internet can be linked to the boom in the “corruption sector” in Nigeria, which was aggressively invented by the military. As Internet penetrated in our society, the corruption went digital. The emergence of the Yahoo Boys should not be seen as an Internet phenomenon, rather an extension of a physical moral collapse. As military men ripped off the commonwealth, excluding many ordinary citizens, Internet provided a window for some of the excluded in a country with minimal opportunities, to try acts they had mastered in the meatspace (the physical world). Most of those men were later branded as Yahoo Boys. They poisoned digital Nigeria. The implication is that the Internet in Nigeria became corrosive to the extent that some courts and  banks, at a time, did not accept emails or documents from the web (that has since changed).

Changing this unfortunate path of Nigeria will not happen overnight. It will require orientation on civility and decency, which will take time to evolve. That is when we can see companies like Airbnb that require a higher level of trust to flourish, not just for the Americans but also for their Nigerian equivalents.

Three Key Problems for Airbnb in Nigeria

The heart of Airbnb problems in Nigeria can be summarized thus:

  • Difficulty of getting people to use their debit and credit cards to reserve “home” online. Even when people like to try, most will be afraid to put their cards online, for access to someone’s home (which is not a hotel). This sentiment may not be for college students, but for most, it is an issue. That said, Wakanow, Hotel.ng, etc have shown that customers do spend to get hotel rooms. Sure, Airbnb homes are different.
  • Trusting that people will see the rooms as advertised when they visit the “homes”. The perception of cheating makes few believe what they see online. The house looks good, but you are not sure. This is a huge challenge.
  • Overcome the security challenges since Nigerian Police is largely not on top of its game to prosecute crime, if it happens. What happens if someone is harmed, the guest or the renter? Airbnb is risky; doing that in Nigeria, as a guest, could be seen as madness. This is the biggest reason why Airbnb struggles. unfortunately, the firm cannot do much here. A LinkedIn user after this piece ran summarized thus “I read your piece and loved it! I just need to include a 4th problem for Airbnb: The Security of the homeowner. Some people will habour the fear of being raided by the so called guest who has come to sleep in their home whether immediately or after his/her stay. Trust is the highest denomination in Digital Currency!

Rounding Up

Nigeria is largely pre-monetisation era of Internet, at scale. Sure we have Konga, Hotel.ng, Jumia and iROKO, but the fact remains that it will take another 5-7 years to see dramatic evolution of spending on Internet. That has to happen before transactions which do not deliver value on the spot can be done by many people. Uber has to risk because you pay the driver when you get to destination. But when it comes to knocking on a door of a stranger, to sleep there, it is a tough one. The commodification of trust is an industry challenge which everyone has a duty to make sure it is institutionalized. That virtuoso moment in Digital Nigeria will not happen without it.

Three Tech Graduates That Saved Nigerian Banking – Story Of Highly Profitable AppZone

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Few years ago, Nigerians used to have issues after making bank deposits. Some will return to their banks, only to be told there were no records of them making any deposit. What of the teller deposit receipt they went home with? That was fake, some banks would maintain. You may pity the banks; they are also victims whenever such happens. The teller had destroyed the bank’s evidence and went home with the depositor’s money.

In some other scenarios, the teller would modify the amount, creating a new class of problem. A man that had deposited N1.2 million would suddenly see N1 million credited in his statement. Though he had a teller receipt of N1.2 million, he would have to haggle to get the rest credited. Banks responded by asking customers to keep deposit slip duplicates in boxes, as evidence, in case issues emanated and reconciliations were needed. In some banks, customers were required to put the slips in two separate boxes and then register the deposit in a book which a bank staff has to sign off.

That was the case in Nigeria, until three Nigerian graduates took action. Obil Emetarom,  Emeka Emetarom and Wale Onawunmi saved Nigerian banking from the problem explained above. Today, when you make a deposit, you get a printed receipt indicating the amount, time, branch location and other details. Three of them co-founded AppZone, which provides financial and banking solutions in Nigeria, and beyond. They pioneered common sense solutions in Nigeria’s modern banking. Indeed, solutions so common that most foreign players did not bother to sell such solutions to Nigerian banks

Obi is the CEO, a graduate of Federal University of Technology Owerri (FUTO); Emeka is also a graduate of FUTO. Across River Niger, from iconic Obafemi Awolowo University, is Wale who studied Computer Science with Economics. Both Obi and Emeka studied engineering in FUTO.

Obi Emetarom co-founded Parkway Projects in 2004 serving as pioneer Executive Director and playing a significant role in driving Parkway Projects to market leadership in the area of electronic payment solutions. In 2008 Obi co-founded AppZone with a focus on the broader view of providing technology to empower people with unlimited access to quality financial services. From inception Obi has led AppZone’s stellar growth and consequent emergence as Africa’s leading provider of home-grown Banking and Payment software.
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Emeka Emetarom is a Chemical Engineer with a bachelor of engineering degree from the Federal University of Technology, Owerri. He has immense exposure in business management as well as the IT industry, at various levels. His entrepreneurial drive led to the setup of Ceerom Ventures, a table water production and manufacturing business enterprise which he co-founded in 2005. At the same time his passion for IT resulted in his foray into the electronic prepaid airtime distribution. In 2006, he championed the development of Nigeria’s premier mobile airtime distribution service. This gave birth to the RechargePlus® brand, a web and mobile based service for prepaid airtime purchase.

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Wale Onawunmi is a graduate of Computer Science with Economics from Obafemi Awolowo University, Ile-Ife where he finished amongst the tops in his class, Wale is known as a Software Prodigy by many as he is versatile in many languages and software application packages. Wale has amassed more than ten years of experience in the modeling, design, and implementation of enterprise software. He has also been involved in intensive research in areas of electronic commerce and payment, portal 

AppZone owns the BankOne brand which supports financial institutions including microfinance in Nigeria. They have increasingly moved into providing solutions in the areas of digital banking and insurance. AppZone is a very critical local player that helps institutions save and has a demonstrated record of delivering highly efficient solution even in cost-efficient model. Its technology makes it easy to enable debit card activation via USSD. That is why this company is great today.

AppZone is one of the leading fintech companies in Nigeria whose aim is to digitise the financial services industry.  By going against the status quo of the brick and mortar system, AppZone continues to create technologies that will revolutionise the financial services industry. AppZone has two main products designed to help improve financial inclusion in the country. These products are BankOne and CreditClub.BankOne, an integrated Core Banking and E-channel software platform, was built by AppZone for the African environment.

The app is deployed centrally as a shared service on secure cloud infrastructure to manage operations and enable alternative service delivery channels for small retail Banks and Microfinance institutions.BankOne helps to reach out to the underbanked and unbanked in the community by digitising the financial services operations and also exposing them to multiple alternative channels such as ATMs, POS terminals, the Internet, Mobile phones and also independent agents

 

Today, AppZone is one of  Africa’s leading provider of integrated banking and payment software platforms and incidentally creator of BankOne; a leading cloud infrastructure for banking and payment processing targeted at small and medium financial Institutions. It is hiring and has many open jobs in the engineering areas.

The Industry

The startup ecosystem in Nigeria is very noisy. Some have become lords purely because of the amount of money they raised.  They have neither sold nor exited any company. They just raised capital and they party, publicly. From Forbes to circuits of conferences, we are inundated with stories of raising money from international and local investors in some of these companies. We surely like them and we treasure them, at least they pitched right and some people trusted them to risk their funds on them. It works like that in every part of the world.

That said, most of these companies making noise are years away from profitability. They may do well provided other entrants with fresh capital and new energy levels do not come and supplant them. But at the moment, we are not seeing that value creation, if value is profitability.

Understand that because of the difficulty of raising capital in Africa, when someone does, it becomes a very critical aspect of one’s resume. Few years ago, I watched a video of a South African conference where an entrepreneur was introduced by the amount of money he had raised from investors. Vinny Lingham of Yola and now Gyft and now Civic is noted as someone who raised more than $30M from investors. That tells you that success, for some, is really the amount raised!.

It is the same phenomenon in Lagos. The resumes of the Yaba entrepreneurs are now transmuting into how much money they have raised from the few angels and VCs and not necessarily how much value they have created. You see founders giving their companies away just in the name of claiming they have raised capital, even when that new capital is totally unnecessary. They court the rich people, with largely free equity, thinking that having a popular man in their board will magically solve all their business problems.

In Yankee,  the focus is how much valuation does the startup have and most importantly how successful was the exit or IPO. But here, it is the amount the person raised.  You can give away your company and get all the money in this world and technically own nothing. Only stupid investors will continue to buy that proposition.

That brings us to the real deal. Who are those building valuable companies and making money in Nigeria? You do not see them in talk circuits. They have no time for conferences. They do not even own blogs to waste time as I am doing here. They simply focus on building their companies. And they are doing well. They are displacing the Indian companies in Lagos with core innovation in providing technology in our key sectors. They are young and they are dynamic.

So, despite all the noise you may be reading about the local startup environment, the ones making money are very opaque. You need to work hard to see them. When all things are computed, one of the key ones with profitable business is AppZone. The founders may not have the noise-making skills of other entrepreneurs but they have the skills on how to create value. They are unlike me, trying to be a good entrepreneur – building companies, over writing articles!.

AppZone Innovation

AppZone works at an interface in finance where you cannot displace them easily. What they offer is so vital to their bank-clients and the banks’ customers. They are not looking for clients because they already have clients. They are executing massively well with teams of youthful people. Our recent conversations show they are big in insurance, oil & gas, power sector to provide a system that connect these firms and their customers for seamless payment experience. They go beyond payment to business process advancement by providing software that make  operations work better. Paypal is not a threat to them. They will exist and can easily scale to become a viable IPO quality company in the local stock market. There are a couple of other firms in the nation, we will cover them in coming days.

Their BankOne product supports more than 300 microfinance banks in Nigeria. Many commercial banks are their customers. They have become the operating system that connects the banking sector with their customers, providing technologies that make ATMs work for us across Nigeria. They have key products, all created by them and none is a reseller for a foreign brand. That is the difference here – they are not working for one foreign company that collects bulk of the money at the end.  They create their technology here in Lagos.

Small and Medium Scale Enterprises are the lifeblood of Nigeria’s economy and by extension, so are the Microfinance Banks that support them. However, for Micro-Finance Banks to remain competitive, achieve rapid growth, operate profitably, and make significant economic impact, they also need systems in place to support them as well. Appzone’s BankOne was created to do just that. Having recently signed its 300th Microfinance Bank onto the BankOne platform, the company says it is even more confident of making an indelible mark on the country’s economy.

South Africa’s Business Connexion invested $6 million in 2014 in AppZone. The company was noted to have taken 30% of AppZone at that time, implying at at far back as 2014, AppZone was in the neighborhood of $20 million valuation.

Months after acquiring document management firm, Panabiz Nigeria, JSE-listed Business Connexion Group (BCX) has strengthened its hold in Nigeria by acquiring 30 percent of financial IT service provider, AppZone Limited to enable it provide cloud-based solutions to the monetary sector.

Rounding Up

We do think AppZone is one of the most profitable technology startups in Lagos with its own technology and solutions. This is different from the re-sellers and integrators. These three founders have done us a great favour with their solutions which have become the industry leading brands. You expect a deposit receipt when you make a deposit in a bank in Nigeria today. You have to thank Obi, Emeka and Wale for that.