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Why Do People Not Speak Up? [Videos]

Why Do People Not Speak Up? [Videos]

Editor’s note: This post was shared by Amaka U (note: that could be a pseudonym)

I had just got into an Uber after standing for over two hours under the rain and sun to get a five minutes biometrics for my visa application to Australia. I have survived being shoved around, and a possible accidental discharge from roaming armed security, and noise from an angry crowd. Hmm, it’s either Nigerians love to travel or they are all gradually migrating to other countries. I can’t even reason it or google it. I am exhausted. My feet ache. I smell of sweat.

“Why do people not speak up?” I murmured to myself.

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As I kept thinking about it, I picked up my MacBook and started to make this list.

  1. Shame. As in the recent case of Pastor Biodun Fatoyinbo where the people who spoke up were ridiculed.
  2. Stigma. What happens after I have been heard? Even if people sympathized with me, how will I cope now that the society knows and discriminate against me because I spoke up?
  3. Loss. What happens if I lose my job, my relationships, my life, my money, my family, my visa, or anything that matters to me in the course of speaking up?
  4. Judgement. What happens when people judge me based on my past mistakes or attack my person, as against focusing on the issue I am speaking up for; or question my motives for speaking up?
  5. Intimidation. What if I get threats from the people I speak up against?
  6. Acceptance. Maybe whatever happened isn’t worth speaking up for. Its okay; God dey. Wetin you want make I do? Na that wan I go chop? Abegi, leave it. Is it your issue?

I evaluated the consequences of speaking up. The experience was harrowing. I was harassed more than I have ever been in a while. I have heard friends and colleagues complain about the experience of getting their biometrics done or submitting their visa applications, but have never thought that it would be like this. Talk about wearing the shoes to see where it pinches!

I made some videos, listened to people volunteer suggestions on how to make the experience better, and made some enemies as well. I decided to record the experience. I thought seeing the video would be more reflective and bring life to my story. Making that video took some courage. It was the first time I would record a public discontent.

I am a corporate employee and not an activist, my friend and colleague told me when I recounted my experience.

“This could impact on your employer’s brand. And how would potential employers view this? You are not cut out for this,” he said, short of saying that this was beneath me.

“Social media activists who do this make a living out of this. You are not even on social media, so how would you share this?”

Well, I can find an evangelist. I just need someone passionate about social issues to read my story, visit the site to validate it, and then push it. From the “#metoo” movement, to the recent local “#stepdownbiodun”, we have seen the power of social media bring about change.

He had good intentions. I am an employee. My stance could impact negatively on the brand like the case of Nike’s employee on the HK protest . But at what point do I draw the line between expressing myself as an individual and maintaining silence as an employee? If a social issue impacts negatively on me and I want to speak up, do I have to do that anonymously so long as I have to put food on my table? Would a potential business with a vendor stop me from speaking up if I were directly involved in a social issue?

VFS Global has problems everywhere


“This is really hard,” I finally answered myself.

Maybe the legal people are already thinking about this, or who knows, they might have figured it out. But I have to google that another day. Today, I have to finish my story.

Endless evidences abound of changes that emanate when people damn the consequences and speak up. I have come to find out that in Nigeria, especially for social issues as against personal issues like rape/incest and political issues, people choose not to speak up because of reasons No. 5 and 6 above. We live in a society where the rich intimidates the poor, the military intimidates the civilians, the strong intimidates the weak, so I can relate.

While I was courageously making the video, a mobile policeman (MOPOL) approached me and asked why I was videoing him and other applicants. I looked at him boldly and smiled. I have learnt not to argue with any armed person. It’s only this life that I have. Australia can wait. Some people on the queue also attacked me. My phone would have probably been snatched from me or broken if I hadn’t held it firmly when one irate woman hit me on my hands and demanded that I stopped making the video. The person behind me casually asked to ignore her. He said it’s a misdirected anger. Her anger should be at the people who have exposed us to rain and sun and shoves and harassment over the past two hours with no end in sight.

“Their anger is justified,” he said. “It’s just misdirected at you.”

I smiled in agreement. I did not talk back at them. I only “munched up” and frowned back. Silence, sometimes, is a display of strength. No one got close to me again until I made another video.

I finally got in. I barely survived being squashed into the wall, holding tightly to my bags and standing strongly on my six-inches block heels as I pushed through the tiny space in the gate created by the MOPOL to allow people on the queue get into the compound while blocking applicants trying to jump the queue. I did make it inside in one piece.

I said a silent prayer and was looking forward to getting into the business of the day (getting my biometrics done) when two applicants started exchanging words. It was remaining just a little spite before they started to fight. There were already shoves and derogatory words like “prostitutes” and “criminal” being exchanged. The culprits were male and female. The female accused the male applicant of being a criminal because he jumped the queue and got in behind her. The male called her a prostitute for calling him a criminal. Then other applicants dared to intervene by asking the male not to call a female such a derogatory name.

Tempers were flaring just in time for an Indian VFS employee to intervene by requesting that they exit the building to continue their quarrel. What an intervention!

Then she saw that I was recording. And she turned to me. “You have to delete that video,” she said. “Or we won’t attend to you.”

I faced the camera on her and asked, “So you mean I won’t be attended to because I am capturing this experience?”

Before I knew it, the head of security came, introduced himself and asked me to follow him.

“So, he is the head of security,” I thought. I have watched in amazement as he threw orders around at MOPOL officers and the security guards as soon as he got in earlier in the morning.

“Who parked that G-Wagon in the compound?” he asked, with some air of importance.

I thought he owned the building. But even if he did, couldn’t other tenants drive their vehicles into the compound, I thought. He has to move the car immediately, he snapped. He gave more orders and then got in. That encounter was so consuming that I only remembered to record him after he had finished demonstrating.

“Where are we going?” I asked him as I found that we were about to climb the stairs.

“To my office,” he answered.

“I heard you have videos. You have to delete them,” he said with an intimidation that did not frighten me.

This time, I answered by daring him, “Oga, you have to get a gun and shoot me, then break into my phone and delete the videos that I already uploaded online. In fact, why am I even following you upstairs? Let us discuss here to the full glare of everyone. I don’t feel safe going upstairs with you.”

Now he looked at me again and saw that his plan of inflicting fear had failed. He asked me, “What is your name?”

I answered, and he said in my native dialect, *“Kedu ihe obu?”

I responded, “I refuse to be treated like this. I would not be subjected to this inhumane treatment because you have to take my biometrics. This is not right, I ended.”

This time, an Indian employee came out and offered me water, then he asked the head of security to leave as he would take it up from there. He pointed me to the direction of the Australia biometric center.

Long story short, it took less than five minutes to take my passport photograph and my thumbprint. Before that, the teller asked that I pay N8,500 with my card, then give him a copy of my passport data page.

“And in case you are not here with a copy of your passport data page, you can go into the hall to make a copy for N30,” he advised.

While I inserted my card in the POS terminal, I mentioned that it was not stated on the appointment portal that I had to pay so that I could plan for it.

“So, if I didn’t come with money, I will go back to get it, abi? Do you know what it took me to get in here?” I asked as I took my receipt and scribbled my name behind it at his request.

Then the security lady at the door came to me and said, “Madam, you are not supposed to enter the biometrics room with your bag. You have to go and drop it at the business centre.”

“Oh yeah,” I said blankly. “Did you people forget to state this on the appointment portal so that people can plan themselves?” I internalized.

Biometrics done, the lady took my passport to the teller point, copied it and gave me. They had a copier. I thanked her and left.

Outside, I met two Indian VFS employees waiting for me. One was the lady who wanted to intimidate me at the gate; the second was probably in charge of the Australian session. They apologized for my experience, the lady exited and the man asked if I made a video.

“Yes,” I said. “Because this has to stop. You see, my parents might come to apply to visit my sister who resides in Australia, and God forbid that they go through this. Nigeria is hard, I know. But I can’t lose my parents over biometrics. Imagine if in the course of squeezing us in, the MOPOL gun discharged bullets accidentally and a life/lives is/are lost? I saw a newborn baby being squeezed and suffocated. I couldn’t get in to get a video. This is not right. Could this be a capacity problem?” I asked.

He explained how the French Embassy wouldn’t let them create an appointment schedule for their applicants while mandating them to accept only 150 applicants daily. Applicants seeking French visa are more than 500 daily. How can we bring all these people in and then tell them we cannot accept more than 150? “Can this happen if it were TLScontact processing the visa application”? I asked.

I saw reasons with him yet I pushed him to explore an effective queuing system. “Push hard on France. See how it affected my Australian biometrics? Send them a video of this mess.”

Then he said, “Last week, applicants beat up our security. They also vandalized our gate.

I asked him, “Should we wait till they kill your security before we do something? I can see some shade here,” I pointed to the side of the compound that was not exposed to the sun.

“Mount a canopy, put some seats. Get people to come in order and sit according to the time of their arrival and then take it from there. Even when everyone can’t get in at once, there is a comfort for those outside that the system is fair and that it would get to their turn. This can be done. There should be a deliberate attempt to ensure that people are treated decently. You can allow the French visa applicant come in the morning and reschedule other applicants for afternoon or evening. Something has to give.  My parents would faint in the condition that I was subjected to. I saw old people there. They might not be my parents, but has our culture of respecting the old died? Or does the respect end when they come to get their biometrics or drop off their passport for a visa?”

VFS executive or official driving into the compound through the whole chaos. With their windows wound up.


Then, the subtle threat, “Since you won’t delete your video, I would write to the Embassy to say that you contravened the policy of–”

“It’s fine,” I cut him short politely.

“It’s okay if I don’t get the visa,” I said.

“How do you see your sister then?” he asked.

“She will come back na. She is also a Nigerian citizen. Do your job,” I said. “There is also an online feedback portal, so I will give my feedback and upload my videos. Someone has to speak up,” I thought to myself as I bade him good-bye.

If I do not get an Australian visa but my story and video get VFS Global to modify their visa application processing, that’s a plus. My need for change is greater than my fear of not getting the Australian visa.

Back to the reason why people don’t speak up. Right now, I am not concerned about shame, stigmatization and judgement. I can’t be sure how all of this would play out; but who knows? They can wing it. Irrespective of how it all plays out, I refuse to be subjected to inhumane treatment because I need a visa.

Nigeria is hard, people are migrating in droves, but we can demand a decent treatment from vendors, especially when we have paid for it. Here is to social good!



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10 THOUGHTS ON Why Do People Not Speak Up? [Videos]

  1. Wow, excellent job Amaka. I had the same challenge in 2017 at VFS Lagos, even at similar experience at the Canada consulate in New York. Getting a second passport was the best way out.

  2. Hi Amaka
    It would be nice to know how this played out eventually.
    Please let’s know if they were bold enough to carry out the threat and if there was a response from the authorities.

  3. I had the same experience earlier This year VFS office at Ikeja..Just don’t know if this VFS is bigger than Nigerian Government with the extortion we will still be treated like we are slaves

  4. Wow! This is worthy of emulation and recognition. Thanks and God bless you for being a stronghold against inhumane intimidation.

  5. Happy you shared this. We must continue to give feedback. Today, I entered a plane that was making strange noise in the air. I asked the air hostess and she said she does not know what it is. Thankfully, we landed safely. Yet, I asked again as I descended the plane. The pilot and co-pilot heard me, I demanded that they need to speak up on the source of the noise. I didn’t wait for any response if they had it or not.
    I will share it on the feedback form and I encouraged another passenger to do the same.
    We certainly make a different by giving feedback!
    Many thanks.

  6. Thanks Amaka for sharing this personal experience. We should never be afraid of giving feedback. Feedback mechanism helps organizations that are service oriented to reposition. I wish this particular vendor will use your feedback to reposition themselves rather than using it to victimize you. Thanks for sharing.

  7. Has almost nothing to do with VFS global but everything to do with our government that places no value on her citizens. What does it take the Nigerian government to instruct VFS to change the highlighted conditions ?

  8. We need to start placing value on ourselves by holding people and institutions to account, including government. Leadership starts from followership.
    Well done Amaka.

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