Safi Cleaning Services Limited was set up with a vision to improve the quality of lives of Ugandans by providing services in relation to sanitation and environmental issues.
The company was started by the owner / CEO during her graduate studies, when she identified an unmet need in the market for sanitation and environmental services. Following the successful fulfilment of a small number of 2-year cleaning contracts, she expanded her product portfolio to meet identified client needs, adding pest control, dry cleaning, garbage disposal and compound maintenance. The company’s client base of 35+ companies includes government institutions, hospitals, schools, NGOs, and major corporations such as Shell Oil.
The company hires high school dropouts, focusing on those with HIV. All new hires are placed on a 3-month training program prior to being deployed at client sites, after which they receive on-the-job training on customer service. Customer satisfaction is systematically tracked, with consistently high satisfaction ratings, and proactive issue-resolution mechanisms.
“Safi is a one-stop fully fledged cleaning service for Ugandan corporate clients, providing trouble-free cleaning services and solutions for a broad range of public, private and non-governmental organizations and institutions.”