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WhatsApp Rolls Out New Feature in India That Enables Users Pay Businesses From Within The App

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Meta-owned social messaging platform WhatsApp has rolled out a new feature in India that allows users to pay businesses, using a variety of payment options from within the app.

This announcement was made by Meta’s CEO Mark Zuckerberg at the company’s second Annual Conversations conference held in Mumbai.

While speaking on the newly launched payment feature, Zuckerberg said the company has partnered with PayU and Bengaluru-headquartered Razorpay to add support for payments via credit and debit cards, net banking, and all UPI apps in India.

In his words,

“India is a country that is at the forefront of a lot of what we are going to talk about today. India is leading the world in terms of how people and businesses have embraced messaging as the better way to get things done. This payment feature is going to make it even easier for people to pay Indian businesses within a WhatsApp chat using whatever method they prefer”.

WhatsApp rollout of a new payment feature in India is coming as the platform has enjoyed unrivaled reach in the fifth-largest economy in the world for years. With more than 500 million users in India online on WhatsApp, the country is Meta’s largest globally.

WhatsApp first introduced its payment services built atop of UPI in India in 2020 in a pilot that was expanded to 100 million users last year.

To date, the social messaging platform has limited end-to-end shopping experiences in India to pilot programs like that with the online grocery service JioMart.

The launch of the new payment feature will bolster Meta’s plan for business messaging to become the next major pillar of the company’s sales growth, an agenda that has assumed greater urgency at Meta’s core ads business.

With some 300 million people spending about $180 billion via India’s UPI each month, the new transaction options could serve as a powerful lure to attract businesses to pay Meta for access to WhatsApp users. The company is now looking to capitalize on its popularity and widespread adoption to drive monetization from the world’s largest messaging app.

WhatsApp launch of a new payment feature in India comes after the platform on September 20, 2023, launched a new feature called ‘Flows’, that would enable businesses to improve their customer service and enhance the in-app shopping experience for users.

With the launch of Flows, businesses on WhatsApp can offer users more experiences like booking a train seat, ordering a meal, or booking an appointment, which can be done all over a chat.

Nigeria’s Fuel Subsidy Returns As Dollar, Oil Prices Rise

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The stability of petrol pump prices in Nigeria amidst the rise in oil prices and the naira’s continuous fall in the forex market support reports that the federal government is back paying subsidies for Premium Motor Spirit (PMS).

Brent Crude price stood at $94.20 per barrel while WTI Crude and Bonny Light sold for $91.26 and $97.17 respectively on Wednesday. The price surge has yielded an excess gain of about $20 above Nigeria’s $75 2023 oil benchmark – a development expected to have shot up the price of petrol above N800 per liter in Nigeria.

Also, the naira’s depreciation in the exchange market has seen the dollar rising by 2.93%, selling at N983/$1 as of Wednesday afternoon.

Oil marketers last month when the naira was trading at N945/$1, warned that petrol prices would hit N680 per liter and N720 per liter as the dollar rises.

“Once there is a slack in the naira against the dollar, there is going to be an effect. The demand and supply of forex is a key factor. We should also understand that it is not only petroleum products that use forex,” the National Public Relations Officer, Independent Petroleum Marketers Association of Nigeria, Chief Chinedu Ukadike, was quoted by The Punch as saying.

“Other manufacturers who import one thing or the other are also searching for dollars. So, the surge for dollars has continued to increase. So now that the dollar is hitting N910 to N940, and approaching N1,000, you should expect to buy PMS at the rate of N750/liter.

“It is simple mathematics, once the dollar is going up, have it in mind that the prices of petroleum products would definitely increase because the products are dollar-driven,” he added.

The stability of petrol pump prices amid the surge in oil prices and the decline of the naira has been fingered as credence that the government is silently paying subsidies through the Nigerian National Petroleum Company Limited (NNPC).

In August, the NNPC issued a statement, allaying fears that the price of petrol was about to rise further to N720 per liter, following a threat by the Nigerian Labour Congress (NLC) to embark on a nationwide strike. The company said it has no plan to increase PMS pump prices as widely speculated, urging Nigerians to “buy the best quality products at the most affordable prices at NNPC Retail Stations nationwide.”

Against this backdrop, experts believe that there is more to the fuel subsidy removal than meets the eye, even though the federal government has maintained that the subsidy has been totally removed and that it does not plan to reintroduce it.

“The PMS subsidy was removed. Thus NNPC sold at total market prices, that’s why FAAC got almost a trillion naira. Then President BAT [Bola Ahmed Tinubu] promised “no new price hikes”, thus subsidy payments were reintroduced to keep local prices stable, economist, Kalu Aja said. “Stay factual. The problem with all these is that there is no FGN or Federation document removing, replacing, or even amending PMS subsidy; all we have as official documentation is the NNPC Pricing memo.”

The reinstatement of the fuel subsidy was confirmed by a report of the Federal Account Allocation Committee (FAAC), which stated that the NNPC used $220m out of the $275m it received as dividends payable to Nigeria, to pay petrol subsidy. The report added that the NNPC held back $55m for unexplained reasons.

Earlier this month, The Guardian reported that a significant monthly loss of about N318 billion (approximately N10.6 billion daily) is currently being incurred on petrol, and this may be categorized as under-recovery by NNPC Limited. This situation mirrors a previous scenario that occurred during the former administration of Muhammadu Buhari, where the government covertly reinstated fuel subsidies and labeled them as under-recovery in the books of the NNPC.

Some analysts believe that considering Nigeria’s current economic situation, Nigerians cannot afford to buy petrol at international rates. Thus, they have called for targeted subsidy.

“Sadly I concede that PMS subsidy is here to stay. The Nigerian people will not accept pain at the fuel pumps if the politicians do not share that pain with them. Unless oil prices recede, 100% PMS removal is a dream.

“My position had been that not all Nigerians should pay full price for energy, the subsidy must be targeted at the poor and vulnerable and the strategic job-creating sectors in Nigeria e.g. textiles and agriculture,” Aja said, adding that no one will argue if farmers are subsidized with cheap fuel if that leads to cheaper food.

The Miracle of Huawei Mate 60 Pro And What Nigeria Must Learn from China

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Things happen but you would not have expected that Huawei could come back within years, to be put in the same bucket as Apple, considering that it was on ground zero about two years ago. Yes, Huawei Mate 60 Pro is now seen as a generation leading smartphone for some remarkable breakthroughs it has inside it: “Huawei’s chip breakthrough poses new threat to Apple in China”, CNBC wrote.

Across the industry, the question is this: how did Huawei execute this? Some may explain the success away, arguing that Huawei bypassed Western sanctions, while others will posit that Huawei had inherent capabilities which morphed under sanctions, to ascend to its evolving greatness.

In the Igbo Nation, we say that  “mberede ka eji ama dike”  which loosely translates to “you know who a brave person is when the person is confronted with unforeseen problems, and that person is able to tackle them”.  Huawei did not achieve anything that even Africans could not achieve. What is remarkable here is simple: even during peacetime, the government of China, and Huawei in particular, are able to rise to overcome their challenges.

During the Biafran war, all the technical professors in University of Nigeria Nsukka became legends. They designed bombs, grenades, rockets, etc. In short, they designed a refinery to refine crude oil. 

Prof Gordian Ezekwe led the Rocket Group under Biafran Research and Production Directorate (that was Lockheed Martin, Boeing, etc in one). The accomplishment is uncommon as they not only designed the systems, they designed production systems, and manufactured the stuff, while under sanctions and blockade, which made it impossible to even import salt. Prof Njoku Obi while under the sanctions invented a vaccine which the WHO approved for the treatment of cholera. That vaccine was later used during the Kano 1970s cholera outbreak.

Why this deviation? I just want to tell everyone in Nigeria and Africa that we have these inherent capabilities. The Biafran war showed that we have everything. The real challenge is how we can innovate and lead during peacetime the ingenuity and unbelievable brilliance demonstrated during the war. For China and Huawei, they do not need wars to break the periwinkle to get the gems of cryolite, and that is the Huawei Miracle.

:”A new smartphone from Huawei Technologies could threaten Apple’s dominance in China, CNBC reports. The phone, called the Mate 60 Pro, has a semiconductor chip that’s apparently 5G capable — which, if true, represents either a breakthrough achievement or a violation of U.S. trade restrictions. The U.S. cut off the Chinese tech giant’s access to 5G chipmaking technologies in 2019, prompting questions about how Huawei was able to make a 5G chip and whether it can scale production of the Mate 60 Pro enough to turn a profit. The stakes could be significant, since Apple’s market share in China is about 20%. ”

  • Huawei’s latest smartphone, the Mate 60 Pro, has a chip that appears to support 5G.
  • This despite U.S. sanctions that have sought to cut the Chinese tech giant off from the technology.
  • The chip, made by China’s SMIC, has sparked concern in Washington and raised questions about how it was possible.
  • A resurgent Huawei could pose a challenge to Apple in China, one of the U.S. company’s biggest markets.

Comment on Feed

Comment 1: People who built airstrip, bombs and a refinery in wartime obviously can do much more in peacetime. But Nigeria is not a real place, here the politics is more important than development, so what you see are people who are incapable of doing anything grandstanding that they must be in charge, thereby keeping everyone on the ground.

If you have a medical issue, you go see a doctor, and if you want to build, you go see an engineer. But in Nigeria, when it comes to governance and development, you bring those who never excelled in anything humans admire and revere. And somehow the delusion continues that we will get it right, no, you are never going to get it right, because what will make it right is right there staring at you.

We know how to cite other people’s cases and their commitment to excellence, but magically become numb and hysterical when asked to demonstrate same on homefront.

Dishonest people are never going to advance, and Nigeria is filled with dishonest and unscrupulous creatures.

The Irony of Nigeria’s Reverse Remote Japa

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It is a big irony: everyone wants to leave Nigeria. But quickly you leave Nigeria, you would realize that everything you are looking for is ACTUALLY in Nigeria. Check all Nigerians in America, more than 99% are looking for opportunities in Nigeria! Yes, everyone is trying to invest, build or do something because the conclusion is clear: America will pay the bills but Nigeria could make you rich.

For me, I have been working to keep my Nigerian accent intact, as it offers me competitive advantages to connect in the Nigerian market. Lol. Why miss the market?  We all want to wake up with Nigeria on our minds because everything there is opportunity.

So, as you japa, do not lose your bearing and contacts. Many things are amazing in Nigeria on how we structure our companies and promotions. There, everyone at the same level earns the same thing. But in the US, you can earn more than your supervisor. Yes, democracy does not reach compensation! It is legendary.

Do you doubt it? Check your friends in US big banks, bigtech, big universities, etc, everyone is looking for what idea to monetize in Nigeria.  

The greatest among us are actually those who are still holding the nation in Nigeria, and broad Africa. You can preach whatever you want to preach, the fact remains that most diasporans get their juices and fatter wallets because of the homeland opportunities. About 99% of African startups in the US are where they are because of the integrations to the native lands. Those are great things and should be celebrated.

Reverse remote japa is real! That is fueling all these big startups! 

One thing remains for Nigeria to rise: consistency in how we see evil and good. When the insignia of “Tinubu Presidential Legal Team (TPLT)” was found in the document uploaded by the presidential election tribunal, I read how some eminent lawyers explained the implications away. Had that been Buhari, those lawyers would have gone to court for answers. And as you read the tribunal outcomes across state levels, you see no consistency: a tribunal takes one out on certificates, but in another, it is not an issue. Simply, no core.

Comment on Feed

Comment 1: Many commenting didn’t completely what Prof said or didn’t probably quite get it. Prof isn’t advocating for Nigerians in Diaspora to “Japa” back to Nigeria but to reverse their interest. Stay in US, UK, Dubai, Canada, Australia etc and repatriate $ as FDI in worthy investments in Nigeria in partnership with a credible Nigerian at home and many money passively while still being in the Diaspora.

I am in a group with Nigerians in Diaspora are making real money investing in back in Nigeria.

That’s “reverse remote japa”!

Comment 2: I know that many who arrive in Canada struggle to adjust for many reasons. The biggest reasons being the high cost of living, the cold weather, and despite what they have heard, or have been lead to believe, the lack of opportunities.

The costs are brutal in Canada. From housing to products to services, everything is inflated well above what they should be. Everything here is more expensive than in the U.S for example.

The Canadian climate is cold, especially in our winters. It is not unusual to have four solid months well below zero degrees Celsius and at least two to four weeks at minus twenty-five for example. Unless you’re in Yellowknife where the high in winter will be minus twenty-five for three months.

Almost all jobs in Canada require Canadian experience. But how do you gain experience without the experience – It’s ludicrous.

So before japaing to Canada do your homework. Canada’s university that accepts the most international students is the University of Alberta – but that is in Edmonton which is a cold place so be prepared for long cold drab consecutive months of winter with at least a meter of snow.

Cheers all, and try to have a wonderful week ahead.

Comment 3: Yes, Prof. Nigerians abroad are looking for opportunities to invest in Nigeria, but they are also reluctant due to currency depreciation, political instability, insecurity, and lack of trustworthy partners in Nigeria. I know of a family friend that was killed in Nigeria after he invested and moved to Nigeria to retire. This happened less than a year ago. The story was in the news.

The $1000 that was invested 2 years ago now worths less than $500. Some Nigerians are also shortsighted. They’d rather steal money than see how the investment creates long-term job security for them. There’s no system to hold those that steal from businesses accountable in Nigeria.
I love Nigeria, but I’ve seen too many horror stories.

WhatsApp Introduces ‘Flows’ Feature For Businesses to Improve Customer Service, in-app Shopping Experience

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Meta-owned social messaging platform WhatsApp has launched a new feature known as ‘Flows’, that will enable businesses to improve their customer service and enhance in-app shopping experience for users.

With the launch of Flows, businesses can offer more experiences for users like quickly booking a train seat, ordering a meal, or booking an appointment, which can be done all on a chat.

Also, with the feature, businesses will be able to provide rich menus and customizable forms that support needs.

Meta disclosed that it has been testing Flows with businesses such as Brazilian bank Banco Pan, retailer MagaLu, Lenovo, Indian travel service Redbus, India-based bank SBI, and car reselling platform Spinny.

These tests have helped WhatsApp refine the feature and ensure that it can cater to various use cases such as product customization, appointment scheduling, form filing, and event registration.

Speaking on the launch of Flows, WhatsApp wrote,

“We’re launching Flows so businesses can offer more experiences like quickly choosing your train seat, ordering a meal, or booking an appointment, all without leaving your chat. With Flows, businesses will be able to provide rich menus and customizable forms, that support different needs.

“We’re making it easier to complete a purchase directly in the chat. Starting today, people in India can add items to their cart and send a payment using the method of their choice from all supported UP apps, debit and credit cards, and more. We’re excited to be working with partners Razorpay and PayU to make paying for something as simple as sending a message”.

WhatsApp noted that Flows will be available to businesses around the world using the WhatsApp Business Platform in the coming weeks.

Also, the company announced that it will be making it possible for businesses to receive verification from Meta, which will help users know that they are chatting with the right business.

To become Meta Verified, businesses must demonstrate their authenticity to Meta and in return receive a verified badge, enhanced account support, and impersonation protection.

For businesses interested in signing up, Meta Verified will come with additional premium features including the ability to create a custom WhatsApp page that is easily discoverable via a web search, and multi-device support so multiple employees can respond to customers.

WhatsApp disclosed that it will begin testing Meta Verified soon with small businesses using the WhatsApp Business app before introducing it to businesses on the WhatsApp Business Platform in the future.

In June 2023, WhatsApp announced that its Business app had crossed over 200 million monthly active users, a significant increase from 50 million active users in 2020.

With the introduction of Flows, WhatsApp wants to continue improving its business platform, by enhancing the end-to-end shopping experience for users in order to increase frequent business transactions.