PayPal CEO Writes Merchants on Agentic Commerce Integration

Our business has been using PayPal for years. This week I received the first “email” from the CEO of the company. I mean for more than a decade, the CEO of PayPal has not directly written in any email our company has been included in this way. But this week, he made a case why merchants must plan for the future of agentic commerce. In other words, he considers the shift very important to sign that email. Read the note:

“Hello Ndubuisi Ekekwe,

The way people shop is changing fast. AI-powered agents are starting to help consumers discover and buy products in entirely new ways — and we want to make sure your business is ready to be part of it.

That’s why we are building PayPal’s new agentic commerce services — simple, powerful tools that make your products discoverable on leading AI platforms without extra setup or technical work. With just one PayPal connection, your store can appear across multiple AI shopping channels, while orders flow straight into your existing systems.

You’ll be able to accept payments instantly through PayPal, just like you do today — no new integrations or code required. Behind the scenes, our trusted and secure infrastructure takes care of everything from payment validation to routing, so you can focus on what matters most: your customers.

And through it all, your business stays your business.

You keep full ownership of your customer data — PayPal protects it.

You control your brand’s visibility and communication with every buyer.

You remain the merchant of record for every transaction.

We’re not here to replace your connection with customers — we’re here to help you reach more of them, faster.

This next chapter of digital commerce belongs to those who adapt quickly, and we’re making it simple for you to do just that. With PayPal as your partner, you can integrate once, reach everywhere, and grow confidently into the age of AI-driven commerce. Be the first to be a part of this exciting transformation and reach out to your PayPal account executives or visit our website today to sign up.

Thank you for choosing PayPal to power your business — we can’t wait to see what you do next.

Warm regards,

Alex Chriss

President and CEO, PayPal”

Tekedia Institute and our companies have joined the waitlist. With PayPal, you can register and pay for Tekedia Mini-MBA, AI Lab, etc while within ChatGPT, Google Gemini, and other ecosystems offered by Perplexity, Anthropic etc. Largely, the battle for conversational commerce and who will power the payment stack has started.

Connect via my LinkedIn | Facebook | X | TikTok | Instagram | YouTube