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Home Blog Page 6668

The Nigerian Auto Industry As Component for National Prosperity

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Nigerian made car (source: Innoson)

‘’Africa doesn’t deserve to be a dumping ground for second hand cars or second hand anything’’ President Paul Kagame of Rwanda at the launch of Volkswagen’s assembly plant in his country in 2018.

The Nigerian auto industry has an estimated worth of $30 billion, with about million people who depend on road transport, million registered vehicles, 1 million units of new cars, 500,000 trained technicians, assembling capacity for 450,000 vehicles, 400,000 dealers of automotive spare parts, inventory of 350,000 new and used vehicles. The nation has annual used vehicles imports of 250,000 units and over a 100,000 unregulated automobile dealers, according to Bambo Adewale, Chairman Auto Group of Lagos Chamber of Commerce and Industry.

To reduce the appetite for imported new and used vehicles into the country, the National Automotive Design and Development Council  was established to initiate and recommend programmes for locally produced vehicles and components, but it is seen as a major bottleneck by industry operators due to its duties which they say is promoting the non-competitiveness of the sector.

Due to the Presidential decline of assent to the National Automotive Industry Development Bill passed into law by the 8th National Assembly which would have enabled Nigerians to afford new vehicles and led to job creation in areas such as ride hailing drivers, industrial designers and product developers, electrical and electronics engineers, mechatronics engineers, embedded system programmers and developers, user experience and interface developers, software engineers(front end, back end, machine learning engineers), data scientists, etc. to boost Nigeria’s technological and industrial development, other African countries are wooing foreign Original Equipment Manufacturers with favourable auto policies to set up assembly plants in their countries.

The Ghanaian auto policy was announced in December 2018 and passed into law by President Nana Akuffo Ado in August 2019, attracting 35 percent duties on new fully built vehicles (FBU), 4 year maximum for used vehicles, zero tariff on completely knocked down and semi knocked down vehicles, and an attractive financing structure with a coordination team compared to Nigeria’s 70 percent levy on new FBUs, regulation which allows 15 year vehicles to be brought in, absence of structured finance, etc.

This is the major carrot which has attracted major OEMs like Toyota to set up assembly plants in Ghana since it is more profitable. Possibly, when the ACFTA becomes fully effective, cars will be produced in Ghana and exported down to Nigeria their major market.

Despite the frictions, indigenous brands like Coscharis Group (which recently established a partnership with Renault SA of France to assemble their vehicles in Nigeria), Elizade, Globe Motors, Peugeot/Dangote and Stallion Group (the leading player with an assembly plant capable of churning out 200,000 units with plans to establish an automotive park in the country which will play host to the best auto ancillary and spare parts companies to produce locally), are poised at deepening the capabilities of Nigeria’s automotive industry as an enabler for economic prosperity.

Nigeria’s Confusing High-voltage Searchlights

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Focus less on Buhari and those governors, and use your time for more productive things. If you see Nigeria through them, you will struggle. Yes, while it pays to be aware, you may be shortening your opportunity antenna if all you feed your mind are innuendos, political hacks, alternative facts, etc.

Nigeria is becoming facts-free and everything is twisted. A president upgrades his economic team, an emir commends him, and many begin to throw high-voltage searchlights to find a broken fuse in the vice president’s future.

Get it – my senator is APC, my house member is APC and most from my part from Abia state voted APC because PDP was not working in their lives. But do not be deceived, all those APCs they voted in, came from PDP! So, what have they achieved?

People, we need to chill in this country. Nigeria needs to be here before 2023 election! Allow these elected or selected people room to fail or thrive.

Reorientation of Trade Routes and How it Affects the Prosperity of Nations vis-a-vis China’s Belt and Road Initiative

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For a while I steered at the map of the world hanging on the wall with continents silhouette like big isolated islands on a seemingly calm vast ocean and seas of water as I contemplated a series of political-cum-economic epochs, their developments and how they have reshaped the world differently from what my eyes momentarily beholds to a complex web of bilateral and multilateral relationships. Traditional economics argues that resources are fixed in supply at any given time with respect to ‘competing interests’ for their use. These interests in the mold of sovereign states realizing that their survival and relevance in the world is a direct function of access to requisite resources through international trade and commerce, have devised both fair and aggressive means encapsulated in their respective foreign policies in achieving their goals.

From ancient times to modern day, the struggle for power and wealth by nations has not changed, only the methodology and complexity has altered. Every country wants to be great. Even Donald Trump, President of the United States is still chanting, “Let’s make America great again!” A great power is defined as a sovereign state that is recognized as having the abilities and expertise to exert its influence on a global scale. By character, it wields enormous military and economic strength as well as soft power and diplomatic influence. The power equilibrium has always been unstable as major global events, most times war, determine who emerges superpower.

History has produced different sets of superpowers. For example, in the 3rd century, Rome, China, Aksum (present day Ethiopia), and Persia (present day Iran) held sway as the most powerful empires. At the end of World War One (WW1), the United Kingdom, Soviet Union, and the United States were supreme. The powers reduced to two after World War Two (WW2) leaving the United States and the Soviet Union as the super polar powers. Contemporarily, the People’s Republic of China has joined the group. If we include France and Britain to the group we get the 5 permanent members of the United Nations Security Council who can all veto important world decisions emanating from the General Assembly.

The intent of this piece is not an attempt to give a chronological account of how nations become superpowers, but to show from my perspective how the acquisition of wealth and power via the instrumentality global trade and diplomacy can enthrone a country to the zenith of global influence. Using specific examples, I will show how trade routes and their reorientation vis-à-vis China and the Silk Route have been pivotal in this perpetual quest.

Starting from my corner of the world; kanem-Borno is quintessential of how trade and commerce along trade routes enormously prospered ancient empires enabling their expansion and longevity. The Borno Empire (1396 – 1893) was a medieval African state of Niger. It was a continuation of the Great Kanem-Bornu Kingdom founded by the Sayfawa Dynasty. In time it would become even larger than the Kanem incorporating areas that are today part of Nigeria, Chad, and Cameroon. The indigenous people were the Kanuris who were naturally endowed with leadership. With this attribute, they built one of the most organized governments in the Sudan area. During this era, there were three Trans-Saharan trade routes; the empire had control of the third route stretching from its capital city at Njimi to Tripoli in Libya. Resources from the control of this route were used to wage wars of conquest against rival states. Spoils and revenues were used to further advance the trade and increase the prosperity of the empire.

By the 18th century, the dominant avenues of trade were oriented away from the Sahara towards the rising commercial ports of the Gulf of Guinea and Biafra. This was a new economic order spearheaded by Western Europe with Portugal in front. Finding it difficult to partake in the Trans-Saharan Trade, they instigated political upheavals in North Africa that destabilized trade and commerce between West/Central Sudan and North Africa in favor of the Trans-Atlantic Slave Trade. By estimates, 12.8 (approximately the population of Rwanda) million Western and Central Africans were traded as slaves for cheap labor in plantations and factories that lasted for over 400 years. It devastated a region and prospered another. Expectedly the mercantilist countries achieved surplus trade balances and increased in wealth and might. This was the most infamous trade in the annals of world history as caused by Mercantilist tendencies.

Mercantilism is an economic system that beliefs in the merits of balance-of-payments surpluses to increase the money supply and stimulate the economy with high levels of protectionism to achieve this. This practice peaked in the 15th to 18th centuries and witnessed fierce rivalry amongst European countries for state power, wealth, and territorial expansion through the acquisition of colonies in other parts of the world for raw materials and finished goods. In principle and practice, state governments and advocates of the economic system believed that military strength and state prosperity was an end in itself and could only be achieved by positive net balance of trade at the expense of neighboring countries. The protagonists were England, Germany, and France. The forces that influenced mercantilism were the Renaissance, Protestantism, Commercial capitalism, discovery of gold in the new colonies of the Americas, and the charting of new trade routes on the high seas.

The abolition of the Trans-Atlantic Slave Trade by Britain and the United States, who hitherto benefited in no small proportions, with the Abolition Acts of 1807, 1808, 1833…that finally, put an end to the trade in the 1870s and heralded the era of Legitimate Trade. This era ushered in a new kind of rivalry for more wealth, and by extension, power. Major European powers like England, France, Germany, Portugal and a few others sponsored their explorers and missionaries to explore the hinterland of Africa, mapped and documented her vast untapped resources. When they completed their assignments, it became apparent to their home governments that imperialism would be far more lucrative than fair trade.

In order to avoid warring amongst them over the virgin stupendous wealth of Africa, the 1885 Berlin Conference was convened to peacefully share the African Pie according to some variables. And so, Africa once again became a prey to the insatiable resource-hungry imperialists (Just as a lion does not spare a gazelle). How these colonial lords forcefully and greedily administered their respective colonies is excellently documented in Walter Rodney’s “How Europe Underdeveloped Africa,” 1972. He argues that, Africa’s current underdevelopment inversely mirrors Europe’s development in that Africa was deliberately exploited by European regimes.

As Africa hemorrhaged in the Atlantic, the Pacific was the battlefield for the United States and the Great Empire of Japan for geopolitical dominance in East and Southeast Asia. Under Imperial Japan’s monarchical constitution, the emperors were believed to have descended from Amaterasu, the Sun goddess, thus possessing divine rights to rule Japan. During the reign of Emperor Hirohito, Imperial Japan sought to subjugate the entire Asia with its growing military might that even China, the sleeping giant, could not resist. Japan’s imperial ambitions clashed with the territorial and economic interests of the United States, Britain, France, and the Netherlands as each of these countries had colonies in the resource-rich Southeast Asia. This was the period of World War Two (WW2) when Nazi Germany and Fascist Italy declared war with other European countries.

As tensions escalated between the United States and Japan with the potential of war, as a strategy, Japan joined the Axis power to immobilize the former on both sides of the Pacific and Atlantic when eventually it seizes control of the Philippines, Dutch East Indies, and Malaya colonies belonging to the United States, the Netherlands, and Great Britain. It is interesting to note that at this period, China and the United States were allies with the U.S. aiding and supporting China against the aggression of Imperial Japan. Before the height of hostilities, the US was the major trading partner of Japan supplying it with oil and metals for its booming economy (the same relationship holds with the US and China today).

Then came the trade war as the US imposed a series of tariffs and embargoes; the most effective was the oil embargo of 1939. For Japan, that was the straw that broke the camel’s back as it responded with a strike on the US Pacific Fleet in Pearl Harbor on December 7, 1940, and the Philippines on 8 December.This preemptive strike, Japan thought, would enable them to conquer Southeast Asia without interference. The strike was adjudged a technical victory for Japan as even the then British Prime Minister, Winston Churchill lamented, “In all the war I never received a more direct shock. As I turned and twisted in bed, the full horror of the news sank in upon me. There were no British or American capital ships in the Indian Ocean or the Pacific except the American survivors of Pearl Harbor hastening back to California. Over this vast expanse of water, Japan was supreme; we everywhere were weak and naked”.

But Japan’s victory was short-lived when in August 1945; the US dropped two nuclear bombs on the cities of Hiroshima and Nagasaki. The devastation wiped out an estimated 129,000 to 226,000 souls. Despite this, Japan was reluctant to surrender until the surprise attack from the Soviets who had a pact of neutrality with them.

At the end of World War Two, WW2, a modern Japan was born with the enactment of a new constitution that deprives the emperor of political power. Japan is today considered a regional economic power only. On the Atlantic, the end of WW2 fueled nationalistic agitations by the indigenous peoples of African colonies resulting to political emancipation for most of the colonies in the 1960s. Knowing that they cannot survive without the continuous unfettered access to the resources of Africa, the erstwhile colonialists decided to create a political and economic umbilical cord relationship that Kwame Nkruma (first president of independent Ghana) in 1963 appropriately termed “Neocolonialism”.

By definition, Neocolonialism is the practice of using capitalism, globalization, and cultural imperialism to influence a developing country instead of the previous colonial method of direct control. Also, in his book, “Neo-colonialism, the Last Stage of Imperialism”, 1956 explained this relationship. “In place of colonialism as the main instrument of imperialism we have today neocolonialism… [Which] like colonialism, is an attempt to export the social conflicts of the capitalist countries…The result of neocolonialism is that foreign capital is used for the exploitation rather than for the development of the less developed parts of the world. Investment under neocolonialism increases rather than decreases the gap between the rich and poor countries of the world. The struggle against neocolonialism is not aimed at excluding the capital of the developed world from operating in less developed countries. It is aimed at preventing the financial power of the developed countries being used in such a way as to impoverish the less developed.”

In this period of neocolonialism, the former colonialists were fond of toppling African governments that did not give in to their whims and caprices and replacing them with puppets. As neocolonialism was the new order in Asia, the Cold War and Nonaligned Movement was taking centre stage in global affairs. The Cold War was a period of global tension for fear of a Third World War just two years after WW2 between the Soviet Union and its satellites (the Eastern Bloc) and the U.S. and its allies(the Western Bloc). The two world powers were fighting for dominance in poor, low developed regions known as the Third World. The conflict was military (with nuclear warheads pile up, threats and proxy wars), political and economic rivalry. The two nations competed for influence in Latin America and decolonizing states of Africa and Asia. The Third World countries were smart to form a neutral bloc called the Nonaligned Movement which sought good relations with both blocs chiefly for aids and economic benefits.

A significant part of the Cold War was trade conflicts that was fought with trade barriers and embargoes imposed and counter-imposed between the East/West blocs. Both capitalist and socialist ideologies were at war. The Cold War finally ended after 45years on December 3rd 1989 and1990, the Berlin Wall came down, borders opened and free elections ousted communist regimes everywhere in Eastern Europe. In late 1991, the Soviet Union itself dissolved into component republics. With stunning speed the iron curtains were lifted and the Cold War came to an end.

In a previous paragraph, I referred to China as a sleeping giant and an ally of the U.S. during the U.S./Japan rivalry in the Pacific. It is interesting how countries become allies when their interest is mutually beneficial and foes when their interests run parallel. Now the table has turned, an ally has become a foe ready to wrest the global pie from the reigning superpower. With Russia relegated to the background, the trade war (always a precedent to arms conflict) has begun, who emerges victorious in the end, only time can tell. The awakening of China…

China, prior to 1978 was a nonmarketable socialist economy, in other words, it was a closed economy influenced by the Marxist philosophy of Mao Zendong, a revolutionary political icon. This system did not favor a vast majority of the Chinese masses, hence necessitating deliberate liberal economic rejuvenation after his demise. China, in earnest, began to introduce and implement capitalist market reforms in the 1970s in a successful attempt to integrate the national economy to the global economy as a way of bringing prosperity back to the people. Now a socialist market economy, it’s the second largest economy by nominal GDP(Gross Domestic Product), and the world’s largest economy according to Purchasing Power Parity, PPP, according to the International Monetary Fund, IMF. The government successfully grew the economy at an average rate of 10% for over 30 years. As the manufacturing hub of the world with lots of thriving businesses that have produced the highest concentration of young millionaires, and in the face of political and economic opposition from the U.S., it was time to spread her tentacles beyond her shores with an effective strategy that would “trump” the Trans-Pacific Partnership Agreement, TPP, been negotiated by the U.S. and other nations in the Pacific rim to check the rise of China in East and Southeast Asia.

The TPP was initiated by the U.S. in 2008 under the Bush administration and was hotly debated under Obama but Congress could not pass it. The trade pact was intended to reduce Chinese economic influence in the region. In the words of former President Barack Obama, ‘If we do not pass this agreement – If America doesn’t write these rules – then countries like China will’. The U.S. was trying to prevent a subversion of its regional and global interest by China. The idea of the TPP was not originally conceived by the U.S. but its intention to join made it necessary to rewrite the agreement in its favor. China saw the TPP as a trap to curtail its growing influence in the region and the world; therefore, she treated it with disdain and suspicion as she secretly devised her own trade strategy which she unveiled in 2013 as the Belt and Road Initiative.

A lot has been said about the Belt and Road Initiative in the public domain and I suppose it will not be a trite if I recall its objective. The initiative is a reorientation of the ancient Silk (Trade) Route connecting Eurasian countries and East Africa with interior China. In its modern form, it stands on the foundation of the old to reconnect the rest of the world by creating a global market centering on infrastructure development, finance, cultural exchanges, trade and diplomacy. It membership transcends chronic infrastructure deficit countries of the world to world powers like Italy becoming the first G7 country to join.

The U.S. is fighting hard to remain the undisputed superpower with its withdrawal from the TPP because China outsmarted it with its own initiative and the U.S. is not ready to play second fiddle. So far, the U.S. has imposed tariffs worth over $250 billion on Chinese U.S. bound goods and services. Also, the arrest of Ms Meng Wanzhou, Huawei’s Chief Financial Officer and Deputy Chair in Canada over suspected violation of trade sanctions on Iran and North Korea. China too has retaliated by announcing tariffs of $60 billion worth of U.S. China bound products accounting for as much as 95% of all U.S. exports to China. But there is a constraint on China on the magnitude of tariff it can it can impose because its trade with the U.S. has been in its favor for decades. In 2018, the U.S. trade deficit with China was $419 billion when we subtract U.S. receipts from the trade volume: $(540-120) billion.

As it is said in Africa, “When two elephants fight, the grass suffers”. Rightly, the IMF has predicted that an escalation of the tit-for-tat tariffs could shave 0.5% off global growth by 2020. With the ongoing trade talks and the military show of force by both the U.S. and Chinese militaries in the Pacific, I scarcely foresee a repeat of the Pearl Harbor event not because of the activities of the United Nations but due to the fact that nuclear armed superpowers are more responsible knowing it is less costly to jaw-jaw than to war.

I Weep For Nigeria

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The coat of arm of Nigeria

I weep for my country, Nigeria.

The Giant of Africa!

A land full of milk and honey,

Yet the citizens are suffering.

Graduates with ”first-class”,

Being ruled by graduates with ”pass”.

When will it get better?

 

What do we need to say to our leaders?

Politicians earn millions with comfort,

Citizens can’t even earn 30,000 naira every month.

Minimum wage took them ages to be implemented,

Yet we have hardship allowance for the government.

 

The rich keep getting richer,

The poor are turning beggars.

Buhari promised a change,

But all his words were for his gains.

Oh, Nigeria!

 

Your citizens are dying of xenophobia.

But our leader said he will be there in October.

Unemployment is on the rise,

To get a visa is as hard as touching the sky.

The value of public schools has dropped.

 

Because all our leader’s children school abroad.

No hope for a common man,

Everything is political.

Religion made it worse,

Pastors and Imams keep looting us.

 

Our pastor needs a car – let’s donate,

But our members can’t pay tuition – let’s pray.

Brothers can’t live together in peace.

 

Religion preaches against the marital union of a Christian and a Muslim.

Are we not all humans?

God made them man and woman – human.

Why the discrimination?

Why the battle for supremacy in both religions?

If a Nigerian commits a crime, he must be Igbo.

If a Nigerian kills, he is Hausa.

If a Nigerian marries ten wives, he is a Yoruba.

 

The idiosyncrasy of the highest order.

Stigmatization and generalization,

Leading to disagreement and confusion in the nation.

Look at your roads,

You can’t travel safely back home.

 

Mr. President,

Are you not ashamed of yourself?

Don’t you travel overseas?

Tell us what you see.

 

A leader that cannot use his own medical facilities is a failure.

Our youths must stand up for their future.

Revolution must happen.

You can’t sit and complain because no one will hear you.

It’s time to fight the government.

 

It’s time to be independent.

For how long will you be fooled?

The government doesn’t love you.

Not after the hefty paychecks.

 

While you sit and ask what’s next,

Government already secured the future for their children.

It’s time for the dog to eat dog.

It’s time to fight for what you love.

Fela already talk am – ”sorrow, tears and blood”

That’s what it takes to rise above.

 

When I saw the clips of Nigerians that died in South Africa,

When I see first-class graduates earn less than 100 dollars,

When I see the Boko Haram killing the people every time,

When I see senators earning billions after the four-year tenure,

I weep for my country, Nigeria.

Service Etiquette and Professional Grooming

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The business world is a complex web of interrelationships in the exchange of value between producers/businesses and consumers/customers. There is a form of behavior sanctioned by society and entities within that defines these relationships and a deviation attracts consequences.

As a grocer, do you have good service etiquette and professional grooming? You will have low footfall if your customers do not get good shopping experience despite stocking the best quality products. According to findings on consumer behavior, not a few customers show loyalty to a brand that highly esteems them. In capitalist market theory, it has been established that the customer is king; I will add that, as an employer, first treat your staff as kings and queens then watch how they treat your customers.

In this series on service etiquette with respect to Fast Moving Consumer Goods, FMCG, we will look at the human side of good customer experience on the shop floor. In other words, we will consider the Dos and Donts expected from front-end retail staff as they interact with customers. This first part of the series will avail us an overview of the subsequent parts. Here you may find the solution to your poor sales from real life scenarios of staff-customer interaction.

Posture: What is the right posture for store staff? As a grocer or merchandiser how do you man your sales area? How do you guide inquisitive customers? How do you stand and/or walk? Generally, you are expected to chin up, chest out, pull your belly in, and look forward. For males, when standing, your arms should be down naturally and folded in front or at the back. For females, put your arms down naturally with your right hand over your left on your belly.

Guidance: Customers always need guidance since they are not always familiar with how and where certain products are displayed. Therefore, when guiding a customer to a product, walk two steps ahead with your arm and eyes (not finger) pointing to the direction.

Squat: Restocking and rearrangement of merchandise after customers patronage and contact is one significant and real time activity in the store. Most often, store staff squat the wrong way bottom up exposing their underwear or buttocks (not a good sight) and obstructing customers.

Walk: It is easy to identify a soldier by the way he walks even in mufti because of their training. As a store staff you are expected to walk gracefully without shuffling. You are to walk smartly. Be careful not to get in the way of customers, and your countenance most always be cheerful.

Scenario 1: Road Block

When a customer is in your way or you come face to face, you should never squeeze yourself through. You are to use pleasant words to make the customer give way or you make way for the customer.

  • Store staff: Hello sir/ma’am, excuse me please. Thank you.

Scenario 2: Customer as the priority

Whenever you meet a customer, you must suspend your activity to honor, greet, and ask in what way you could help.

  • Store staff: Welcome to DriveMeNuts! How may I be of help? Beckon on me when you need help.
  • Customer: Sure. Thanks.

Scenario 3: When a Customer Needs Help

When customers need help you should immediately stop whatever you are doing and attend to the customer.

  • Store staff: Hi, welcome to DriveMeNuts.
  • Customer: Hi there. I am look for adult male glasses, they are no longer where I saw them the last time I came, where did you put them, please?
  • Store staff: Come with me please. Here they are.
  • Customer: Thank you.
  • Store staff: You are welcome.

Scenario 4: Forbidden Expression

  • Customer: Excuse me, could you come, please?
  • Store staff: Hello Ma’am, how can I help you?
  • Customer: How do I use this product?
  • Store staff: I don’t know.
  • Customer: Oh, really?!
  • Store staff: Yes Sir, I have no idea.
  • Customer: Do you have deodorants?
  • Store staff: I am not sure. I am a new staff.

Scenario 5: Correct Expression

  • Customer: Hello, come please.
  • Store staff: Hello ma’am, how can I help you?
  • Customer: How do I use this product?
  • Store staff: Sorry, I will find someone to help. Please wait a moment.
  • Customer: Do you have deodorants?
  • Store staff: Sorry, I will confirm and get back to you. Wait a moment, please.

Scenario 6: Reminding Customers of Anti-theft

This is very important in order not to embarrass your customers, and to make potential pilfers know their is surveillance.

  • Store staff: Welcome to DriveMeNuts. Your wallet is exposed. Please take care of your personal belonging to avoid losing them.
  • Customer: Thank you.
  • Store staff: Hello, welcome to DriveMeNuts. I am sorry we don’t allow bags inside the store. Let me keep it for you please. Here is your key/tag.
  • Customer: Thank you.
  • Store staff: You are welcome.

Scenario 7: Check Receipt

Store staff: Hello sir, please may I see your receipt. Let me have a look at your bag, please. Thank you for shopping. Please come again. Bye.

Conclusion

A high volume and value of transaction is easy with consistent adherence to good service etiquette and professional grooming. It’s said, a good product sells itself. Good service is good product. A simple smile from a grocer has made many loyal customers, while a rude attitude has made many to abandon what they bought and never return. An investment on service etiquette has a very high return on investment, ROI. You could be excellent at this, but what about your floor staff or employees that daily interface with your customers?