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The Most Critical Skill in Business

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Few weeks ago, someone was about awarding a contract to my firm to advise his foreign startup on market entry into West Africa. It was a midsize advisory deal but could lead to bigger projects. We were to produce a roadmap; they would execute. We spoke, and agreed. But within hours as they were going through approval, I discovered that we have a conflict I had not known. I quickly wrote the firm to withdraw explaining that we would be unable to serve it. Certainly, the founder was not happy but was genuinely thankful.

Today, through his effort Zenvus would not be paying Amazon Web Services bill for years. This man went ahead and made introductions, linking me with managers in Amazon, offering kind words.  Unbelievable kindness for a man I derailed his entry into West Africa (on principles) and certainly cannot even discuss his plan anymore.

Email from AWS to Zenvus

As they told me many years ago in Diamond Bank training school: do not deplete your Trust Bank. Yes, that is the most critical skill in modern business. In this blog, some customers come here and pay more than the $20 per year subscription. I’d told my team to follow up with them to be sure it was not an error with Paypal or their bank. In all cases, they just want to support this blog (more on that in a blog this weekend).

We have noticed that most readers pay above our quoted subscription rate for Tekedia

In business, I evaluate people on three metrics: Trust (25%), Energy and Hardworking (15%) and Result (60%). Interestingly, you cannot get great Results without Trust. Trust means partners, suppliers, customers, colleagues etc have confidence in what you do or promise to do. There is no greater skill than Trust as you build. That mindset will expand your scale as the cedars of Lebanon.

Trust is key (source: slideplayer)

LinkedIn Comment on Feed

That’s where interpersonal intelligence plays a great role, and you do not get trusted by mere invitation or wishful thinking, it must be earned. Interestingly, people have different metrics to measure or calibrate trust, so you must be able to demonstrate your competence in this all important skill called TRUST, by passing the tests, without even knowing when they were/are set.

Humans connect with their hearts, not heads, so for there to be trust, relationship is precedence. It is not science, and therefore does not follow a well defined methodology; but when you demonstrate brilliance and competence, men and women are likely to have faith in you.

Again, going by your story, it’s very clear that one must stand for something, else you fall for anything. With discipline laced with sound ethics, and abiding principles; it would be difficult for anyone not to trust you, all it takes then it’s to have a word with you.

That Trust Bank needs constant recapitalization and consolidation, especially in these trying times, when many people struggle to remember their identities. And when you have earned that trust from so many people, you are barred from misbehaving for the rest of your life; that’s the little price you pay in return.

The Manchester City’s Raheem Sterling Penalty [Video]

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In one of the Champion League games yesterday, Manchester City star Raheem Sterling tripped over himself (not diving) as he was about to shoot. The referee awarded penalty to Man City, and the shooter scored. They ended up winning 6-0 against Shakhtar Donetsk.

Watching the clip, it was not a good moment for FIFA’s Fair Play. There are moments in life when it makes sense not to win (here, score) because you have no reason to win. Yes, the best result is NO WIN – of course, it is easier written than done! That a striker clearly tripped himself, and was mistakenly awarded a penalty would have been a moment for someone in Man City bench to pass a message: pass that ball to the goalkeeper; do not score.

Sure, you may say it is football (yes soccer). But we face such decisions in business. You have tripped and yet your opponent was punished because of your mistake. WIN-WIN for any industry will not have any meaning unless someone can shoot that penalty away. Get me right – I am not saying it is easy but it would have been a moment if Pep Guardiola, the coach of Man City, had asked his men to pass the ball to the goalkeeper.

Yet, there may be a good outcome from this: UEFA may be shopping for video replay systems which it has resisted. FIFA is smiling because when you pay men state budgets to run around fields, you must ensure the calls are right.

LinkedIn Comment

What you see play out in football pitches isn’t different from how most humans live their lives, a complete departure from what almost everyone professes to hold in high regard.

One of the most overused words you hear from businesses, corporations or institutions is ‘values’, but when the moments to demonstrate the much vaunted values, men and women either grow dumb or become invisible, suddenly. Yes, almost all sporting institutions profess and harp on fair play, but somewhat cannot protest, when an unjust goal, penalty or foul is awarded in their favour. We can argue that it’s just football, but there are people whose happiness and life-savings are on the line, depending on what a referee chooses to do; they do not seem to matter…

We see same in corporations and businesses of all kinds: after all the talk about corporate governance, ethics and values, there are still rampant cases of sexual harassment/assaults, with the subsequent cover-ups; because we all care about reputation than HUMANITY, and life goes on.

There are too many bad behaviours all over the place, whether we wear suit/babaringa; our art of telling lies and countless cover-ups haven’t changed.

Every bad call affects someone, we must pay attention to that.

How Software Engineer Max Polyakov Was Able to Make His Life Different

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A Software engineer Max Polyakov has a lot of money, owns several apartments and more. However, he had nothing in the past. There is a lot he had to do to get at the top.

A software engineer max polyakov
 

The story of an engineer Max Polyakov

  1. Growing up

Max Polyakov grew up in poverty but he always dreamt about becoming rich. His parents had moved from Poland to Netherland in search of a better life but unfortunately, they never had the required documents. So, they were unable to find good jobs. His dad had to do three different jobs in order to sustain the family.

  1. The EOS football team

Max worked hard in school and he had a passion for football. He played in the university EOS team. Performing well in football earned him a scholarship to study in Amsterdam.

  1. Amsterdam

In Amsterdam, Max Polyakov met successful people who inspired him to do better. But, Max’s story changed when one of his friends introduced him to gambling.

  1. Gambling

Max Polyakov set up internet at his house and looked for gambling information online. He loved everything that he found and felt that gambling would bring him millions.

Max started missing classed because he spent most of his time at the casino. He even quit playing football.

  1. A woman changed Max’s life

Max Polyakov met a girl called Maria at a local café. She was also a student trying to make some money. Maria was also from a poor family and had gotten a scholarship just like Max.

Max and Maria started going for dates at night when Maria was available. Sometime later, Maria got pregnant.

  1. A choice that brought a big change

Max Polyakov knowing that he was now responsible for another life, he quit gambling, started attending school and working during his free time. Success

Max later graduated and got a job at an IT firm. He did his job well that he even got a salary increment.

Now that they had enough money, Max and Maria decided to have a second child.

  1. New possibilities

Max Polyakov decided to start his own business. He got an office within the city centre and hired several coders. The business began with small orders but within a short while, the company was handling many big orders from everywhere in the world.

Max made so much money and he was able to buy a new house.

Conclusion

Max Polyakov made a good decision which made him successful in life. Presently, he is a father of three and he is planning to have another child and there are more other goals he wants to accomplish.

Define Your Career Purpose

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Career Groove: Find yours (source: Pinterest)

The biggest challenge in executing any career strategy is lack of vision. By that I mean, inability to articulate what you want to be. Interestingly, in this world, there are opportunities in many areas. As Tim Cook runs Apple, he has his place in the league of U.S. senators, and those senators have their own domains before entrepreneurs like Elon Musk and Amazon’s Jeff Bezos.

The fact is this: there are many ways in this world to have fulfilling careers. The main challenge is when another person’s success becomes an overriding benchmark to yours. If you have that mentality, you would be rolling along with no core on what you want to pursue. Most times, despite your skills and capabilities, you will not have satisfactions.

Types of Career Problems (source: Arista Infotech)

In my experience, the biggest satisfaction comes when you know you are making progress on things which you have desired to pursue. And defining those things must come out of awareness, and understanding of many things which could help you to thrive in life. That is also where humility comes – what you have called great success may be things others passed over. But in the foolishness of a fool’s mind, he or she was thinking that was the pinnacle.

That your classmate is running a startup and has raised money must not truncate the joy you have in a promising career in a multinational company. Certainly, you cannot run to Corporate Affairs Commission to incorporate your own company so that you would be an entrepreneur. Doing otherwise without a clear roadmap would be carelessness. There is nothing wrong in working for another person. The key is making sure that it gives you fulfillment.

And if your classmate whose life has been defined by politics is elected a senator, certainly your trajectory to become a bank Director cannot be terminated by joining politics without many considerations. Doing that mindlessly means you have not defined what your purpose is.

Career Frameworks (source: Quora)

Look deep into that career and examine the game plan. You are actually making progress. Do not fall-off because your classmate has become a professor while you are still “not there”. Provided you never wanted to be a professor and that present job has a clear path for you to be actualized in your career, there is nothing to be overly worried.

In this world, there are many missions. You need to invest time and efforts to discover yours in your career. If you do, and you are pursuing it, do not allow “noise” to get in the way. I have seen entrepreneurs who toiled for years only to break through at the end.  If you ask them, they would explain they believed there would be light at the end of the tunnel. When that light comes, the fulfillment is there.

All Together

Under the present entrepreneurial effervescence in Africa, please do not resign from your job because your friend has raised money in his startup. You need to consider that your present job could even make you an investor, putting money in companies. Yes, that job can take you to destination if you stay focused.

The key in life is humility, and making sure that no matter how successful you think you are, some people passed the opportunity to do what you are doing, to become something else. No matter what it is, defining your career purpose would help you stay motivated in whatever you are doing. But if you allow any noise to get in your way, you would likely not make progress.

Last year, an Honourable narrated an experience. A man made it to House of Rep in Abuja. Then, at the end of the month, he received his paycheck. He looked at it, and left: the money was nothing – could not cover a container profit. He never made it back to the Chambers. Parade yourself to that guy as House member!

Career Groove: Find yours (source: Pinterest)

As they wrote in the Acres of Diamond, right in that career, great things can happen. Sure – that does not mean that you must stay as an accountant in a dying sector.  Yes, you can stay as an accountant and move to a promising sector. But leaving accounting to join politics without much preparations may not help you.

COMMENT ON LINKEDIN

Purpose is the pointer, but in a world where hysteria about ephemeral things always bang on our eardrums, many people end up losing their way, and their minds too. Many have ended up living another person’s dreams, and continuously struggle to fit in; but a misfit is always a misfit, and no satisfaction can be found there.

Again, there’s another notion we must correct: the mentality of ‘I don’t want to work for anyone’. People, all of us are working for someone, or even multitudes of persons; there’s no shortcut to it. If you are an employee, your only headache could be that you are answerable to your superiors or bosses, so if you find it to be too much or demeaning, the other route could be tougher. As entrepreneur, you are meant to be answerable to all kinds of people: big or small, and you are more likely to add ‘sir’, ‘ma’, even ‘chief’; if you wish the cheque to ever smile at you.

Humility remains the key to success, because if you are not a good employee for the wrong reasons, you are not likely to become good entrepreneur, for those same reasons. You are in this world to do certain things, not everything.

There’s no timeframe for success, but always ensure that you find satisfaction in what you do.

MTN Group vs. Airtel Africa

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With free cash, anchored on a 21st century business model [from telecom to quasi-financial entity], Airtel Africa is emerging as a fierce competitor to MTN Group in Africa. In Rwanda, after Airtel bought Tigo, it became the leading mobile operator in that innovating nation. MTN is not waiting: it recently poached former Airtel CTO Fabrice Ndatira and also picked former Airtel Deputy CEO Chantal Umutoni Kagame.

Yet, I do not think unloading Airtel guys in MTN Rwanda will change the stage in Rwanda. The fact is this: Airtel has improved on service and customers have responded. So, the business model could settle all these issues: Airtel is increasingly a platform for connecting infrastructure providers, freeing cash at scale to do other things. Those other things include investing in customer experience.

To get a clue, read this piece where it was rumored in January 2017 that Airtel Rwanda was leaving the country. Just within months, Airtel Rwanda has fixed many things and is now the market leader. It did not invent any new technology; it simply improved its business model.

Airtel Rwanda has refuted reports indicating it was closing shop, terming the media reports pointing as erroneous.

Speaking to The New Times, yesterday, Airtel Rwanda CEO Michael Adjei emphasised that they are “here for the long haul.”

“That’s not true. That’s not the case. Airtel Rwanda is not leaving the market. We want to assure customers that we are not exiting Rwanda,” Adjei.

This follows recent media reports indicating that Bharti Airtel, India’s largest mobile-phone operator and parent company to Airtel Rwanda, was exiting Africa over financial challenges.

Few days ago, the chairman of Bharti Airtel, Sunil Bharti Mittal, told Bloomberg that the firm was “considering mergers or stake sales of some of its Africa operations” to cut debt with a view of making its biggest overseas acquisition profitable.

Airtel Africa, powered on this promising business model, recently raised $1.25 billion from Softbank and other leading investors. That money is to wage market share battle with MTN Group in Africa. And since it does not have to invest so much on core infrastructure, it would be an interesting game for Africa.

As Airtel Africa redesigns its business to become a quasi financial institution, Nigeria investors should encourage it to list in the Nigerian Stock Exchange. Among all the telcos today, Airtel is closest to the sector that typically does well in NSE. We have always punished tech companies but we like financial institutions. Airtel is closer to a deal house than a telecom company as it continues to outsource core infrastructure investments. The numbers have responded as the firm is recording improving margins. The firm just raised $1.25 billion from Softbank, Temasek, etc. IPO is next.

In Rwanda, MTN is in the market to raise capital to improve its services; it is raising debt of $56.4 million. It surely needs to fight a strong battle. The good news is that if we have these companies battle in this way, consumers would win. And at the end, both Airtel and MTN would also win. African market is still growing: they just need to keep working.

The modernization and extension by the MTN Group’s Rwandan subsidiary of its network will help to ensure the loyalty of its current customers and attract new ones, in a context of increasing consumer complaints about the quality of service of the telecom company. and the fierce competition maintained by Airtel that merged with Tigo.