UBA CEO Writes Directly to Customers on Card System Downtime

UBA CEO Writes Directly to Customers on Card System Downtime

This is simply brilliant: having the CEO of a bank write customers on some service issues. Few minutes ago, United Bank for Africa (UBA) GMD/CEO, Mr. Kennedy Uzoka, wrote to customers after the bank experienced some issues which have delayed restoring services on international card payment. He also dropped his email. This is accountability to those you serve: learn to do same (I do that).

Dear esteemed Customer,

On Friday, 23 November, we carried out a routine, but important maintenance on our card system.

Unfortunately, the maintenance work has been protracted, due to unforeseen circumstances, and this has led to extended disruption in international card payments.

I am reaching out to apologise sincerely to you for the inconvenience this must cause you. While we work to restore all services, it is important that we do not leave you completely stranded. We are therefore standing by for your call to see how we can provide you with an alternative, where possible, pending when the system is fully restored before close of business tomorrow, Monday the 26th of November.

Thank you once again for your patience and please feel free to write me directly at [the email] and I will personally attend to you.

Kennedy Uzoka 
Group Managing Director/CEO

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