The mobile ooperator giant, Airtel Nigeria was last weekend named Customer Service Operator of the Yearat the influential Telecoms Awards 2011. This is the sixth time the company is getting recognition for excellence in Customer Service in its ten-year history. Organizers cite superior customer-centric initiatives and unwavering commitment to delighting its subscribers across the country. They noted that Airtel has continued to delight customers 10 years after launching commercial mobile service first and introducing affordable products and services.
Announcing the award, the organizers stated that Airtel Nigeria, over the last one year of operation in Nigeria, has sustained the culture of customer service excellence by which the previous operators of were known.
“Indeed, said the citation, “this is the second time the company is coming tops in the Customer Service category in the history of Telecoms Awards, and clearly demonstrates the commitment of the management to treat their customers as more than just a connection”.
Mr. Deepak Srivastava, Chief Operating Officer & Executive Director of Airtel Nigeria, who received the award on behalf of the company, described the award as “just the beginning of major acknowledgments for us as we single-mindedly pursue our transformation agenda in the Nigerian telecommunications industry.
“Even as we invest massively in the expansion of coverage, enhancement of capacity and improvement of quality, we are very mindful of the paramount importance of excellence in service delivery and customer care. Customer Service is perhaps the most significant differentiator in any market and so we are delighted that our modest effort in this regard is being recognized”, said the COO.
He dedicated the award to all employees and explained that the company has launched several innovative technology-driven, customer-centric offers including My Airtel; My Offer (MAMO) and the Self-Care Portal on the company’s website to facilitate speedy access to solutions via self-service.
The event, which is the 7th in the series, was attended by the Honorable Minister of Communication Technology, Mrs. Omobola Johnson, who delivered a keynote address on the 10th anniversary of GSM in Nigeria.
Photo (credit:Airtel): The Chief Operating Officer and Executive Director, Airtel Nigeria, Deepak Srivastava(left) and Chairman of the Board of the Nigerian Telecoms Awards, Ambassador Segun Olusola, during the presentation of the Best Customer Service Operator of the year award to Airtel at the Nigerian Telecoms Awards ceremony in Lagos, Nigeria, …at the weekend